Denise Pendergrass-Esparza | Page 3

I went in for a low tire light left with a new battery told all my tires were good. This morning took my car to Fernandez Honda to be told I had a nail in my tire. I drove home yesterday from Gunn in horr told all my tires were good. This morning took my car to Fernandez Honda to be told I had a nail in my tire. I drove home yesterday from Gunn in horrible weather with my children at any time my tire could have blown out. More

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Service manager was excellent. Help me to get my car out the same day also did research on some other areas in my car that I needed. Had a quick response. Great customer service. Help me to get my car out the same day also did research on some other areas in my car that I needed. Had a quick response. Great customer service. More

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This is the best place where I have been treated with respect as a client . respect as a client . More

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Bad experience #1: After purchasing a “certified pre-owned” Honda, I had taken the vehicle for a scheduled oil change 6 days ( 2 Aug) after I picked up the vehicle. I’m not sure why a dealer would s pre-owned” Honda, I had taken the vehicle for a scheduled oil change 6 days ( 2 Aug) after I picked up the vehicle. I’m not sure why a dealer would sell a certified car without a fresh oil change but the nonetheless I went. After a month and a half 22 Sep), a warning light came on to tell me that the oil was low. Little did I know that when I brought the vehicle for the oil change on 2 Aug, they “forgot” to do the oil change even though they had the car for several hours. I went in for an express oil change that day. Bad experience #2: it’s been less than four months since I bought the 2020 Pilot. This week the car would not start twice. I called for an appointment and brought it in to servicing on 24 Nov. Denise was my advisor. When she asked me why I came in, I told her that I had an appointment to check what was going on with the car. I said maybe a bad alternator. She immediately made me feel stupid by saying that I wouldn’t have been able to drive there if it was the alternator. Then told me that batteries usually go in three years and that I’d have to pay to replace it. I told her that I just bought the car. She said she’d look into seeing if the warranty would cover it. I got a call from her about 30 minutes later and she said I’d have to pay $270 to replace it. In her words, “I always tell my customers that batteries are like light bulbs they go out at any time.” I stopped into Advanced Auto Parts who offered me their top of the line battery with a great warranty for much less than the dealership. They said they would replace the battery for me too. My issue with this visit is that servicing knows the life expectancy of a battery. If you are going to promote a vehicle as “certified” and know that the oil is low or the battery is going to die soon, is it not important to ensure that the vehicle is maintenance free at least for the first 6 months? Have you just thrown the idea of good customer service and retaining customer loyalty out door? I haven’t ever felt such lack of care from a servicing department. I’m so disappointed in this dealership. More

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Great work done in a timely manner. The waiting area and shop are well maintained. The waiting area and shop are well maintained. More

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Great job! ! Thank you excellent service I recommend Gunn Honda for service and buy car ! Thank you excellent service I recommend Gunn Honda for service and buy car More

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Super duper good people cars location coffee waiting room effieciancy friendliness courtesy but no military discounts boo effieciancy friendliness courtesy but no military discounts boo More

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Lots of amenities, fast friendly service, shuttle service. Super helpful and will be using them through out the year service. Super helpful and will be using them through out the year More

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they were very helpful and considerate of my time. I had a A127 and they were able to get it out of the shop in less than 3 hours I had a A127 and they were able to get it out of the shop in less than 3 hours More

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Always look forward to getting my cars serviced here. Never have issues and always a pleasure Never have issues and always a pleasure More

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