Denise Pendergrass-Esparza
Denise Pendergrass-Esparza at Gunn Honda

Denise Pendergrass-Esparza | Page 7

Service Manager

Gunn Honda

14610 W Interstate 10
San Antonio, TX 78249

4.8
114 Reviews
4.8

114 Reviews

Write a Review

Dealership Experience

14 yrs

Industry Experience

17 yrs, 4 mos

114 Reviews of Denise Pendergrass-Esparza

April 05, 2019

Dealership Rating
Employee Rating

Great service as always. I caught them on a slow day and was in and out in under two hours. That includes oil change, tire rotation and alignment as well as the ove More

by Tim5904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2019

Gunn Honda responded

Thanks for letting us know, Tim. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

March 27, 2019

Dealership Rating
Employee Rating

Praise to Gunn Honda Service Best service experience of my life. Everyone was friendly and helpful. Can’t wait until my next service. I’m sure it will be fast and friendly again More

by NightHawk5523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Randolph

Mar 27, 2019

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

March 25, 2019

Dealership Rating
Employee Rating

Great staff that is willing to help. Show up early though! Friendly staff and plenty of food/drink options. Now my go-to place for Honda service. Had regular maintenance accomplished with no issues. If you d More

by Doug in SA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2019

Gunn Honda responded

Thanks for letting us know. Glad to have you as a part of the Gunn family!

March 20, 2019

Dealership Rating
Employee Rating

Inspection and donuts I'm from Seattle and that should state pretty much everything. Even though I was only there for a state inspection, Gunn Honda was awesome and profess More

by Mexitron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 20, 2019

Gunn Honda responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

February 01, 2019

Dealership Rating
Employee Rating

Bill‘s Civic maintenance The 2006 Civic hybrid had to have the struts replaced after 235,000 miles and the rear engine mount replaced. Gunn Honda did the necessary repairs a More

by Lucky dog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 01, 2019

Gunn Honda responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

January 26, 2019

Dealership Rating
Employee Rating

Oil service and then fixed warranty issue Denise was courteous, professional, and very responsive to any questions I had. I was very pleased with the service I received. I’lll continue to go More

by jan530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2019

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

December 23, 2018

Dealership Rating
Employee Rating

5 Stars, what I expect from Gunn Honda after 20 years! Express Service was just that , quickly and professionally completed. The cost of the service was good value. The old coffee machine was far superior More

by selwobtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 25, 2018

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

December 11, 2018

Dealership Rating
Employee Rating

Checkup I was promised it would all be done in an hour and it only took 45 minutes! That made me happy! Denise was very professional and nice! More

by Cindyhonda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2018

Gunn Honda responded

Thank you so much! We focus on making quick servicing without sacrificing quality work, because we know that your time is valuable. Let us know if there is ever anything we can do for you.

December 04, 2018

Dealership Rating
Employee Rating

after my service. After getting my car serviced on Friday on Monday a few service lights came on and not knowing what’s going on I called the dealership service departm More

by Raquel03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Dec 04, 2018

Gunn Honda responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. The needs of our customers are always our top concern and have passed along your comments to our service team. If you would like to discuss in what ways we can improve, please reach out to us directly. You can ask for our Service Director, Randy Randolph at 210-680-3371. Please reach out at your earliest convenience. We'd love the opportunity to understand how we can better serve you moving forward. Sincerely, Gunn Honda.

November 16, 2018

Dealership Rating
Employee Rating

Always professional and attention is paid to our concerns Because the service is alway good and friendly unlike the dealership we purchased from this time sorry we didn't use gunn but still bought honda More

by Dogdan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rosa Rodriguez

Nov 16, 2018

Gunn Honda responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

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