Eric Axford
Eric Axford at Herman Cook Volkswagen

Eric Axford | Page 2

Service Manager

Herman Cook Volkswagen

1435 Encinitas Blvd.
Encinitas, CA 92024

4.9
60 Reviews
4.9

60 Reviews

Write a Review

60 Reviews of Eric Axford

April 09, 2026

Dealership Rating
Employee Rating

It was a very good experience, I highly recommend Herman Cook for your next VW. More

by dsbaker66@gmail.com
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 09, 2026

Herman Cook Volkswagen responded

Thank you for recommending us for your next Volkswagen. Eric and the team were glad to service your Beetle. We look forward to seeing you again.

April 07, 2026

Dealership Rating
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Excellent service yesterday. Wheel bolt replacement plus tire rotation. Both service advisors were very courteous and very professional, and knowledgeable. Highly recommended! More

by jdavidvance
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alan Joslin

Apr 08, 2026

Herman Cook Volkswagen responded

It’s wonderful to hear that your recent wheel bolt replacement and tire rotation on your Volkswagen Golf GTI went smoothly. Our service team provided courteous, professional, and knowledgeable assistance so you could get back on the road quickly. We appreciate your recommendation and look forward to helping you again.

April 06, 2026

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Employee Rating

Since the purchase of my 2015 Volkswagen Passat the service from Cook Volkswagen has been excellent. The Service manager Eric Axford has always been helpful and has always given the accurate informatio More

by barry43
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Recommend Dealer
Yes
Apr 06, 2026

Herman Cook Volkswagen responded

We’re grateful for your ongoing trust since purchasing your Volkswagen Passat. Eric and our service team aim to provide accurate information for every service need. Thank you for sharing your experience.

April 04, 2026

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Always great, attentive, quick professional service, in some ways even better than that provided by all of the luxury dealerships. More

by MNICITA
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Recommend Dealer
Yes

Other Employees Tagged: Alan Joslin, also 5 stars

Apr 04, 2026

Herman Cook Volkswagen responded

Thank you for recognizing the attentive and efficient care your Volkswagen Tiguan received. We’re honored to exceed expectations when compared to luxury dealerships. We look forward to assisting you on your next service visit.

April 03, 2026

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The salesperson and manager were excellent in educating us as far as entering this realm of EV Vehicles. Just superb. More

by giloriol
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Annie MacPherson, Bill Kwait

Apr 03, 2026

Herman Cook Volkswagen responded

We appreciate your five-star rating. We’re glad our team could guide you through EV ownership during your service visit and that our salesperson and manager provided clear information. Enjoy driving your Volkswagen ID. Buzz and let us know if you have any questions.

April 01, 2026

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I had a great experience with the service team at VW Seethe. They were kind, efficient, and made the whole process very easy. Everything was handled smoothly and professionally. I really appreciate the More

by JACKIEV95
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Recommend Dealer
Yes
Apr 01, 2026

Herman Cook Volkswagen responded

It’s fantastic to know our service team provided efficient and professional care for your Volkswagen ID.4. Eric and the rest of our staff are thrilled to hear everything went smoothly. We appreciate your feedback and look forward to your next visit.

March 28, 2026

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Employee Rating

The service was perfect, my appointment was on time and I was provided with all the necessary information before the start of the service It took about an hour to get the oil change and all required service More

by michael.epstein1
Service Price Transparency
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Recommend Dealer
Yes
Mar 31, 2026

Herman Cook Volkswagen responded

We’re pleased that your Volkswagen service appointment started on time and that our service team provided all the details before work began. It’s great to hear the oil change, required maintenance, and quick wash fit into your schedule. Thank you for sharing your experience and we look forward to your next visit.

March 28, 2026

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Great, friendly service. They kept me informed every step of the way. Good waiting area with coffee. More

by brucefernandez
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Recommend Dealer
Yes

Other Employees Tagged: The other guy in service. I don't know his name.

Mar 30, 2026

Herman Cook Volkswagen responded

Thanks for the great rating. We’re glad our team provided friendly service, kept you informed during your VW service appointment, and that you enjoyed the coffee in our waiting area.

March 12, 2026

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Employee Rating

We always feel very confident our car is getting excellent & professional care. Alan, our representative is great letting us know what is needed on the check ups. More

by SKHAMEL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alan is always the best representative as he checks in our car and keeps us updated how it is doing, time wise.

Mar 16, 2026

Herman Cook Volkswagen responded

We’re glad to hear you feel confident in the professional care your Volkswagen receives with us! Alan will be pleased to know his guidance on scheduled maintenance made a positive difference. We appreciate your trust and look forward to assisting you at future checkups.

March 07, 2026

Dealership Rating
Employee Rating

Great service, fast turnaround and excellent mechanics! Our two Volkswagens are well cared for at Cook VW! More

by Mike
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ricardo and Alan

Mar 07, 2026

Herman Cook Volkswagen responded

Our team welcomes your kind words about fast turnaround and skilled technicians. It’s rewarding to know your two Volkswagens receive top care. Eric and our team look forward to serving you again.

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