Dirk Steffen | Page 12

Smooth throughout the buying and delivery process I worked with the GM, Adam Moon and John Redden in sales. They were both very easy to deal with throughout the process. More importantly they knew t I worked with the GM, Adam Moon and John Redden in sales. They were both very easy to deal with throughout the process. More importantly they knew the product and answered all of my questions. More importantly, my new 2019 X5 40 is an absolute BEAST. One day with it and I am ecstatic about my buying decision. The BMW genius, Dirk took almost 3 hours in delivering and explaining the feature rich SAV. Thanks to you too Dirk. More

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new vehicle purchase I've been purchasing new BMWs since 2007. I've always been treated with courtesy and respect. Can't complain about the deals and trade-ins. I've been purchasing new BMWs since 2007. I've always been treated with courtesy and respect. Can't complain about the deals and trade-ins. More

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A pleasure to work with We visited the dealership to look at a specific car we saw online and ended up leaving with the newly designed 2019 3 series model. Jerry and the staf We visited the dealership to look at a specific car we saw online and ended up leaving with the newly designed 2019 3 series model. Jerry and the staff took very good care of us providing top notch customer service and allowing us to turn in our previous lease. Harry was very knowledgeable and gave us a very good overview of the car's many features. We are very satisfied with our experience. More

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I love my car Everything went so smooth. Chad Dirk and Mike went over and beyond to meet my needs. I love my car. I am a life long customer. Everything went so smooth. Chad Dirk and Mike went over and beyond to meet my needs. I love my car. I am a life long customer. More

by andrea.ray88 Verified Customer Verified Customer

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Like family I know everyone at the place and it feels like family. I am on our 3rd and 4th car for our company and they have been excellent. Obviously, the BMW I know everyone at the place and it feels like family. I am on our 3rd and 4th car for our company and they have been excellent. Obviously, the BMW is great but the minimal service it does need is handled with no hassle. I get a weekly car wash and they never make me feel awkward about getting that done. In over 3 years I have yet to find anyone that does not stop what they are doing to say hi or answer any questions for me as I wait for a wash or service. I actually enjoy going to the dealership. On our second round of cars we did not even consider another option because the dealership made our lives easier and more enjoyable. No hassle, friendly and quite frankly ... fun. I recommend everyone to BMW of Westlake More

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Patient, thorough and enthusiastic about their cars BMW of Westlake has a perfect location and a friendly and informed staff. I've never worked with a dealership, much less a luxury car dealership, that BMW of Westlake has a perfect location and a friendly and informed staff. I've never worked with a dealership, much less a luxury car dealership, that applied so little pressure during the sales process. We worked with Ken Delk. He was transparent and courteous with us through the entire process. We purchased an X7 in its first model year. He was quick to note up front that we might be learning together on the newness of the packages available. I appreciated his professionalism and honesty when handling our questions. And, although I may have sent him an abundance of emails during our shopping experience, he responded quickly and kindly as we partnered in the purchase. I will be back in due time to work with him on another selection and I am counting down the days. You can't go wrong here. More

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Knowledgeable, friendly staff. Ease of transition BMW of Westlake has an exceptional staff that truly made my transition into a new BMW much easier that I expected. Ken, Mike, Harry, and Dirk were ver BMW of Westlake has an exceptional staff that truly made my transition into a new BMW much easier that I expected. Ken, Mike, Harry, and Dirk were very helpful and professional in answering all questions. The entire process was handled smoothly and fairly. Would highly recommend this dealership More

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Professional and quality service! John Caruso was extremely professional, knowledgeable, and a pleasure to deal with. He was very attentive to what I needed and listened! Strong commun John Caruso was extremely professional, knowledgeable, and a pleasure to deal with. He was very attentive to what I needed and listened! Strong communicator and very organized. He made this process smooth and easy! I arrived at the dealership and everything was on schedule and ready for delivery, I will be back in 36 months and hope to make another deal with John!! Everyone who was part of this process was spot on and very engaging! I will recommend BMW of Westlake to anyone who is looking to drive a BMW! Thank you again John and team it was a pleasure!!!! More

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BMW Westlake takes care of you I spent a lot of time looking for a new vehicle and at other dealerships including Jaguar, and Mercedes in the Cleveland Metro Area. The service at t I spent a lot of time looking for a new vehicle and at other dealerships including Jaguar, and Mercedes in the Cleveland Metro Area. The service at this dealership was the best I experienced. John Caruso so was so helpful when I came in. He was attentive and helped me find exactly what I wanted. In fact even after I had agreed on a vehicle -- I called him and told him I'd like different one in another color. John worked quickly to make sure I was happy with the sale. Aside to this -- both times I came to BMW Westlake I had a toddler with me and we were there for hours. I was happy to see BMW Westlake is family friendly. Nate was also great in helping me get to know the configurations and tools available in the car. Easy to understand and was super helpful. I also stopped by after the sale because I thought I had forgotten something in the vehicle I traded in-- John was not working that day but both Bob and Dirk helped me out. Excellent service . You feel comfortable with the staff and they're genuinely there to take care of you. More

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Top of the LIne Experience I have had two great experiences purchasing a car from salesman Jerry Mancini. He is very professional and knowledgeable, while also friendly and eas I have had two great experiences purchasing a car from salesman Jerry Mancini. He is very professional and knowledgeable, while also friendly and easy-going. During my most recent purchase, Jerry literally spent the entire work day with me going over purchase and lease options, test-driving cars, answering a million questions, and putting up with my 11 year old who loves cars (especially BMW's). When we made our decision on a lease late in the day, Jerry and the rest of the staff worked past closing to get my car ready to take home that night. Jerry, Mike and Dirk all stayed past close to finalize the deal and go over my new car's features. Like the cars themselves, these guys are excellent and go above and beyond to take care of you! More

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