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Donna Feliciano
414 Reviews
Dealership Experience
18 yrs, 5 mos
Industry Experience
42 yrs, 2 mos
Languages Spoken
English
414 Reviews of Donna Feliciano
July 19, 2020
The service was amazing! The work was done fast and done right. Donna is always super knowledgeable and always makes herself readily available for questions or updates. I highly recommend Colonial for servi right. Donna is always super knowledgeable and always makes herself readily available for questions or updates. I highly recommend Colonial for service work. More
by Lauren Ciesielski
Verified Customer
July 17, 2020
Hard to get in contact with, no consistency in work/price I dropped my Elantra off on Monday afternoon to be serviced for a Tuesday morning appointment. End of the day on Tuesday, there was no contact made f I dropped my Elantra off on Monday afternoon to be serviced for a Tuesday morning appointment. End of the day on Tuesday, there was no contact made from the shop to me about that status of my vehicle. I had to call three times Wednesday morning before I could finally get a hold of someone and it sounded as if they had just begun to work on my car. I discuss with Donna that we were only going to put an extra hour of diagnostic work into the car and she agreed to give me a call if they can determine the issue and what the fix would be. I finally get a call hours later to find out they have my car in pieces and no idea what the problem is, but that I will only be charged for the oil change and 2 hours of diagnostic, anything further I would be called for approval. I call back again Thursday, late morning, for an update and my bill has been increased by almost $300, I tell the service rep to stop all work, put my car back together, I need drivable by this afternoon. He says okay, I finally get a call that my car is ready for pickup and it is once again the higher price, almost $500, after some back and forth they finally decided to charge me only the work that I had approved the prior night with Donna. Simply put, I will never be returning to this dealership again for sales or service. I had every intention of sticking with Hyundai for my next vehicle, but their unprofessionalism, lack of concern for the customer, changing prices, performing of unauthorized work and expecting to bill me for it is completely unacceptable and honestly a disgusting practise. If you have to go to the dealer, do yourself a favor and drive to a different location; it will be more convenient than being without a car for 3 days and having to chase these jokers down for information and status updates. That being said, aside from being hard to get a hold of Donna and Ruben were excellent on the phone the multiple times I had to speak with them. My final call with Kevin started pleasant enough, but he became very rude as he tried saying that I had approved additional labor which I most certainly did not. The only thing he did right was correct my bill, but there was no apology for the lack of communication between his team and me, the delay in service, or any offer of compensation for leaving me without a car for 3 days and no option of a loaner or anything. As a customer, it was like I was an inconvenience to him. More
by jlschaefer
Other Employees Tagged: Ruben Escobar, Kevin Wagner
July 16, 2020
Rock On Hello, I was very happy to have my car taken care of by your crew. I just love Donna, she makes me feel at home. when I"m there or on the phone. Li Hello, I was very happy to have my car taken care of by your crew. I just love Donna, she makes me feel at home. when I"m there or on the phone. Lisa was a wonderful surprise,I knew her Mom and Dad, everything felt like "Old Home Week" Thank You, Yolanda Garnett More
by YOLANDA1932
Other Employees Tagged: Evan Gatter,Walter Makowsky
July 15, 2020
Unhappy service experience The trunk latch on our brand new Elantra was not working properly. First, we were charged for the cost of the replacement part. After bringing this The trunk latch on our brand new Elantra was not working properly. First, we were charged for the cost of the replacement part. After bringing this to the dealer's attention, we were reimbursed. The repair itself took 1.5 hours to complete. The latch now works better, but it is still not 100%. To make matters worse, I noticed when I was driving home from the dealership that the inside rear panel that was removed for the repair was never placed back on the car, but was left loose in the rear of the car. We have been unable to reattach it properly, so now I need to make another service appointment to have it reattached. It is difficult to find the time for lengthy repairs with our work schedules, so we have not rescheduled this yet. I am not looking forward to another visit for the same repair. On a positive note, everyone at the dealership has treated us politely. More
by weary driver
July 09, 2020
They always take good care of us Great experience every time I've been in. Donna was fantastic service folks were easy to work with and efficient to get work done.- keeps me coming b Great experience every time I've been in. Donna was fantastic service folks were easy to work with and efficient to get work done.- keeps me coming back. More
by george.yuhasz
July 02, 2020
Always get great service This was a warranty checkup. Car came back clean and running really well. I always am happy with their work. Thanks to a great team. This was a warranty checkup. Car came back clean and running really well. I always am happy with their work. Thanks to a great team. More
by FALCONLYN
July 01, 2020
I did not purchase my car here but the service department was VERY accommodating and understanding.they went above my expectations to get my car fixed and back on the road.i will be bringing my car back here was VERY accommodating and understanding.they went above my expectations to get my car fixed and back on the road.i will be bringing my car back here for service when needed. More
by BARCAR1953
Other Employees Tagged: Kevin Wagner
June 30, 2020
The team was great again!It was quite busy but they were The team was great again! It was quite busy but they were able to handle the crowd. It’s clear they are putting an extra effort into it with the Covi The team was great again! It was quite busy but they were able to handle the crowd. It’s clear they are putting an extra effort into it with the Covid restrictions More
by HIBLER
Other Employees Tagged: Michelle Sload
June 25, 2020
Pleasant Staff Donna is always very helpful. The cashier was very pleasant. My vehicle was ready when promised. I have my car service at Colonial since that is where Donna is always very helpful. The cashier was very pleasant. My vehicle was ready when promised. I have my car service at Colonial since that is where I purchased my car. More
by KAKEAT
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