Earl Mosby | Page 14

Terrible experience…despite a scheduled appointment and knowing I was waiting it took the service department almost 3 hours to do an oil change and update the Sync on my F150. Vehicle was parked for almost knowing I was waiting it took the service department almost 3 hours to do an oil change and update the Sync on my F150. Vehicle was parked for almost an hour before they even started. Then I was charged $88 for an oil change that was quoted on their web site as being no charge. When challenged about the cost, my service advisor advised it was a known issue than management was aware of but hasn’t corrected. More

by phshw99 Verified Customer Verified Customer

Report | Print

Michael Alesandrini is the #1 ranked GM in America according to Home & Garden Magazine 2017. Randy Tucker is the man and always takes care of me. according to Home & Garden Magazine 2017. Randy Tucker is the man and always takes care of me. More

by Marty#1 Verified Customer Verified Customer

Report | Print

Joseph was very knowledgeable and helpful. He was efficient with the paperwork necessary to buy my new car. Great experience! He was efficient with the paperwork necessary to buy my new car. Great experience! More

by grandmadps Verified Customer Verified Customer

Report | Print

Excellent support and communications from the service department for helping me to get my Mustang engine replaced. department for helping me to get my Mustang engine replaced. More

by NEALCOHEN Verified Customer Verified Customer

Report | Print

Excellent service and employees. Always bring my car to a ford dealership whenever possible for service. Always bring my car to a ford dealership whenever possible for service. More

by spunkya54 Verified Customer Verified Customer

Report | Print

Dependable. The most recent visit was timely. Service was performed and car ready as promised. Staff are knowledgeable and pleasant ! The most recent visit was timely. Service was performed and car ready as promised. Staff are knowledgeable and pleasant ! More

by SMENGEL522 Verified Customer Verified Customer

Report | Print

The service dept was prompt and efficient. Thank you for the GREAT service! Suzanne Vaughn Thank you for the GREAT service! Suzanne Vaughn More

by SUZYVAUGHN2 Verified Customer Verified Customer

Report | Print

I scheduled an oil change for my BMW 430i that I purchased there one week in advance. when I arrived at 8:30, a half hour early for my appointment , I was told that you didn't have the filter, 3 hou purchased there one week in advance. when I arrived at 8:30, a half hour early for my appointment , I was told that you didn't have the filter, 3 hours later, I was told you didn't have the oil. 5 hours later I had to request a loner car to go home to Ellicott City to accept a deliver. the car was completed at 1:30 and I had to drive back to Annapolis to pick it up. the only reason I did not give u a 1 is that you comp'd the oil change. More

by MATANIN.CHRIS Verified Customer Verified Customer

Report | Print

Ordered a part and never got a call back that it was in and to put it on my Bronco. and to put it on my Bronco. More

by WILLOW_GLENN Verified Customer Verified Customer

Report | Print

Quick and easy entry, and the waiting area is great. I also get good service too. I also get good service too. More

by ronaldpstefano Verified Customer Verified Customer

Report | Print