Terry Hogan

Shopped for a new Jeep Grand Cherokee at several dealerships. Seattle Jeep was by far the friendliest most competent organization we dealt with. They treated us with respect and listened to our nee dealerships. Seattle Jeep was by far the friendliest most competent organization we dealt with. They treated us with respect and listened to our needs. Terry Hogan worked hard to find the car we wanted at our price point. More

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I wanted to take a moment to share my recent experience with the customer service I received following my vehicle purchase. Initially, I was impressed with the service provided before I made my purchase with the customer service I received following my vehicle purchase. Initially, I was impressed with the service provided before I made my purchase. The staff was attentive, knowledgeable, and genuinely helpful, which made my decision to buy much easier. However, after completing the transaction, my experience took a disappointing turn. Since purchasing the vehicle, I have encountered several challenges with customer service. There seems to be a noticeable lack of communication between the dealer and the shop, which has led to misunderstandings and frustration on my end. I found it difficult to get timely and accurate information regarding my vehicle, which is crucial for ensuring a smooth ownership experience. I believe effective communication and customer support are vital in building lasting relationships with customers. I hope my feedback can help identify areas for improvement, ensuring that future customers have a better experience post-purchase. More

by analiasosa1 Verified Customer Verified Customer

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WARNING: Dishonest Practices and Financial Misrepresentation at Seattle Jeep I recently completed a trade-in transaction at Seattle Jeep and must caution all potential customers about the utt Misrepresentation at Seattle Jeep I recently completed a trade-in transaction at Seattle Jeep and must caution all potential customers about the utterly dishonest practices employed by their team, specifically salesman August. The deceit began with gross financial misrepresentation. They intentionally lied about the true market value of my SUV trade-in, offering a valuation far below its actual worth. Simultaneously, they lied about the condition and fair market value of the pickup truck I purchased, making the entire deal a loss for me through deliberate deception. The dishonesty continued immediately after the sale regarding post-deal follow-up. I was explicitly lied to about the timeline for the payback from my trade, and their administrative team has since ignored my inquiries and dodged calls to resolve the matter. This demonstrates a complete lack of integrity once the paperwork is signed. The staff involved, including August and the representative in the finance department, exhibited deeply unprofessional and evasive behavior. They should not be trusted. Avoid this dealership if you value honesty and fairness in your vehicle purchase. More

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Everyone was wonderful to work with and probably the best experience purchasing a new car. First service visit had communication issues, this past visit was excellent - everything as expected. Terry is excel experience purchasing a new car. First service visit had communication issues, this past visit was excellent - everything as expected. Terry is excellent to work with - highly recommend. Thank you for your excellent service. More

by shermor4@comcast.net Verified Customer Verified Customer

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Hassle free and very professional. Terry was great and made it an easy choice. No pressure Terry was great and made it an easy choice. No pressure More

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Selina is awesome. My truck was done sooner than expected. All the work they did was well done. My truck was done sooner than expected. All the work they did was well done. More

by ZAC9 Verified Customer Verified Customer

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Veary friendly knowledge staff and easy to work with and truly want to get every person in a vehicle of there choice and work hard to make it happen and within the budget you have truly want to get every person in a vehicle of there choice and work hard to make it happen and within the budget you have More

by A_LEE_2002 Verified Customer Verified Customer

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They don’t care about anything but the almighty dollar you are a cash machine they sold me a new jeep compass and it has trans problems but don’t care about me just my money and told me to trade it in o you are a cash machine they sold me a new jeep compass and it has trans problems but don’t care about me just my money and told me to trade it in on ANOTHER new one and they would take mine in (2400 miles) for used car prices! it’s a 2023 Latitude it’s been in the shop a total of 4 .times and they recognized the problem but because there were no codes showing they didn’t know what to repair and I would just have to live with it. I am moving for with a legal help! More

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Walked in for a service on my new Dodge, Noah has been working with me for many years and always does a good job. Thanks! working with me for many years and always does a good job. Thanks! More

by KYLE@SEATTLESKI.COM Verified Customer Verified Customer

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This is a great dealership and it is the reason I am a repeat customer. Thank you Noah McKee for always being so professional and helpful when I bring my Jeep in for service appointments. Thanks to Te repeat customer. Thank you Noah McKee for always being so professional and helpful when I bring my Jeep in for service appointments. Thanks to Terry Hogan as well for all of your great assistance. More

by H Verified Customer Verified Customer

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