Duke Iwata
Duke Iwata at Dean Team Subaru Volkswagen

Duke Iwata | Page 5

Service Advisor

Dean Team Subaru Volkswagen

15121 Manchester Road
Ballwin, MO 63011

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4.9
122 Reviews
4.9

122 Reviews

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122 Reviews of Duke Iwata

July 22, 2024

Dealership Rating
Employee Rating

Ike and the entire Dean Team staff made purchasing a vehicle a pleasant experience . We were greeted with smiles and offers for assistance every time we walked in. From the test drive, trade in, paper More

by sklipsch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ike Dean

July 11, 2024

Dealership Rating
Employee Rating

I had a great experience when I purchased my 2025 Subaru Forester. Sam my sales person was great and already knew the features of the 2025 model. The entire Dean Team employees have always been super in th More

by kaypaluch
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

July 09, 2024

Dealership Rating
Employee Rating

I bought my 2024 Outback from Dean team recently and it was a no pressure experience. Today I had a great demonstration from Chase Duke to make sure I understood today’s vehicle features and answer any que More

by Scfilla
Recommend Dealer
Yes

Other Employees Tagged: Luci Whanger , Ike Dean, Keith Astroth

June 19, 2024

Dealership Rating
Employee Rating

I received good direction and advice. The trades on my vehicles were fair. I was not oressured to make a decision on the spot. More

by mswagner81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luci Whanger

June 16, 2024

Dealership Rating
Employee Rating

We’ve purchased two vehicles from Dean Team, and have been using the service for 13 years. Everyone is always helpful and courteous. They know us by name and take care of us. More

by MB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 25, 2024

Dealership Rating
Employee Rating

Always enjoy working with Sam and Annie. Sam has delivered 3 Subarus thus far and is terrific at explaining all the facets of a Subaru vehicle. There was never any pressure and we are on a More

by nickelct
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Annie Thompson, Sam Goevert , Jason Moore

March 25, 2024

Dealership Rating
Employee Rating

I returned to Dean Team Subaru in Ballwin to purchase my second Subaru from them. I returned because the dealership is professionally run, smooth, efficient and customer oriented. I specifically returned More

by hugy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Price, Myles Eaton , Jason Moore

February 20, 2024

Dealership Rating
Employee Rating

Was a little skeptical at first because I am not from the area. But after my recent visit for a transmission change I was sold on the service techs and the office staff Duke . More

by redfish1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service techs

February 19, 2024

Dealership Rating
Employee Rating

Bought 2 cars from them and they still tried to screw me over! My first Crosstrek hybrid died after 6 years (nightmare with the service department!!) Then I bought a second crosstrek when the first died. More

by ocindy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 04, 2024

Dean Team Subaru Volkswagen responded

Ms. O’neill, I’m sorry to hear that you had such a bad perceived experience. Unfortunately, when cars age and are in need of expensive repairs we sometimes must be the bearer of bad news that no one wants to hear. I know that there was some confusion with your windshield replacement as well and the coverage that you purchased at the time of delivery. You had scheduled an appointment to have your windshield replaced under your insurance policy unbeknownst to my department that you had purchased windshield coverage from the manufacturer. We then found out and made you aware of that coverage and you then insisted that we mislead you, which was not the case. After your numerous requests, we finally reimbursed you your personal insurance deductible out of a dealership goodwill that we weren’t responsible for. So, I’m a little surprised by this review out of the blue since we haven’t seen you in 8 months? I would be happy to further discuss any concerns you may now have at any time so please feel free to reach out directly. We wish you the best in your future services wherever they may be,

Mar 04, 2024

ocindy responded

They will be anywhere but at your dealership. Things are a bit more rosy sounding in your response than they actually were, as we both well know!

February 12, 2024

Dealership Rating
Employee Rating

We are very pleased with the entire process of selecting the right Subaru for our current and future needs. Sam Goevert was our key contact throughout the experience and was instrumental in helping us decid More

by Thalley448Andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Goevert , Richard Martin

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