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Doug Howe
Doug Howe at Austin Ford Chrysler

Doug Howe | Page 10

Service Advisor

Austin Ford Chrysler

2701 W Oakland Ave
Austin, MN 55912

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4.8
106 Reviews
4.8

106 Reviews

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106 Reviews of Doug Howe

March 12, 2025

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Employee Rating

Doug did a great job keeping us informed about the repair to my vehicle and offering a shuttle ride if we wanted one. More

by rosiegalmj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2025

Austin Ford Chrysler responded

Rosie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Doug met your service expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

March 11, 2025

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Employee Rating

When my RV broke down, Doug at Austin Ford Chrysler worked with the tow company, was very helpful and communicated with me to quickly get my RV serviced. He even made sure my RV would be kept inside be More

by SherryT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Almaraz

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Mar 11, 2025

Austin Ford Chrysler responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Sherry, and it's great to hear about your excellent experience here at Austin Ford Chrysler.

March 09, 2025

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Employee Rating

They were very nice and polite and adjust my problems with no effort and they were on time with everything. They said they would do. More

by SUE.COLE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Almaraz, Kristin Petersen

Print
Mar 10, 2025

Austin Ford Chrysler responded

Thank you, Sue! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

February 24, 2025

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Employee Rating

Both of them are very helpful, from finding the vehicle that I want until I got the vehicle. Dustin arranged an appointment that meets my needs and I thank him for that. I hope to get a good expereince wi More

by Hannah
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris DeLuna , Lindsey Chapek, Dustin Lerum

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Feb 24, 2025

Austin Ford Chrysler responded

Hannah, Thank you for your very kind review. Dustin and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Austin Ford Chrysler.

February 13, 2025

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Employee Rating

I am always treated with the utmost respect at Austin Ford from the minute I walk in the door. They listen to what I am telling them, they explain what they do or do not find in regard to a problem and More

by shadowone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Moline, Daniel Almaraz, Chris DeLuna, Kristin Petersen , Len has been fixing our Jeeps for 35 years and I have always appreciated his kindness and patience. He knows what he is doing and that makes me feel safe in my vehicle.

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Feb 13, 2025

Austin Ford Chrysler responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Austin Ford Chrysler to be a positive one. Please don't hesitate to reach out if you need anything else.

February 13, 2025

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Employee Rating

Doug had my tire looked at and fixed right away. I always get great attention and service at Austin Ford. More

by zelda_zonk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Almaraz, Kristin Petersen

Print
Feb 13, 2025

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Doug met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

January 31, 2025

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Employee Rating

Friendly and responsive, I will be using them again and feel confident in their abilities More

by JMJOHNSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 02, 2025

Austin Ford Chrysler responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 31, 2025

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Employee Rating

They are always professional and friendly. They are also flexible and patient and go out of their way to help. More

by jws863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Almaraz, Kristin Petersen , Angie

Print
Feb 02, 2025

Austin Ford Chrysler responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Austin Ford Chrysler to be a positive one. Please don't hesitate to reach out if you need anything else.

January 24, 2025

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Employee Rating

They had my car for an entire month with no loaner for me. It took a whole week for them to just get an estimate to my warranty company More

by sarahgw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Almaraz, Kristin Petersen

Print
Jan 28, 2025

Austin Ford Chrysler responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Sarah. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 22, 2025

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Employee Rating

I believe the person in the customer waiting area was April she was very helpful not only with me but helpful and patient with other customers. More

by psgmadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Almaraz, Kristin Petersen, Angie Wagaman

Print
Jan 22, 2025

Austin Ford Chrysler responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that April and our team met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

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