Dirk Steffen | Page 11

Knowledgeable staff The staff were very knowledgeable about the features of current models and plans for the upcoming models. Sales (Nez Faraj) did not try to pressure m The staff were very knowledgeable about the features of current models and plans for the upcoming models. Sales (Nez Faraj) did not try to pressure me into purchasing 2019 model form the current stock. They respected my desire for a certain color/package so we ordered the 2020. Updates to my BMW's production status were communicated with me. Finance (Mike Niedzwiecki) worked quickly and efficiently. Enjoyed learning all the new features of the car with Dirk Steffen. More

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very satisfied customer I just completed the purchase of a new BMW. It was an amazing experience. I received a great deal, no pressure and most importantly they listened to I just completed the purchase of a new BMW. It was an amazing experience. I received a great deal, no pressure and most importantly they listened to my needs and exceeded them! Thank you. More

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Love them! This is my sixth X3 from this dealership and have NEVER been disappointed. From the time I walk into the dealership until I have completed by purchas This is my sixth X3 from this dealership and have NEVER been disappointed. From the time I walk into the dealership until I have completed by purchase I am treated like a Queen! Everyone in every department is professional, courteous, and quite knowledgeable. More

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Fabulous Our experience was so wonderful... I absolutely hate the car buying process and this is my 2nd BMW and once again I was not disappointed.... if you wa Our experience was so wonderful... I absolutely hate the car buying process and this is my 2nd BMW and once again I was not disappointed.... if you want a great price, great service, and friendly staff you need to visit BMW of Westlake 💋💋 More

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Friendly, low-pressure buying experience We were treated well on our trade-in and the salesman - John, was very helpful throughout the process. The BMW Genius experience with Dirk was great We were treated well on our trade-in and the salesman - John, was very helpful throughout the process. The BMW Genius experience with Dirk was great also! More

by TJFJELSETH Verified Customer Verified Customer

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New purchase x1 Ken was very professional. He got back to me in a timely fashion. He went above and beyond taking care of issues I thought I would take care of incl Ken was very professional. He got back to me in a timely fashion. He went above and beyond taking care of issues I thought I would take care of including contacting my insurance agency with all the car information. I would highly recommend working with him. More

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Awesome I bought a certified 2018 3 series Sport Wagon from Nez Faraj at Westlake a few days ago. He was very knowledgeable and from start to finish he was a I bought a certified 2018 3 series Sport Wagon from Nez Faraj at Westlake a few days ago. He was very knowledgeable and from start to finish he was a pleasure to deal with. Dirk spent all the time we needed going over the technical aspects of the car. He was great also. BTW - I love the car too. haha! More

by ANDY Verified Customer Verified Customer

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New BMW I leased my third BMW from this dealership yesterday. Their customer service is superior and ease of doing business is fantastic. John and Dirk - Th I leased my third BMW from this dealership yesterday. Their customer service is superior and ease of doing business is fantastic. John and Dirk - Thank you again for taking care of me! More

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Quick and Painless Process as Usual! Purchasing a new M5 Competition is a serious business, and Dirk, Adam and Mike made it all happen, while I was out of town and on business. I was pick Purchasing a new M5 Competition is a serious business, and Dirk, Adam and Mike made it all happen, while I was out of town and on business. I was picked up at the CLE Airport by Dirk Steffan and was on the road in less than 1 hour!!! This is what we get at Ganley BMW Westlake. They treat all our Family right, and the service is excellent. We have had a long relationship with this dealership, and like seeing the same people as they get on in the years. They show pride in all they do, which is reflective of their Culture. More

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Outstanding Second BMW and couldn’t be happier. Everyone was extremely kind and knowledgeable. Second experience with john Caruso. As I told him, refreshing to Second BMW and couldn’t be happier. Everyone was extremely kind and knowledgeable. Second experience with john Caruso. As I told him, refreshing to be treated as an equal to a male shopping for a car. This wasn’t the case at other luxury dealerships I visited. Love this dealership! More

by KRISTENMARIE721 Verified Customer Verified Customer

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