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Eric Axford
Eric Axford at Herman Cook Volkswagen

Eric Axford | Page 3

Service Manager

Herman Cook Volkswagen

1435 Encinitas Blvd.
Encinitas, CA 92024

4.9
81 Reviews
4.9

81 Reviews

Write a Review

81 Reviews of Eric Axford

May 20, 2026

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Employee Rating

I went in for service and Ricardo was great. He helped look into my issue and it was resolved quickly More

by AMSCHNEIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo

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May 22, 2026

Herman Cook Volkswagen responded

Thank you for entrusting Ricardo and the team with your Volkswagen service. We’re pleased our team was able to resolve your issue quickly.

May 11, 2026

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Employee Rating

Your team was wonderful! Promt service! My car was taken care of in a short period of time! More

by karinlekas
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2026

Herman Cook Volkswagen responded

We really appreciate your 5-star review! It’s great to know our team provided prompt service and got you back on the road in no time. Thank you for choosing us!

May 11, 2026

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Employee Rating

Alan, my service tech did an amazing job with breaking the bad news that my 2021 RTO needed a new water pump. Just slightly out of #Warranty Alan worked with his manager to get the water pump installed qu More

by craigmwh
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Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2026

Herman Cook Volkswagen responded

Thank you for sharing your feedback. We’re glad our team handled your Arteon’s water pump replacement quickly and at a fair price. We appreciate your recommendation and look forward to assisting you again.

May 09, 2026

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Employee Rating

Excellent service with a courteous and friendly staff. Clean well maintained property with comfortable waiting room. More

by mestrada432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo and Alan

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May 11, 2026

Herman Cook Volkswagen responded

It’s great to know our service team provided friendly, courteous service in a clean and comfortable space. We’re glad the waiting area met your needs. Thank you for choosing us!

May 09, 2026

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Fantastic family run dealership with great personnel and at home feel. I recommend this dealership to everybody in San Diego! More

by RITACLEARWATER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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May 11, 2026

Herman Cook Volkswagen responded

We’re grateful you trusted us with service on your Volkswagen and for recommending us around San Diego. It means a lot that our team created a welcoming, at-home atmosphere for you. Eric and the rest of the crew look forward to assisting you again.

May 09, 2026

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Employee Rating

We have had a great experience all way through . .Bill was great in service. Thanks . More

by iiparraguirre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2026

Herman Cook Volkswagen responded

Bill appreciates your feedback about the service on your VW. We’re happy you had a smooth experience throughout. Thank you for the five-star rating!

May 07, 2026

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Employee Rating

The dealer quickly assessed my problem (without an appointment!), ordered the necessary part and quickly installed it the next day. More

by stevemoe48
Recommend Dealer
Yes
Print
May 08, 2026

Herman Cook Volkswagen responded

We appreciate you taking the time to share your experience! It’s wonderful to hear our team was able to jump in, order the needed part, and get you back on the road quickly. Thank you for choosing our service department!

May 01, 2026

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Employee Rating

Eric was lovely! He was able to squeeze me in and made the process very easy! More

by Arifisher11
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2026

Herman Cook Volkswagen responded

It’s wonderful to hear Eric could fit you in and make the service process easy. We appreciate you trusting us with your Volkswagen and look forward to seeing you again.

April 20, 2026

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They always get me in quickly and are very courteous. My car was finished in less time than quoted. I would highly recommend them More

by puttcrew
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 20, 2026

Herman Cook Volkswagen responded

We’re delighted our team got your Volkswagen in quickly and had it ready ahead of schedule. Thank you for recognizing our courtesy and efficiency. Please let us know if we can help you again.

April 18, 2026

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Employee Rating

Took vehicle in for recall and service provided quickly and done satisfactorily. I will use the service department agin. More

by thebartley4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 20, 2026

Herman Cook Volkswagen responded

We’re glad the recall service on your VW was completed quickly and met your expectations. Eric and our team appreciate the trust you’ve placed in our service department. We look forward to caring for your ID.4 again.

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