Duke Iwata | Page 6

Went in for service, left with a new car. Dealership had a good supply of 2024 Outbacks. Salesman, Michael Kaufman was very helpful in finding the perfect car for us. Dealership had a good supply of 2024 Outbacks. Salesman, Michael Kaufman was very helpful in finding the perfect car for us. More

Report | Print

Great experience - they were incredibly kind and helpful. Myles Eaton is a low-pressure sales person and spends time to get you in a vehicle you'll enjoy. The service department, and the finance manager were Myles Eaton is a low-pressure sales person and spends time to get you in a vehicle you'll enjoy. The service department, and the finance manager were so helpful - went above and beyond. To start, for used cars, this dealership does the maintenance that is suggested when they run the diagnostics and this is SO RARE. Went to another dealership and they wouldn't even show me the maintenance suggestions - the salesman acted like I was asking to talk to the wizard. I had an small service issue that wasn't covered under warrantee and I brought it back and service department just handled it for me with no questions asked, for free. They don't sell your data either and this is a bigger deal than most people realize right now. The finance manager got me a much lower rate than I could find anywhere else. Thank you so much to everyone for treating me as you'd like to be treated - I get that's what you do there, and appreciate it more than you know. Thank you! More

Report | Print

This dealership works as a team, and they strike me as happy to be there. They shared that they don’t work on commission, which is a game changer, but when I was able to talk to and text with the finance happy to be there. They shared that they don’t work on commission, which is a game changer, but when I was able to talk to and text with the finance manager (Jason Moore) prior to signing up for all of the “extras” in his office, that sold me. I have NEVER been able to find out about the different warranty and maintenance options prior to being hit with them at the “closing” appointment, which doesn’t help one to figure out how much they will need to finance. But this dealership is up front about that and it truly relieves a lot of stress for the customer. The whole buying experience was stellar compared to others I’ve had! More

Report | Print

We had a couple issues with my windshield replacement, but it has been resolved. I was given a loaner car for the weekend while they addressed the situation, and I was very appreciative of that. My su but it has been resolved. I was given a loaner car for the weekend while they addressed the situation, and I was very appreciative of that. My suggestion would be to communicate what’s being done with a customer’s vehicle. My frustration came from not knowing why something was done the way it was, but once it was explained, I understood. I think some quality training could be beneficial for the service team to take a bit more pride and care in the work they send out there. Everyone I worked with was completely professional and kind. More

Report | Print

Thank you Annie, Duke, & Jeff. You all assisted when we needed it the most. I appreciate the promptness, efficient, and pleasant experience. Dave & Bailey You all assisted when we needed it the most. I appreciate the promptness, efficient, and pleasant experience. Dave & Bailey More

Report | Print

Always prompt, always friendly, modern and clean facility. Everyone there is helpful, we have never had to wait longer than expected. facility. Everyone there is helpful, we have never had to wait longer than expected. More

Report | Print

I bought my dream car- a Volkswagen Beetle! Paul was excited for us and the process was easy and not stressful! We love Dean Team Subaru Volkswagen Dealership! Thank you! Paul was excited for us and the process was easy and not stressful! We love Dean Team Subaru Volkswagen Dealership! Thank you! More

Report | Print

My experience with Sam in sales, Annie & Duke in service, to Jason in finance for buying my vehicle from leasing was such a wonderful experience. They truly care and took care of my buying needs in every way to Jason in finance for buying my vehicle from leasing was such a wonderful experience. They truly care and took care of my buying needs in every way. I highly recommend Dean Team for a car buying experience! More

Report | Print

Great dealership. Everything from sales through service could not be better. I highly recommend Dean Team Subaru. Everything from sales through service could not be better. I highly recommend Dean Team Subaru. More

Report | Print

I have worked with the Dean Team since 2008 and have always found the employees to be courteous and helpful. always found the employees to be courteous and helpful. More

Report | Print