Ed Derleth | Page 8

Excellent service and great customer communication. Prompt and courteous and clean. No complaints at all. Prompt and courteous and clean. No complaints at all. More

by ervinkraft Verified Customer Verified Customer

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Laura was very helpful with my recent service needs. She provided me with information about potential tire replacement options. She provided me with information about potential tire replacement options. More

by hedrington5 Verified Customer Verified Customer

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Had a great experience and was able to get into a vehicle with the most features for my budget! with the most features for my budget! More

by sddohm Verified Customer Verified Customer

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great and fast service did not have appointment and was helped immediately work was completed in a timely manner helped immediately work was completed in a timely manner More

by ronbossany Verified Customer Verified Customer

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I dont always care to write reviews. Make this section optional. Make optional. Thank you. Make this section optional. Make optional. Thank you. More

by LMOZO Verified Customer Verified Customer

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Didn't give me a feeling of trust. When I left the last service center when they have finished work, I got a good report on what the overall status of my Nissan and what my next serv When I left the last service center when they have finished work, I got a good report on what the overall status of my Nissan and what my next service should be. More

by chasgoff Verified Customer Verified Customer

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Less than 1000 miles past my extended warranty, the second shop has confirmed that I need a new transmission. There is a serious design flaw. second shop has confirmed that I need a new transmission. There is a serious design flaw. More

by PAUL_BALDY Verified Customer Verified Customer

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I had transmission issues and they diagnosed, arranged the warranty coverage, repaired a separate issue I had and completed two recall repairs I didn't know about. The estimated time for the repair to be the warranty coverage, repaired a separate issue I had and completed two recall repairs I didn't know about. The estimated time for the repair to be done was spot on. When I'm ready to replace my car I'll most likely shop there first. More

by BUCAJILL Verified Customer Verified Customer

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Very personsble welcoming staff. Service went beyond expectations as critical checks were done above and beyond the required recall at no additional charge Service went beyond expectations as critical checks were done above and beyond the required recall at no additional charge More

by huerth Verified Customer Verified Customer

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Will make negotiations with you but not follow through. They told me my ac compressor was making the noise that I wanted checked out, they changed it, and stated that the noise couldn't be duplicated. Didn They told me my ac compressor was making the noise that I wanted checked out, they changed it, and stated that the noise couldn't be duplicated. Didn't get out of the Nissan lot and noise was present! I was pissed!!! After speaking with the manager he said a refund could be possible but we want to look at it again. They took about 24 hours and granted they were nice enough to give me a rental since it wasn't going to be done the same day and the manager himself dropped me off at work that morning since the shuttle wasn't available and needed to get to work...Next day came and they found the culprit which was my serpentine belt which was 100% paid for under a warranty since i have had it replaced within the last year... when I called to schedule my 1st appointment to have it looked at I asked for the serpentine belt to be looked at...I'm guessing the didn't the 1st time and was charged about $1600 dollars to replace the AC compressor that wasn't the source of my complaint. They also found during my second appointment that my wheel bearings needed to be replaced so asking for another $672! I asked about 3 months prior if they could have checked my wheel bearings and they supposedly looked at my wheel bearings then and was told that they were ok. I know conditions can change but I doubt it would change that much in about 3 months time. About 2 weeks after my second appointment the manager called me to see how my car was doing and if the sound was gone. I told Ed yes it is fixed but I asked Ed about my refund since I spent about $1600 dollars and it wasn't the problem I came in for. He still said that it could have been part of the problem since it came up on the chassey,might be incorrect spelling, and I said there is no way that was the problem since the sound was worse after pick up. I either want my money back or my wheel bearings changed for no additional cost. He said he would be willing to go with whatever I wanted. I then asked if it was one or more wheel bearings for the $672 that I was quoted. At the time of the call he wasn't sure and stated he would get back to me the following week as he was not going to be in the office the next day which was a Friday. That was about a month ago and I never heard back. I had Laura's direct phone number from previous calls and left a message after business hours asking her at what miles I'm due for an oil change, as they didn't even put a sticker in my car when I next due for an oil change, and which wheel bearings needed to be replaced as I will be taking my car elsewhere from now on, Laura was kind enough to call me the very next morning and updated me on the miles and which wheel bearings. More

by HESLINGER2 Verified Customer Verified Customer

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