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Eric Axford
Eric Axford at Herman Cook Volkswagen

Eric Axford | Page 6

Service Manager

Herman Cook Volkswagen

1435 Encinitas Blvd.
Encinitas, CA 92024

4.9
64 Reviews
4.9

64 Reviews

Write a Review

64 Reviews of Eric Axford

January 01, 2026

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Employee Rating

I am very happy with the level of professionalism and courtesy that was offered with a free rental car More

by snicol60
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Recommend Dealer
Yes
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Jan 01, 2026

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 30, 2025

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Good service and efficient. Only issue is one of the recalls couldn't get resolved due to lack of parts. More

by guarddon
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Service Time
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Recommend Dealer
Yes
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Dec 30, 2025

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 29, 2025

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Took care of the problem quickly and got us on our way in a very friendly way More

by MDENGLER
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Recommend Dealer
Yes
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Dec 29, 2025

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 28, 2025

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Everyone is extremely professional and helpful! Definitely our top pick for all services and new vehicles. More

by guvenkanbolat
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Recommend Dealer
Yes

Other Employees Tagged: Ricardo Sanchez

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Dec 28, 2025

Herman Cook Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 21, 2025

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Herman Cook represents Volkswagen very well! It is a pleasure to deal with their staff in both sales and service. More

by DAVID.WALLACE
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Recommend Dealer
Yes
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Dec 21, 2025

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 18, 2025

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Prompt, friendly, helpful staff and service Very reliable dealership. We always take our car there. More

by MARK.SHAFFER
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Recommend Dealer
Yes
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Dec 18, 2025

Herman Cook Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 12, 2025

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Invoice#237001 Cost of part 269$’s labor cost 374$’s. Rear hatch is working This is my yelp review. I have been going to Herman Cook Volkswagen and very happy with the service department. There is no More

by vincent10341
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Workmanship
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Recommend Dealer
No

Other Employees Tagged: Alan Joslin

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Dec 12, 2025

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback, and for being a loyal Herman Cook Volkswagen service customer. We truly appreciate your continued business. We understand your concern regarding the 3% service charge on credit card transactions. This fee was implemented to help offset rising processing costs, and we always aim to be transparent about it. We also continue to offer alternative payment methods—including debit cards and cash—that do not incur any additional fees. That said, we never want a policy change to diminish the positive service experience you’ve come to expect from us. Your satisfaction is extremely important, and we would welcome the opportunity to discuss this further or answer any questions. Please feel free to contact me directly at 760-753-6256, and thank you again for sharing your perspective.

December 11, 2025

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Friendly, efficient, on time. One could not ask for better service. I would highly recommend this dealership. More

by andy.whiteelephant
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Workmanship
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Recommend Dealer
Yes
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Dec 11, 2025

Herman Cook Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Herman Cook Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

December 11, 2025

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The staff always provides the best service and they pay attention to the details you ask about each time! More

by JANOSIAS
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Recommend Dealer
Yes

Other Employees Tagged: Annie MacPherson , Allen in service dept.

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Jan 08, 2026

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 06, 2025

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Employee Rating

Easy in and out service. Good explanation of suggested work and timely service as predicted. Also told what to expect at next service and timing of that service. More

by MICHAEL.ADAM
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Recommend Dealer
Yes

Other Employees Tagged: Ricardo

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Dec 06, 2025

Herman Cook Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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