Dirk Steffen | Page 14

Very positive A very positive and excellent experience. Putrii was very knowlegable and understood our needs. She worked with us on the deal which solidified the A very positive and excellent experience. Putrii was very knowlegable and understood our needs. She worked with us on the deal which solidified the sale.. The finance manager Mike N. and Dirk, the product specialist were equally caring, understanding and helpful during and after the process.. My wife and i will be looking forward to future interaction. More

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Excellent Buying Experience Jerry Mancini is a very attentive salesperson who really listens. I have never felt less pressure to purchase a vehicle. The finance experience was Jerry Mancini is a very attentive salesperson who really listens. I have never felt less pressure to purchase a vehicle. The finance experience was excellent as well. No hidden pressures to purchase warranties that make no sense. The BMW Genius (I believe his name is Dirk) was fantastic. This dealership really cares about customer service! More

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Friendly&Fast Service Recommended by a friend to get great service and good price. That’s just what happened. Go there for A great car! Love it. Treat you with respect and Recommended by a friend to get great service and good price. That’s just what happened. Go there for A great car! Love it. Treat you with respect and everyone is nice and kind. More

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Great car from a great dealership John and Adam helped located the perfect X5 quickly - and had it delivered from Indiana in a few days. Dirk's walk-thru at delivery was excellent. I f John and Adam helped located the perfect X5 quickly - and had it delivered from Indiana in a few days. Dirk's walk-thru at delivery was excellent. I felt completely comfortable driving away. I visited two other dealerships before buying from the Westlake group. Thanks! More

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Excellent Jimmy Laumer explained everything with out high pressure sale pitch. He took us for a test drive and explained everything about the SUV(BMW X-3. He Jimmy Laumer explained everything with out high pressure sale pitch. He took us for a test drive and explained everything about the SUV(BMW X-3. He was very courteous and called us and let us know when there was a delay in arrival of SUV we ordered. We will recommend him to our friends and family when they are shopping for new vehicle P.S Mr.Dirk Steffen did a wonderful job of explaining the technical side of the vehicle and he was not in a hurry. Mike Niedzwiecki did explain the financial side well Thanks . Sincerely, Chandrika Raveendran More

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435i drive Gran Coupe It was a very satisfying experience at BMW of Westlake. I was amazed at the choices of cars at the Dealership. I decided on pre-owned certified car an It was a very satisfying experience at BMW of Westlake. I was amazed at the choices of cars at the Dealership. I decided on pre-owned certified car and found that all my questions were answered satisfactorily. Jerry Mancini was thoroughly aware of all the choices and solutions to make me feel comfortable. All of the personnell that I dealt with were extremely helpful. I have never had such a satisfying experiencing in buying a car in 50 years of driving. Well done!! More

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Best Car Buying Experience I love buying a new car, but usually dread the car buying experience. However, this was, by far, the most stress free car buying experience I've ever I love buying a new car, but usually dread the car buying experience. However, this was, by far, the most stress free car buying experience I've ever had. Jerry Mancini was extremely responsive and did everything to accommodate my wife and I. We drove in from Detroit on a Saturday to buy a CPO M4 and everything was ready when we arrived. I never felt pressured or uncomfortable during the process. Without even seeing my car, Jerry offered me a very fair trade in over the phone. Mike, the Finance Manager was also great to deal with. Again, no high pressure. He just suggested things while going through the paperwork. The M4 is gorgeous! Better than even the photos showed. It is my dream car! The bonus was Dirk, the BMW Genius who showed me everything about the car. This was my first M car and he probably spent over 30 minutes with me going over everything. Awesome guy! It took us over 2 hours to get there, but BMW of Westlake was totally worth the drive. My wife and I both drive BMW's and we will definitely consider it for our future purchases. More

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My new 2018 BMW I just love my new BMW 300 Series! It was a pleasure doing business with Jimmy Laumer. He just made the purchase of my vehicle so easy. He was very kn I just love my new BMW 300 Series! It was a pleasure doing business with Jimmy Laumer. He just made the purchase of my vehicle so easy. He was very knowledgeable, professional and courteous and very helpful in answering all my questions on my particular vehicle. I look forward to working with again in the near future.Everyone at the dealer where just wonderful.The whole experience was very positive and pleasant! More

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New work vechicle Had an enjoyable time, picking up my new work vehicle. Ken Delk made the experience outstanding. They worked me in on a very busy day. Had an enjoyable time, picking up my new work vehicle. Ken Delk made the experience outstanding. They worked me in on a very busy day. More

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Great! We were very pleased with Ken Delk as our sales associate when we purchased our 2014 428I BMW today from BMW of Westlake. He made us feel very comfort We were very pleased with Ken Delk as our sales associate when we purchased our 2014 428I BMW today from BMW of Westlake. He made us feel very comfortable & confident in our purchase. He was professional as well as courteous & informative. Ken was quick to get answers to questions that pertained to finance & questions that were not within his expertise. Mike was also very informative & organized as our finance assoc and Dirk was so helpful as he patiently explained options on our Series 4. The whole process of purchasing our BMW was very smooth & easy, thanks to the professionals at BMW of Westlake. More

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