Earl Mosby | Page 17

Traded my 17 F250 for a 22 bronco (used 50k miles). Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was tol Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was told no. Deal is done. Had to call corp. Ford and get them to call the dealer as it was sold being blue certified. I mentioned on the day of the test drive that it sounds little funny and was told that happens when its cold. Found out afterwards that it was a know problem. Earl told me after lots of phone calls that he would get it fixed. Still took a month for parts. Had to push hard to get a loaner. This is the third vehicle i have bought from Koons Annapolis. Probably won't be going back, not the vehicles fault. Just the interaction with the management. Service department was great even though it took a month for parts. I just don't understand selling something with a known issue still under warranty and was (Blue) certified inspected. More

by TED30 Verified Customer Verified Customer

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Keep up the good work. Everything appeared to be done correctly and drop off and pick-up went smoothly. Everything appeared to be done correctly and drop off and pick-up went smoothly. More

by BLSTANN Verified Customer Verified Customer

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Earl Mosby did an outstanding job of keeping me informed of the status of my vehicle. Not only was the original problem resolved another unexpected issue developed that Earl promptly took care of. Great ser of the status of my vehicle. Not only was the original problem resolved another unexpected issue developed that Earl promptly took care of. Great service and much appreciated. The pickup and delivery was timely and the loaner vehicle was very nice. More

by VLP48 Verified Customer Verified Customer

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Everyone was friendly and easy to work with - I appreciated that very much. Thank you. appreciated that very much. Thank you. More

by HALLCLAY Verified Customer Verified Customer

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Service was done in a timely manner while I waited. Problem was explained and fixed Problem was explained and fixed More

by GFD351 Verified Customer Verified Customer

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David and Earl undstood the issues and challenges to get the appropriate services completed and di a great job. Highly recommend both. Great team to work with the appropriate services completed and di a great job. Highly recommend both. Great team to work with More

by MARKMEDOP Verified Customer Verified Customer

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Great team of people who took care of my car and ensured I was happy. and please ed l will be back if the need arises. I was happy. and please ed l will be back if the need arises. More

by dznash68 Verified Customer Verified Customer

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Earl and his team did a great job with the work that was performed. Communication was great. performed. Communication was great. More

by GILESB07 Verified Customer Verified Customer

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We always feel welcome when we walk in the door. We will return again. Thank you We will return again. Thank you More

by ANN16 Verified Customer Verified Customer

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great experience all around. Oil change and tire rotation. nice waiting area and is dog friendly! Oil change and tire rotation. nice waiting area and is dog friendly! More

by K2GEOLOGY Verified Customer Verified Customer

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