Ed Rubenfeld
Ed Rubenfeld at Lexus of North Miami

Ed Rubenfeld | Page 8

Service Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.5
349 Reviews

Employee Video

4.5

349 Reviews

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349 Reviews of Ed Rubenfeld

November 23, 2025

Dealership Rating
Employee Rating

Took my car have them checke my right rear tire. They said everything was fine. Then I left and my tire went completely flat. More

by SCHWEGGY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Rahmani

Nov 24, 2025

Lexus of North Miami responded

I'm really sorry to hear about your flat tire, especially after it was just checked. This certainly isn't the level of service we aim to provide our customers. I would appreciate the chance to look into this further and see how we can make things right for you. Please feel free to contact me, and let's discuss what happened here and how we can assist you moving forward. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 23, 2025

Dealership Rating
Employee Rating

Always a pleasure to have our car serviced at Lexus of North Miami. They always have a loaner car ready for us. More

by mkderm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Nov 24, 2025

Lexus of North Miami responded

We are delighted to hear that our team is always ready with a loaner car for you! Thank you for choosing Lexus of North Miami! See you next time!

November 22, 2025

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Employee Rating

The service was fast & excellent! People are very friendly. I would buy my new car from here again. More

by gyanjain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Dec 01, 2025

Lexus of North Miami responded

Thank you for your kind words! We're thrilled to hear you had a fast, excellent, and friendly experience at Lexus of North Miami. We appreciate your loyalty and look forward to serving you again soon.

November 22, 2025

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Employee Rating

Management was very receptive in working with me on the pricing to lease a new car. They gave me an amazing deal that I could not refuse to take. I particularly want to single out Harry Faitelson, my sale More

by galinw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 24, 2025

Lexus of North Miami responded

We are grateful for your feedback! It's wonderful to know you had such a great experience with our team, particularly Harry and Gus. We hope you love driving your new car! Thank you for choosing Lexus of North Miami.

November 21, 2025

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Employee Rating

Advisor was prepared, on time and efficient. Would highly recommend. Excellent customer service. That’s all! More

by NIKKIBEACH2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Nov 24, 2025

Lexus of North Miami responded

We're pleased to hear about your excellent experience, Nikki! Thank you for choosing Lexus of North Miami and for sharing your recommendation.

November 21, 2025

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Employee Rating

Bobby (babak) has a terrible attitude. I asked him a question he refused to answer and sent me to the tech people when they we're gone already for the day and when I told him that he tol More

by stephanieripstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alfred Utset, Bobby Rahmani

Nov 21, 2025

Lexus of North Miami responded

Stephanie, this is concerning feedback to receive, and I want to sincerely apologize if we left you with the wrong impression. This is not the attitude or customer service we expect from our team. I understand if you don't want to work with us further, but I would be glad to take care of any remaining concerns. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 16, 2025

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Employee Rating

I had just bought this 2019 rx 350 from a Lexus dealer in Canada. Drive it to Florida and the brakes started to make a clicking sound (not grinding) when the brakes were applied. One single simple click! I c More

by Mconti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Nov 18, 2025

Lexus of North Miami responded

We're glad to know you've been happy with our service in the past, but it's concerning to hear you felt upsold on the brake repairs. We aim for transparency and trust in all our dealings, and it sounds like we may have fallen short here. Let's connect so I can better understand your situation and see what we can do to help. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

November 14, 2025

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Employee Rating

Every time I come in for service at Lexus North Miami I’m impressed by their superior customer service. Never disappoints. Always on time. Keep it up. More

by juanmvergara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Rahmani

Nov 17, 2025

Lexus of North Miami responded

Thank you for choosing Lexus of North Miami and telling us about your experience! See you next time, Juan!

November 14, 2025

Dealership Rating
Employee Rating

I never was there why are you asking. Huh huh huh huh huh huh huh ? More

by KAROLENA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Rahmani

November 13, 2025

Dealership Rating
Employee Rating

They are liars. They increased my bill. They promised me free service and they still charge me. The car I took out of service is still broken. More

by l.kiknavelidze1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 14, 2025

Lexus of North Miami responded

I'm very sorry to hear that you feel this way about our business, as we can assure you that we run things with honesty and integrity. Thank you for bringing this to our attention. We will discuss this as a team, but I would also encourage you to call me to discuss this further. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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