Earl Mosby | Page 26

Service is generally great but initially missed the screw in the tire I showed the service rep. Serviced vehicle was returned to me ready to go but I checked the tire and saw the screw was still in it. To th in the tire I showed the service rep. Serviced vehicle was returned to me ready to go but I checked the tire and saw the screw was still in it. To their credit they found a nail in the same tire and thought they were done. I showed them the screw in the tire again and it was quickly taken care of. More

by jryskewich Verified Customer Verified Customer

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Great customer service! Always get a fair deal when working with Koons Annapolis I strongly recommend this Dealership Always get a fair deal when working with Koons Annapolis I strongly recommend this Dealership More

by ACMECRAB Verified Customer Verified Customer

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Great sales people. Great service department. Overall fabulous experience. I will and do definitely recommend to others. Great service department. Overall fabulous experience. I will and do definitely recommend to others. More

by TRAVELDIVA76 Verified Customer Verified Customer

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The best service department for our cars. Have used Mike Treas for years, he keeps you updated, price & quality are great. this is why we buy Fords Have used Mike Treas for years, he keeps you updated, price & quality are great. this is why we buy Fords More

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Love it , let me know if you got good deals on the mustang , I have a 2021 GT mustang , I have a 2021 GT More

by Qsteelers Verified Customer Verified Customer

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Service department not very impressive. Service writer doesn't return calls. takes a long time to get an appointment for service, like over a month. They don't tell you they are going to Service writer doesn't return calls. takes a long time to get an appointment for service, like over a month. They don't tell you they are going to keep your car multiple days. More

by tallen11 Verified Customer Verified Customer

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Koons Ford is a great place to service your car. I know I can trust them to keep me on the road I know I can trust them to keep me on the road More

by JOHN.24FIT Verified Customer Verified Customer

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Everyone is so nice to me. ..they answer all of my questions....and especially Mike Matson, who so knowledgeable and takes the time to explain my options....I feel special when ..they answer all of my questions....and especially Mike Matson, who so knowledgeable and takes the time to explain my options....I feel special when I roll into the service bay....and I appreciate it. More

by JAY_BARATELLI Verified Customer Verified Customer

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Mike Mattson is/was concerned with any issue I had/have. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. He's of the opinion, when your happy he's happy. That's a good business relationship. His obligation to me and the corporation is fair. More

by RMOLTZJR Verified Customer Verified Customer

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No one brags about having to take their truck to the dealer for repair - but I will brag about the services i've received. I bought my first truck from Koons because of Earl Mosby and the service team. dealer for repair - but I will brag about the services i've received. I bought my first truck from Koons because of Earl Mosby and the service team. I knew that I'd someday need service and Earl proved to me he was the guy to take care of my investement - and 7 years later, I'm still going strong - on my second truck and with incredible service from him and he's Service lead, Drew. Great job team and thanks for your service! More

by JASONDPORT Verified Customer Verified Customer

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