Donna Feliciano | Page 39

The Best I didn’t just get a vehicle that I love, I got a service department that goes out of their way to please. The whole service staff is friendly, profes I didn’t just get a vehicle that I love, I got a service department that goes out of their way to please. The whole service staff is friendly, professional and efficient. More

by GAILOCT20 Verified Customer Verified Customer

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Recalls Wife’s car had some safety recalls to be addressed. Items were taken care of in a timely, efficient manner. Parking is the only negative at Colonial. Wife’s car had some safety recalls to be addressed. Items were taken care of in a timely, efficient manner. Parking is the only negative at Colonial. It is just too tight. More

by RDPATTERSON Verified Customer Verified Customer

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Impeccable customer service! I needed to have my Genesis G 80's oil changed and Jim Carpenter and his team were very acvomodating to my needs. Impeccable service! Impeccable cu I needed to have my Genesis G 80's oil changed and Jim Carpenter and his team were very acvomodating to my needs. Impeccable service! Impeccable customer service care! Thank you all for accomodating me in a time of need! Much appreciated! More

by ANTHONY.KRASNICK Verified Customer Verified Customer

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Another Fair and Quality Service Visit As usual, Colonial gets you through the service visit as efficiently as possible almost always as promised. Their Service Advisers and Office folks ar As usual, Colonial gets you through the service visit as efficiently as possible almost always as promised. Their Service Advisers and Office folks are friendly and courteous making it a bearable wait to have your vehicle serviced. And yet again, Jim provides the personal touch making the visit a nice friendly catch-up since the last visit. I've been to a few of Hyundai dealers in the area and Colonial really stands out, See for yourself. Ask for Jim and tell him I sent you. More

by KDLS Verified Customer Verified Customer

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Keeps my car running well The service department, especially Donna Feliciano, has always been honest and up front with me regarding the maintenance of my Veracruz. They work wi The service department, especially Donna Feliciano, has always been honest and up front with me regarding the maintenance of my Veracruz. They work with me to keep my car running well. More

by EM Verified Customer Verified Customer

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Unbelievably Bad Experience, Borderline Criminal Recently I made an appointment for my oil to be changed in one of our vehicles while our son was home . This Vehicle has had regular service and is ma Recently I made an appointment for my oil to be changed in one of our vehicles while our son was home . This Vehicle has had regular service and is maintained because we allow our son to drive this vehicle. The vehicle is a 2015 with 35,000 miles on it and does not have a single issue. The vehicle was taken in within a few minutes of the appointment time and was completed within an hour. It was driven home and upon pulling in our driveway which is about twenty minutes away it began to smoke. When we got out of the vehicle we noticed oil leaking all over our driveway. We opened the hood and located oil all over the engine block and checked the dipstick which read that it was now empty. There was a path of oil coming down the street and into our driveway. We contacted the dealership and explained the situation and we were informed that the service manager was "out to lunch". I was told he would call me back shortly. I waited over an hour and a half and I called back and they advised that the service manager was busy. I then asked for the general manager and the service manager then picked up the phone. I explained the situation and he advised he would send a tow truck right out and I explained that it was an all wheel drive vehicle. I asked if the vehicle would be done today and they advised yes, that it would be because I needed it the following day. At 530pm I called and was advised that the vehicle was not complete that it had a cracked oil filter housing. The service manager then thinking it was my son on the phone began to say things like "well son we don't know how long this was leaking" or "you probably did something the last time it was changed". He then explained that he needed to order the parts for us and that it would be over 500 to repair our vehicle. When I objected he told me that he would not make us pay for the tow bill. I explained that I was insulted by this and he then offered to pay the tow bill and give us a discount on the repair because we are customers. What I can explain to you is that this vehicle was not damaged or leaking oil in any way prior to the oil being changed and that the mechanic must have over tightened it cracking the oil filter housing. We understand that things break and accidents happen. You should have admitted your mistake and repaired the car. Not accuse a younger driver who you clearly thought you could intimidate with terms like" son " . This is not the way to build trust or keep customers. We will never return and will tell everyone about our experience. It was below a 1 star rating it was borderline criminal. The vehicle was not leaking prior and we are still insulted. They refused to repair the vehicle and ultimately we had to pay for the parts you broke. Feel free to call us to discuss this. More

by DIMAURER66 Verified Customer Verified Customer

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GREAT Never let me down and was completed pretty close to the time stated. The people in service are great to work with, they listen, and work with you. Never let me down and was completed pretty close to the time stated. The people in service are great to work with, they listen, and work with you. More

by RZORBI Verified Customer Verified Customer

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Tire replaced I arrived in the morning before Service was opened. A nice gentleman filled my tires and told me my back tire needed repair or replacement. I went i I arrived in the morning before Service was opened. A nice gentleman filled my tires and told me my back tire needed repair or replacement. I went inside and the staff inside told me to be back at 4:15 to have it fixed or replaced. I needed it replaced. Bythe time that was decided, the serviceman needed to stay 15 minutes later. They also realized I had a break light out and needed two recalls. They did everything for me. I am always so impressed and appreciative of Colonial Hyundai in Downingtown. More

by JVISCUSO Verified Customer Verified Customer

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state inspection and oil change The experience was good. Always get serviced there - would prefer the tech make suggestions for visit - e.g. rotate tires, wheel alignment, tire wear The experience was good. Always get serviced there - would prefer the tech make suggestions for visit - e.g. rotate tires, wheel alignment, tire wear, etc. More

by CZAWISTOWSKI52 Verified Customer Verified Customer

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Lose bolt I had the car in for a problem with the steering column. I can understand that the repair took several hours more than estimated. What the real proble I had the car in for a problem with the steering column. I can understand that the repair took several hours more than estimated. What the real problem was, after I drove the car for a day or two the steering column was worse than before I had it repaired. Then a bolt fell out. I did bring the car back and they completed the repair I was told that the mechanic simply forgot to tighten the bolts. Not my best experience with a service center. I had no issues with Donna, as I know she did all she could. The problem lays with the mechanic. More

by JDKRONENBERG Verified Customer Verified Customer

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