Ed Derleth | Page 9

Very personsble welcoming staff. Service went beyond expectations as critical checks were done above and beyond the required recall at no additional charge Service went beyond expectations as critical checks were done above and beyond the required recall at no additional charge More

by huerth Verified Customer Verified Customer

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Will make negotiations with you but not follow through. They told me my ac compressor was making the noise that I wanted checked out, they changed it, and stated that the noise couldn't be duplicated. Didn They told me my ac compressor was making the noise that I wanted checked out, they changed it, and stated that the noise couldn't be duplicated. Didn't get out of the Nissan lot and noise was present! I was pissed!!! After speaking with the manager he said a refund could be possible but we want to look at it again. They took about 24 hours and granted they were nice enough to give me a rental since it wasn't going to be done the same day and the manager himself dropped me off at work that morning since the shuttle wasn't available and needed to get to work...Next day came and they found the culprit which was my serpentine belt which was 100% paid for under a warranty since i have had it replaced within the last year... when I called to schedule my 1st appointment to have it looked at I asked for the serpentine belt to be looked at...I'm guessing the didn't the 1st time and was charged about $1600 dollars to replace the AC compressor that wasn't the source of my complaint. They also found during my second appointment that my wheel bearings needed to be replaced so asking for another $672! I asked about 3 months prior if they could have checked my wheel bearings and they supposedly looked at my wheel bearings then and was told that they were ok. I know conditions can change but I doubt it would change that much in about 3 months time. About 2 weeks after my second appointment the manager called me to see how my car was doing and if the sound was gone. I told Ed yes it is fixed but I asked Ed about my refund since I spent about $1600 dollars and it wasn't the problem I came in for. He still said that it could have been part of the problem since it came up on the chassey,might be incorrect spelling, and I said there is no way that was the problem since the sound was worse after pick up. I either want my money back or my wheel bearings changed for no additional cost. He said he would be willing to go with whatever I wanted. I then asked if it was one or more wheel bearings for the $672 that I was quoted. At the time of the call he wasn't sure and stated he would get back to me the following week as he was not going to be in the office the next day which was a Friday. That was about a month ago and I never heard back. I had Laura's direct phone number from previous calls and left a message after business hours asking her at what miles I'm due for an oil change, as they didn't even put a sticker in my car when I next due for an oil change, and which wheel bearings needed to be replaced as I will be taking my car elsewhere from now on, Laura was kind enough to call me the very next morning and updated me on the miles and which wheel bearings. More

by HESLINGER2 Verified Customer Verified Customer

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Staff is great. I would bring all of my vehicles there for service. Ed , Nikki and Laura are great I would bring all of my vehicles there for service. Ed , Nikki and Laura are great More

by ed3dbow Verified Customer Verified Customer

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I have had nothing but very good service from this location. I would highly recommend. location. I would highly recommend. More

by jimmyc9082 Verified Customer Verified Customer

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It's was easy to schedule service, easy drop off and easy pickup. Friendly staff and quick service! pickup. Friendly staff and quick service! More

by poepoe360 Verified Customer Verified Customer

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After 2 visits with Nissan, I am pleased with the communication, but the issue I was there for, they were unable to fix. To me this is an issue that causes me frustration and not being comfortable d communication, but the issue I was there for, they were unable to fix. To me this is an issue that causes me frustration and not being comfortable driving due to the vibration in the steering wheel. Hopefully I can talk to anyone that may listen to see if the issue can be solved. Thank You Nissan for trying your best. More

by sharrylarson Verified Customer Verified Customer

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The 6/24/24 service well in terms of warranty coverage & price. Hopefully this will last much longer than 6 months. price. Hopefully this will last much longer than 6 months. More

by PCLYNETT Verified Customer Verified Customer

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Laura does a great job greeting us and taking care of all our Nissan Muranos! our Nissan Muranos! More

by beccaness01 Verified Customer Verified Customer

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Did an excellent job detailing, oil change and rotating tires. Was done in a day. tires. Was done in a day. More

by JOBRIEN10 Verified Customer Verified Customer

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I have always returned to your dealership for all the oil changes and service. The service has been excellent. changes and service. The service has been excellent. More

by NELEH38 Verified Customer Verified Customer

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