
Dealership Experience
3 yrs, 8 mos
Industry Experience
23 yrs, 10 mos
17 Reviews
Write a Review17 Reviews of Derek Carroll
October 08, 2025
It’s been confusing the past few times asking for service. Mainly around my fires. Everytime I’m being told that balance, rotation, and alignment isn’t something that can be done because i have custo service. Mainly around my fires. Everytime I’m being told that balance, rotation, and alignment isn’t something that can be done because i have custom tires. However this last time i was told that it can be done. It would be ideal to get everything done at once. The only issue i had with this last visit was the cost for a simple tire alignment. $300 dollars is almost 3x the cost of when i have gotten it done anywhere else More
Other Employees Tagged: Eliza S.
September 19, 2025
Terrible communication. They ignore emails and text messages. I had to call them eight times to get an answer from someone who worked on my car. And the repair took over a w They ignore emails and text messages. I had to call them eight times to get an answer from someone who worked on my car. And the repair took over a week for a 12V battery issue. More
Other Employees Tagged: Eliza S.
August 31, 2025
If you can do without your vehicle for a month, enjoy spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brou spotty and often nonexistent communication and relish getting the runaround, then Seattle Jeep's service department is just the place for you! I brought my 2013 Wrangler in for warranty repairs on a two-year-old engine on July 14 and didn't get it back until August 22. During that time I received occasional assurances from service adviser Eliza Soderberg that service techs were "about to" get started on my Jeep only to go a week or two between additional communication. My texts were ignored, emails unanswered and phone calls to the dealership were simply an exercise in frustration (I have memorized their on-hold music). I finally reached out to other regional Jeep dealers and they were at a loss to explain why it was taking so long for a relatively routine repair. One dealer suggested I get Jeep's customer care people involved and once I did my Jeep was ready the next day. Never again, Seattle Jeep. More
Other Employees Tagged: Eliza S.
July 02, 2025
Why are you sending me this review this is so dumb thank you bye now you bye now More
Other Employees Tagged: James G., Noah M., Jennifer D., Scott Corn, Katelyn S., James Teufel, Matt Trujillo, Jim Walen, Eliza S.


