They seem to care about my satisfaction.
They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge m
They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge me for a rental but other than that they are very good to deal with
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by dr.nickdrnick
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2026 -
Herman Cook Volkswagen responded
We appreciate your 5-star review! Knowing you feel we care about your satisfaction means so much to us. Thank you as well for sharing your thoughts about the rental vehicle—we value your feedback and appreciate you trusting us with your Volkswagen.
They were quick and friendly to work with and we didn’t
feel like they were trying to cheat us on the prices.
feel like they were trying to cheat us on the prices.
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by erinroland
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
Herman Cook Volkswagen responded
Thank you for trusting us with your Volkswagen Tiguan. We’re glad our team provided quick, friendly service and that our pricing felt fair. Please reach out if you need anything else.
Good price, and great service, nice customer service.
Keep the car clean . Waiting time is not bad.
Keep the car clean . Waiting time is not bad.
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by SPMARCUS
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
Herman Cook Volkswagen responded
It’s great to hear our team provided helpful customer service, kept your car clean, and offered competitive pricing with reasonable wait times. Thanks for sharing your five-star experience. We look forward to welcoming you back.
They were very helpful and worked with me on getting my
car repair. I have no complaints
car repair. I have no complaints
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by JEANETTEMAIL33
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Caroline Housgard
Jun 18, 2026 -
Herman Cook Volkswagen responded
Thank you for highlighting how helpful our team was during your service experience. We appreciate you taking the time to share your positive feedback. Please reach out when you need any service assistance down the road.
Curtious, Helpful knowledgeable patient good in
communication understand before understood
Clean office, orderly operation, professional
communication understand before understood
Clean office, orderly operation, professional
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by JOENINGLEE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Xx Ricarda
Jun 18, 2026 -
Herman Cook Volkswagen responded
We’re pleased to know that our service team were courteous, knowledgeable, and patient during your service visit. It’s great that our clean and organized office and clear communication made the process smooth, and we look forward to assisting you again.
prompt, friendly service makes all the difference nice
area to wait. really like that service is included with the car.
area to wait. really like that service is included with the car.
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by alaw
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo
Jun 11, 2026 -
Herman Cook Volkswagen responded
Thank you for sharing your feedback. We’re delighted our prompt, friendly service and comfortable waiting area made your visit pleasant, and that you appreciate the included maintenance for your Volkswagen ID.4. Eric and our team look forward to welcoming you back.
Very friendly, quality service, would by another VW just
to be able to use this service department.
to be able to use this service department.
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by Debhelminoz
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo = 5 stars
Jun 09, 2026 -
Herman Cook Volkswagen responded
Thank you for praising our friendly, quality service on your VW ID.4. Eric and the service team are thrilled you’d get another VW just to return here. We look forward to helping you again.
Excellent service, very quick and efficient.
Very friendly staff. The staff is knowledgeable keeps you informed.
Very friendly staff. The staff is knowledgeable keeps you informed.
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by waltersjm74
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Herman Cook Volkswagen responded
Delighted to know our team delivered efficient service and kept you informed during your Volkswagen ID.4 visit. Eric appreciates your kind words about our friendly, knowledgeable staff. Thank you for trusting us with your service needs.
The people at Herman Cook VW are friendly, efficient and
helpful. I have bought 2 vehicles with them and both experiences have been great
helpful. I have bought 2 vehicles with them and both experiences have been great
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by Hoppercruz
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Herman Cook Volkswagen responded
It’s wonderful to know our team treated you with friendliness and efficiency during both of your Volkswagen purchases. We’re grateful for the chance to earn your trust twice. Thanks for choosing us for your automotive needs.
Easy to reserve Service … welcoming … personable …
attentive … responsive … informative … supportive … professional … effective … efficient … on schedule … vehicle returned washed! All good … highly
attentive … responsive … informative … supportive … professional … effective … efficient … on schedule … vehicle returned washed! All good … highly recommended! To be commended!
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by BRIANCORCORAN
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2026 -
Herman Cook Volkswagen responded
We’re delighted reserving your service appointment was straightforward and that our team provided attentive, informative, and efficient care. It’s great to hear your Volkswagen was returned on schedule and freshened up. Thank you for recommending us and we look forward to assisting you again.
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