Duke Iwata
Duke Iwata at Dean Team Subaru Volkswagen

Duke Iwata | Page 5

Service Advisor

Dean Team Subaru Volkswagen

15121 Manchester Road
Ballwin, MO 63011

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4.9
119 Reviews
4.9

119 Reviews

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119 Reviews of Duke Iwata

June 19, 2024

Dealership Rating
Employee Rating

I received good direction and advice. The trades on my vehicles were fair. I was not oressured to make a decision on the spot. More

by mswagner81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luci Whanger

June 16, 2024

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Employee Rating

We’ve purchased two vehicles from Dean Team, and have been using the service for 13 years. Everyone is always helpful and courteous. They know us by name and take care of us. More

by MB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 25, 2024

Dealership Rating
Employee Rating

Always enjoy working with Sam and Annie. Sam has delivered 3 Subarus thus far and is terrific at explaining all the facets of a Subaru vehicle. There was never any pressure and we are on a More

by nickelct
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Annie Thompson, Sam Goevert , Jason Moore

March 25, 2024

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Employee Rating

I returned to Dean Team Subaru in Ballwin to purchase my second Subaru from them. I returned because the dealership is professionally run, smooth, efficient and customer oriented. I specifically returned More

by hugy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Price, Myles Eaton , Jason Moore

February 20, 2024

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Was a little skeptical at first because I am not from the area. But after my recent visit for a transmission change I was sold on the service techs and the office staff Duke . More

by redfish1976
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Service techs

February 19, 2024

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Bought 2 cars from them and they still tried to screw me over! My first Crosstrek hybrid died after 6 years (nightmare with the service department!!) Then I bought a second crosstrek when the first died. More

by ocindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 04, 2024

Dean Team Subaru Volkswagen responded

Ms. O’neill, I’m sorry to hear that you had such a bad perceived experience. Unfortunately, when cars age and are in need of expensive repairs we sometimes must be the bearer of bad news that no one wants to hear. I know that there was some confusion with your windshield replacement as well and the coverage that you purchased at the time of delivery. You had scheduled an appointment to have your windshield replaced under your insurance policy unbeknownst to my department that you had purchased windshield coverage from the manufacturer. We then found out and made you aware of that coverage and you then insisted that we mislead you, which was not the case. After your numerous requests, we finally reimbursed you your personal insurance deductible out of a dealership goodwill that we weren’t responsible for. So, I’m a little surprised by this review out of the blue since we haven’t seen you in 8 months? I would be happy to further discuss any concerns you may now have at any time so please feel free to reach out directly. We wish you the best in your future services wherever they may be,

Mar 04, 2024

ocindy responded

They will be anywhere but at your dealership. Things are a bit more rosy sounding in your response than they actually were, as we both well know!

February 12, 2024

Dealership Rating
Employee Rating

We are very pleased with the entire process of selecting the right Subaru for our current and future needs. Sam Goevert was our key contact throughout the experience and was instrumental in helping us decid More

by Thalley448Andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Goevert , Richard Martin

February 06, 2024

Dealership Rating
Employee Rating

Dean Team Subaru service department is first rate service advisors are very helpful always helping you with needs More

by larryjo1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2024

Dean Team Subaru Volkswagen responded

Hi there, thank you for taking the time to leave a 5 star review. We are thankful for your business and are glad to hear that our service department provided a positive experience. We strive to make our customer's experiences as easy as possible. Please let us know if you need anything else!

January 30, 2024

Dealership Rating
Employee Rating

The Dean team has the best service department. Annie & Duke always go beyond the call of duty. Recently I got my second Subaru from Mike. Mike went out of his way to help and explain my new Subaru More

by Hdg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Annie Thompson , Michael Kaufman

January 02, 2024

Dealership Rating
Employee Rating

I always have the best experience with Duke Iwata in the service department. He is very professional, diligent and thorough when he explains the best options for keeping your car in great condition. I reall More

by Dietrich Clemmons
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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