Duncan McPhail
Duncan McPhail at Crest Volvo Cars

Duncan McPhail

General Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
5.0
106 Reviews

Worked with Crest Auto Group since 1998. Originally from Canada, but have lived in Dallas for the past 25 years. Married for 25 years with a lovely daughter, Madolyn. Crest is a great place to buy a car. Seamless and transparent.

Dealership Experience

27 yrs, 3 mos

Industry Experience

29 yrs, 7 mos

Languages Spoken

English English

5.0

106 Reviews

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106 Reviews of Duncan McPhail

September 27, 2025

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The team at Crest Volvo Service is excellent and I will not take my vehicle anywhere else. More

by JENNI.DENSON
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Recommend Dealer
Yes
Sep 29, 2025

Crest Volvo Cars responded

We are pleased to hear about your positive experience with our service team. Your loyalty means everything to us, and we are thrilled that the quality of care you received has earned your continued trust. Knowing that you consider Crest Volvo Cars your go-to choice for vehicle service truly makes our day. We look forward to continuing to provide you with the outstanding service you deserve.

September 11, 2025

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The service director and the dealership principal saved the day. Huge thanks to Mr. Duncan. More

by MONIQUE.PRITCHARD
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Recommend Dealer
Yes

Other Employees Tagged: Jeremi Chapman

August 30, 2025

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Best dealer ever . .rolled out the red carpet and made feel like vip. I got quality service and will be back for my next purchase More

by JCHAPMAN11
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Recommend Dealer
Yes
Sep 17, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your exceptional experience with us! It brings us great satisfaction to know that we provided you with the VIP treatment you deserved and that you felt truly welcomed from the moment you arrived. Your recognition of our quality service means everything to our team at Crest Volvo Cars. We look forward to serving you again for your next vehicle purchase and continuing to exceed your expectations. Thank you for choosing us and for taking the time to share your wonderful feedback.

August 30, 2025

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I can’t say enough great things about my experience. It was simply delightful and unlike any car buying experience I’ve ever had. The team made it easy and took care of everything. They were detailed an More

by TAYLORAMANDA2
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Recommend Dealer
Yes

Other Employees Tagged: Eli Rivera

Sep 17, 2025

Crest Volvo Cars responded

Your positive feedback about your car buying experience truly means the world to us at Crest Volvo Cars. We are delighted to hear that our team created such an exceptional experience for you and made the entire process seamless. It sounds like our staff demonstrated the attention to detail and proactive approach that we strive for with every customer. We understand how important excellent customer service is, and we are thrilled that we exceeded your high expectations. It is wonderful to know that you are enjoying your second Volvo and appreciating the enhancements made to the XC90. Your satisfaction with both the vehicle and our service makes all our efforts worthwhile. We truly value customers like you who take the time to share their positive experiences.

August 24, 2025

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We always get excellent service with lynn ford and everyone at crest always goes out of his/her way to make sure everything goes well! This is why we have been crest customers since moving to dallas More

by MARCIATERNER
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Recommend Dealer
Yes
Sep 10, 2025

Crest Volvo Cars responded

Thank you for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you consistently receive outstanding service and that our team continuously makes the effort to ensure everything goes smoothly for you. Your loyalty since you moved to Dallas truly means the world to us at Crest Volvo Cars. It brings us great joy to know that we have earned your trust and continue to exceed your expectations year after year. We look forward to serving you and your family for many more years to come!

August 23, 2025

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Extremely pleasurable experience working with the Crest Volvo members in a used vehicle purchase. Very customer friendly and focused, making the process as painless as could be. Kudos to the Crest Volvo te More

by Jbump24673
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Recommend Dealer
Yes
Sep 09, 2025

Crest Volvo Cars responded

We are glad to hear about your wonderful experience with our team during your vehicle purchase. Your feedback about our customer-focused approach and how we made the process smooth and painless truly means a lot to us. We take great pride in creating positive experiences for every customer who walks through our doors. Thank you for recognizing the hard work and dedication of our team. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

August 22, 2025

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Love the service at this dealership. They are very responsive and friendly. I highly recommend them. More

by JAYRCHAPPELL
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Recommend Dealer
Yes
Sep 05, 2025

Crest Volvo Cars responded

We are overjoyed to hear about your positive experience with our team. Your feedback about our responsive and friendly service means so much to us. We truly appreciate you taking the time to share your thoughts and for recommending Crest Volvo Cars to others. It's wonderful to know that we were able to provide you with the level of care and attention you deserved. Thank you for choosing us for your automotive needs.

August 17, 2025

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Brandon is the best. Been with him for 5 years now and he always takes care of me and keeps things moving. We closed the deal in a record 2 hours! More

by AASIM
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Bowen, Gage Rucker

Aug 28, 2025

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that you have built such a strong relationship over the past five years and that our team continues to provide you with exceptional service. It's fantastic to know that your recent experience was efficient and that you were able to complete everything in just two hours. Your loyalty means everything to us, and we truly appreciate customers like you who take the time to recognize outstanding service. We look forward to continuing to serve you for many years to come!

January 27, 2023

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They were very attentive to everything. We left feeling very happy and comfortable with our new car and with Crest Volvo. More

by Jamie Edman
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Yes

Other Employees Tagged: Rachael Mergott, Mike Stock , Paul Tseng

Feb 06, 2023

Crest Volvo Cars responded

Thank you for your five-star review!

January 08, 2023

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The Crest Volvo crew was extremely helpful, knowledgeable and friendly. They made my visit a perfect experience More

by Rick Arnett
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Recommend Dealer
Yes

Other Employees Tagged: Max Caplin , Steven Minasian, Tux

Jan 24, 2023

Crest Volvo Cars responded

Thank you so much for your positive review!

Jan 24, 2023

Rick Arnett responded

Well deserved folks!

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