Elizabeth Curry

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your recent experience at our service facility. Your 3 star review reveals that we failed in meeting your expectations. That was not our intention and I apologize for us putting you in the position of being less than completely satisfied. I welcome the opportunity to speak with you in order to gain more insight into your experience and to see if there is anything that I can try and do for you at this point. The details that you provide will help us identify and address any process failure that may have occurred. I thank you again for your feedback and hope to hear from you soon. Jeff Bryant 330-673-3139 ext409

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review. We share these with our entire team and reflect on their content for affirmation and opportunities for improvement. Based on your 4-Star rating and your comments we did a good job serving you during your recent visit. It also tells us we could have done better in providing you with the level of service experience you deserve. Sometimes there are small things we overlook or expectations we set and didn’t quite deliver on. Other times, we find the rating left was a mistake. Might I have just a couple minutes of your time at your convenience to gain additional insight? My direct contact information is below. It is my responsibility to take this back to our team for coaching, counseling, and celebrating as we continuously work towards making every experience an excellent one for our customers. Thank you again for your feedback and I look forward to speaking with you soon. Jeff Bryant 330-673-3139 ext 409

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post your review. We share these with our entire team and reflect on their content for affirmation and opportunities for improvement. Based on your 4-Star rating we did a good job serving you during your recent visit. It also tells us we could have done better in providing you with the level of service experience you deserve. Sometimes there are small things we overlook or expectations we set and didn’t quite deliver on. Other times, we find the rating left was a mistake. Might I have just a couple minutes of your time at your convenience to gain additional insight? My direct contact information is below. It is my responsibility to take this back to our team for coaching, counseling, and celebrating as we continuously work towards making every experience an excellent one for our customers. Thank you again for your feedback and I look forward to speaking with you soon. Jeff Bryant 330-673-3139 ext 409