Earl Mosby | Page 30

The entire team is upbeat and professional. Mike Matson, the service manager, is awesome! He's always available to answer questions and consequently builds a game plan to tackle the problem...v Mike Matson, the service manager, is awesome! He's always available to answer questions and consequently builds a game plan to tackle the problem...very special indeed. Because of the service department leadership team, including Earl and Paula....I'm looking forward to purchasing my next vehicle from Koons Ford of Annapolis when the time is right for me. Well done!!! More

by JAY_BARATELLI Verified Customer Verified Customer

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The customer service is fantastic! The waiting room is beautiful and several employees asked me if I needed anything. Earl, the service manager, is excellent! The waiting room is beautiful and several employees asked me if I needed anything. Earl, the service manager, is excellent! More

by ANTHONYLOPES Verified Customer Verified Customer

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The initial support by the service team was great. They were ready for me and knew what services I wanted. When I picked up my vehicle, the checklist was printed with my bill. I wanted to use Rew They were ready for me and knew what services I wanted. When I picked up my vehicle, the checklist was printed with my bill. I wanted to use Reward Points, that wan't an issue at all. Very happy customer! More

by ronaldpstefano Verified Customer Verified Customer

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Excellent service staff who were helpful and accommodative yesterday when I got my car serviced accommodative yesterday when I got my car serviced More

by SMNILSEN5 Verified Customer Verified Customer

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Great customer service Norma provided me with a awesome cup of hot chocolate wait time fine with car wash cup of hot chocolate wait time fine with car wash More

by adsprig Verified Customer Verified Customer

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The communication in this service department could definitely use drastic improvement. The quality of the customer service received was very low. I would not suggest this location. definitely use drastic improvement. The quality of the customer service received was very low. I would not suggest this location. More

by MADYSONCOX Verified Customer Verified Customer

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great service, friendly staff, clean lounge, fast turn around considerate staff welcoming at all times, will definitely continue with Koons around considerate staff welcoming at all times, will definitely continue with Koons More

by DUBLINERONE Verified Customer Verified Customer

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Keep up the great service. You know I buy older models and count on you-all to keep them in good shape. Great job. Wait or Shuttle home both work for me depending on time. You know I buy older models and count on you-all to keep them in good shape. Great job. Wait or Shuttle home both work for me depending on time. More

by BNB1209 Verified Customer Verified Customer

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I've been shopping there since 1999 and quite simply don't trust anyone else to take care of me, period! My bronco sport which I'm crazy about is my 7th vehicle I've purchased there and I ain't done yet don't trust anyone else to take care of me, period! My bronco sport which I'm crazy about is my 7th vehicle I've purchased there and I ain't done yet! Nuff said,they rock! More

by MOLUCCAN_17 Verified Customer Verified Customer

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Overall a good experience, they took too long though. 3 hours for an oil change. 3 hours for an oil change. More

by STACYGWHITE Verified Customer Verified Customer

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