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Eric Axford
Eric Axford at Herman Cook Volkswagen

Eric Axford | Page 5

Service Manager

Herman Cook Volkswagen

1435 Encinitas Blvd.
Encinitas, CA 92024

4.9
60 Reviews
4.9

60 Reviews

Write a Review

60 Reviews of Eric Axford

January 10, 2026

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Employee Rating

Always very professional and helpful, with no surprises to the bill. The annual service was prompt and efficient. More

by Merileechapin76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan joslin

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Jan 10, 2026

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 03, 2026

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Employee Rating

Did a great job updating the ID for works wonderfully on the Tesla superchargers great to have access. Save some money. Makes Travel much easier. We need cars they don’t burn things to keep the world habit More

by 42.combo_space
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesus Lopez

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Jan 04, 2026

Herman Cook Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 03, 2026

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Employee Rating

Service was fine and I returned to the shop for diagnostic to be cleared when car started and then quit. Car was fine after that and parts were ordered for another issue. Thanks for oiling the crea More

by SUSANJTOMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan

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Jan 06, 2026

Herman Cook Volkswagen responded

Thank you for choosing Herman Cook Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 02, 2026

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Employee Rating

It was as good as expected and maybe better than I I I I expected More

by ???!?$
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2026

Herman Cook Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 01, 2026

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Employee Rating

I always feel cared for when I bring my VW to Herman Cook Encinitas. Eric and his team always look after me and my Golf. More

by trish_pullara
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan

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Jan 01, 2026

Herman Cook Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Herman Cook Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

January 01, 2026

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Employee Rating

Alan and Eric were efficient , knowledgeable and helpful. . They coordinated effectively with the insurance company and pushed the job through a mountain of paperwork. More

by FARAJEKHARSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 01, 2026

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 01, 2026

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Employee Rating

I am very happy with the level of professionalism and courtesy that was offered with a free rental car More

by snicol60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 01, 2026

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 30, 2025

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Employee Rating

Good service and efficient. Only issue is one of the recalls couldn't get resolved due to lack of parts. More

by guarddon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2025

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 29, 2025

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Employee Rating

Took care of the problem quickly and got us on our way in a very friendly way More

by MDENGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2025

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 28, 2025

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Employee Rating

Everyone is extremely professional and helpful! Definitely our top pick for all services and new vehicles. More

by guvenkanbolat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Sanchez

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Dec 28, 2025

Herman Cook Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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