Elizabeth French

Norm Reeves Honda Superstore North Richland Hills responded

Hi Arthur, Thank you for taking the time to share your experience and speaking with me earlier today. We understand your hope was to have your A/C fully operational with little to no out-of-pocket expense, especially while addressing warranty-related repairs. After completing the warranty extension repair for the A/C compressor shaft seal, our technician identified that the A/C discharge hose was leaking. From a technical standpoint, the discharge hose is responsible for carrying high-pressure refrigerant from the compressor to the condenser. When there is a leak in this line, the system cannot maintain proper refrigerant pressure. Even with a new or repaired compressor component, low or unstable pressure will prevent the system from building the necessary conditions to produce cold air. In some cases, it can also cause the compressor to cycle improperly or not engage as designed, which is why the A/C would still not perform correctly without addressing the hose. We certainly understand the frustration of being presented with an additional repair, especially when it impacts your original expectation. Our intent is always to fully diagnose and communicate what is needed to restore proper operation, not to upsell unnecessary repairs. Regarding the wash and wait time, that is not the experience we want for our customers, and we apologize for the inconvenience there. If you would like to revisit the repair or discuss options moving forward, I will honor the offer that I made when we spoke verbally at any point!

Norm Reeves Honda Superstore North Richland Hills responded

Walking in felt like visiting relatives who just happen to know cars inside and out. Hector, your service team made you feel like part of the clan. There’s always a seat at the table for you whenever you return.

Norm Reeves Honda Superstore North Richland Hills responded

Tristian and Liz are an unstoppable team! When their powers of speed and attentiveness come together, great things happen, and your review proves it.

Norm Reeves Honda Superstore North Richland Hills responded

Elizabeth keeps earning straight A’s when it comes to meeting your service expectations! Building that level of trust and consistency is the kind of academic excellence we love to celebrate. Thank you for continuing to choose her as your go-to service scholar!

Norm Reeves Honda Superstore North Richland Hills responded

Clean space, friendly people, and a team that looks out for you? That’s the recipe we stick to. Thanks for the great feedback!

Norm Reeves Honda Superstore North Richland Hills responded

Hi Mary Lou, we're glad your visit was mostly positive, but we'd like to earn that fifth star. Feel free to contact us about that windshield wiper. Our team can take a look.

Norm Reeves Honda Superstore North Richland Hills responded

Ascer, your review reads like a full-service win: prompt, kind, and professional, plus Uber support! We’re so glad our team made your visit go smoothly.

Norm Reeves Honda Superstore North Richland Hills responded

¡Nos alegra escuchar tus amables palabras! Para nosotros es importante que todos los visitantes se sientan bienvenidos, así que nos alegra que hayas sentido ese cariño. ¡Vuelve a visitarnos cuando quieras!

Norm Reeves Honda Superstore North Richland Hills responded

Your experience shows that fast service doesn’t have to sacrifice friendliness. We’re thrilled we could get you in and out efficiently while keeping you smiling. Can’t wait to see you again!