Emma Miranda

It started out great, but when it was time to buy, it was one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked question one thing after another in unexpected inconveniences and misportrayed information from the sales rep. There were several times when we asked questions (like a reflector getting fixed before driving away after purchase, windshield crack being fixed, title being mailed later and didn’t receive an answer multiple times, then were told it could be taken care of before we drove off, only to find out in the 11th hour that we’d have to come back 3 separate times to resolve each issue. The windshield guy ended up coming out to the house to fix, but we still made 3 trips back to the dealer to get things fixed and finalize the title. The sales rep didn’t seem to understand how off putting that was and didn’t really take ownership of the problem. Deflected, offered proof to of things we weren’t even concerned about, but never really tried to make it right. It felt like she made the sale and didn’t really care what happened after that bc she got her commission. Said that wasn’t her goal, but didn’t do anything to demonstrate otherwise. More

by Ft Verified Customer Verified Customer

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Everyone was kind and as someone who works in the customer service industry they went above and beyond for me customer service industry they went above and beyond for me More

by Chris Martinez Verified Customer Verified Customer

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Subaru makes an excellent car. The sales Lady was very knowledgably and I rate her the best. Finance Department tried to pull a double taxation fraud on my lease and Tim in Finance The sales Lady was very knowledgably and I rate her the best. Finance Department tried to pull a double taxation fraud on my lease and Tim in Finance was too aggressive in his desire for me to sign the fraudulent lease. He yelled at me and left his chair leaning over me screaming that "you have to pay sales tax", even though it was already included in the quote. His yelling at me and his physical approach to my wired together chest scared me. I am 70 years old. The entire dealership is glass walls, so if I return to the dealership, Tim will see me, but I got so scared I forget what he looks like. The dealership refuses to give me his name and address so I can let my family know. Subaru sells too good a car to have a dealership like this. The finance man was so polished in his fraud and had it pre loaded in his computer. He was so skilled, I believe he does this all the time. And, I believe, there is no way he would have committed this fraud if his boss and the general manager did not approve of his tactics. If I were Subaru Corporation, I would drop this dealership and not allow them to make people think bad about Subaru. If I were to buy a Subaru, I would go to another dealership. More

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Had a wonderful experience throughout the entire process with both Emma’s and Tim. Thanks with both Emma’s and Tim. Thanks More

by FERALSWINEREMOVAL Verified Customer Verified Customer

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Frankie, Emma, and JB were all fantastic. Great place and great team. Thank you all! Great place and great team. Thank you all! More

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Blake Henley was our sales person. He did a great job and was very attentive to what we were looking for. Jimmy He did a great job and was very attentive to what we were looking for. Jimmy More

by FLEMINGJ Verified Customer Verified Customer

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Gwinnett Subaru is the best dealership we have ever dealt with! Every staff member is so nice and helpful! We have purchased our last three cars from them! We hope to continue getting all our vehicles there! with! Every staff member is so nice and helpful! We have purchased our last three cars from them! We hope to continue getting all our vehicles there! More

by 1KRISKELLY Verified Customer Verified Customer

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We don't usually say this, but the staff we worked with at Subaru Gwinnett were outstanding! The above and beyond service was probably the best service I've had anywhere buying anything. Frankie was especi at Subaru Gwinnett were outstanding! The above and beyond service was probably the best service I've had anywhere buying anything. Frankie was especially accomodating and made the nervewracking process of buying a car so incredibly comforting and not as if we were a hassle for him. 20/10 More

by JPRINGLE5 Verified Customer Verified Customer

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They are very customer focused for sure! I am back for my second Subaru. Love the car! I am back for my second Subaru. Love the car! More

by JBOND.CGCI Verified Customer Verified Customer

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Emma Miranda was hands down the best sales person I’ve ever worked with. Went above and beyond to endure I had answers to all my questions, I was comfortable and followed up after my purchase. ever worked with. Went above and beyond to endure I had answers to all my questions, I was comfortable and followed up after my purchase. More

by 1GABEESTRADA Verified Customer Verified Customer

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