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Drew Pierce
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Drew Pierce
Service Director
Dick’s CJDR of Wilsonville
25600 SW Parkway Center Dr
Wilsonville, OR 97070
8 Reviews
I am dedicated to delivering outstanding customer service. I deeply value our customers, and I am committed to addressing your needs and concerns with prompt and personalized attention. Your satisfaction is our top priority, and I will continuously strive to exceed your expectations.
Read moreDealership Experience
2 mos
Industry Experience
12 yrs, 3 mos
Specialties & Trainings
Fixed Operations Director (Parts & Service)
8 Reviews
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8 Reviews of Drew Pierce
Verified Customer
September 03, 2024
My experience with you service department has always been a pleasant and enjoyable. Everyone is not only friendly but very helpful. Thank you. a pleasant and enjoyable. Everyone is not only friendly but very helpful. Thank you. More
by Mike
Other Employees Tagged: Tyler George, Angel Jimenez, Eric Austin, Kylie Lima
August 29, 2024
Had an issue on my Ram 2500. Drew Pierce and Andrew Alexandre were great in addressing the issue and ensuring that I was 100% satisfied with the service department. (I am 100% Drew Pierce and Andrew Alexandre were great in addressing the issue and ensuring that I was 100% satisfied with the service department. (I am 100% satisfied). Their concern and attention to detail has made me an advocate for Dick"s CJDR of Wilsonville service Dept. I truly felt that I had won the Golden Ticket for service. More
by Howardrmje
Other Employees Tagged: Angel Jimenez, Eric Austin , Andrew Alexandre
August 15, 2024
New management is really great, service was quick and I didn’t feel pressured. We will be back for future service. didn’t feel pressured. We will be back for future service. More
by Nancyjhbrooks
Other Employees Tagged: Tyler George, Angel Jimenez, Eric Austin, Kylie Lima
August 06, 2024
Very solid dealer ship. Customer service in vehicle services department was very helpfull, thorough and honest. Great job! Customer service in vehicle services department was very helpfull, thorough and honest. Great job! More
by uppervalleyconstruction
Other Employees Tagged: Tyler George, Angel Jimenez, Eric Austin, Kylie Lima
August 05, 2024
I did a drop in service because I had a notification for an oil change, the team were great and they tried their best to get me in and out in as little time as possible. Everyone in the office had great cus an oil change, the team were great and they tried their best to get me in and out in as little time as possible. Everyone in the office had great customer service! More
by sarah72
August 05, 2024
Terrible customer service and charged me $200 to diagnose my windshield washer even though my truck was getting new brakes at the same time. I am done getting service there and will by my next truck elsewhe my windshield washer even though my truck was getting new brakes at the same time. I am done getting service there and will by my next truck elsewhere. More
by matt1121221
August 05, 2024
I paid nearly $300 for you to tell me what I already knew and return the car with less features than when I brought it in. While I did eventually get answers to most of my questions after having to repea and return the car with less features than when I brought it in. While I did eventually get answers to most of my questions after having to repeatedly ask for updates, the notes that were left were nonsensical to the point the rep I was dealing with couldn’t even understand what was trying to be conveyed. During the time you had my car, some kind of software update was pushed without my knowledge or approval (I’m assuming this because the EVIC display looked different from when I dropped the car off), which erased the SRT performance menus and sports mode that were enabled on the car when I brought it in. No one could tell me what happened or give me a straight answer. On top of that, my EVIC navigation arrows on the steering wheel no longer work, so now I have to figure that out as well. I did not authorize or approve a software update — why was anything done to my car without my permission? Why can’t anyone tell me what was actually done to my car? Why can’t I talk to the tech directly and am forced to play a grade-school game of telephone when trying to get any information? Absolutely ridiculous. My question is: If a vehicle comes in with something after-market, is it now your policy to remove it / disable it without informing the owner? Where is line drawn? Will you remove my after-market exhaust? A spoiler? CAI? Or is it just computer programming that gets revoked at your discretion? Considering how many after-market parts and programming I have on my other Dodge’s, I think it’s best I avoid this place like the plague so I don’t have to find out the hard way… For 10 years I’ve driven out of my way to come here because I got the best experience; but, after MANY recent bad experiences after coming under Dick’s ownership, I’m done. Luckily, there are plenty of options to choose from, lol. If I’ve been inconveniencing myself for 10 years to come here, imagine what I’ll do to avoid you moving forward 😂 Also, I gave “Drew Pierce” 2/5 stars because I don’t even know who that is — the only rep I worked with went by “Tyler”. More
by volkoth
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