Elizabeth French
Elizabeth French at Norm Reeves Honda Superstore North Richland Hills
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Elizabeth French

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.6
161 Reviews
4.6

161 Reviews

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161 Reviews of Elizabeth French

December 31, 2024

Dealership Rating
Employee Rating

No one seems to be on the same page , communication is only good unless you’re there buying a car. They don’t even care to pay out referrals for sending family and friends to buy cars. And if they offer y More

by hernandezunited
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 03, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We value customer feedback to keep our service center on track and to improve services where necessary. Please contact our service department so that we can learn more about your dissatisfaction with the service you scheduled for your Honda and provide you and other customers with a five-star experience. Thank you.

December 30, 2024

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My experience with Norman Reas has always been well enough to keep me happy for a little bit but in the time of me purchasing my vehicle we had terrible rates terrible payments my only wishes that ever More

by M_Rodriguez_M26
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 30, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that our team was able to help you get a great vehicle! Our Hondas are excellent choices for long-term driving, so your model will make for a great companion well into the future. We're here to help you with all of your service needs to make sure that happens! Call us any time and we'll be happy to see you in.

December 30, 2024

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Employee Rating

I like the service brother take too long to fix my truck the service side was nice it was good ella that take too long to follow my God thank you for everything and appreciate it I’ll see you soon More

by Angel
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 31, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Hi Angel, and thank you for stopping by! Every review helps us get better and better, and we appreciate you taking the time to rate us. If there is anything else we can assist with, just let us know!

December 28, 2024

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The item that was recalled on my vehicle was replaced promptly and the service advisor kept me informed along the way More

by vcarson2001
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Recommend Dealer
Yes

Other Employees Tagged: Nate Franklin, Angel Flores

Dec 30, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad to hear that our team was able to handle your recall smoothly! Let us know what else we can do to make your next visit a 5-star experience. We look forward to seeing you then!

December 26, 2024

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Employee Rating

Consistently good service at this location. The only place we buy cars. We’ve bought 5 from this dealer and will continue to shop there. The service department is always competent and work is d More

by Gwaldrip
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 27, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Five Hondas is a big milestone! Thanks for all the years of support! Everyone on our team is thrilled to have you and looks forward to your next visit. Our service team especially appreciates your shoutout; you can count on them anytime!

December 23, 2024

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I Always receive great service at Norm Reeves Honda Service Center. What I like about them and there service is that they are very kind and personal also knowledgeable about what needs to be done to f More

by Kirccky611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your continued business and special thanks for all of our team members! Our crew is dedicated to doing the job right every time, and we're happy to have you along for the ride. Take care out there, and let us know if you need anything else from us!

December 19, 2024

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Employee Rating

Very friendly people. Greeted immediately at the door and at the service area. Calls back or texts were answered promptly and they return messages. Appreciate the offer More

by carolannsmith54
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Abraham Khadra , Mr. Ward

Dec 20, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We strive to take care of our customers every way we can! We hope you were able to stay cool after pulling off the lot in your expertly maintained car. Keep us in mind the next time you need car service!

December 18, 2024

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Employee Rating

ERIC IS A 5 STAR SERVICE ADVISOR AT NORM REEVES HONDA. EXCELLENT SERVICE EXPERIENCE. I WILL BE BACK TO HIM FOR ANT OF MY SERVICE NEEDS! More

by Munize63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Martinez

Dec 20, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the amazing review and shoutout to Eric! It was a pleasure helping you, and we hope to see you again for all your automotive needs.

December 16, 2024

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Employee Rating

Service was thoroughly completed when promised. Service advisor was attentive and kept me informed throughout the process. I’m extremely pleased.. More

by Jim Finn
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Pearson

Dec 16, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Hearing that you're satisfied with the service your Honda received makes us happy, Jim! That means we're going the extra mile and that's what we strive to provide. If you need anything else, please give us a ring! Thank you!

December 14, 2024

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Employee Rating

Vehicle was brought in for noise with brakes. Brakes still making a crunching/knocking noise. More

by nicswt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 16, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're concerned to read that your brakes are continuing to make a disconcerting sound. Please contact our service department so that we can resolve this outstanding issue. Thank you.

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