Delfin Green

Our sales and service processes were very easy. I mean that as a high compliment. We brought our "original" car in for service, and our Client Advisor Delfin Green took great care of us. When we I mean that as a high compliment. We brought our "original" car in for service, and our Client Advisor Delfin Green took great care of us. When we mentioned that we might be interested in looking at a newer model of our car, Delfin introduced us to Desirea and the sales team. Desirea also took great care of us. She brought a model in that we wanted to see, and, when we decided to consider another vehicle she made sure that we could test drive that vehicle immediately. We purchased that second vehicle. The entire process with Delfin, Desirea, and Naeim (on the finance side) was smooth and painless. All of them are fantastic! More

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We had fantastic service at BMW of Silver Spring. It started with service on my original vehicle. Delfin Green and the Service team took care of the item I came in to fix, and they identified a war It started with service on my original vehicle. Delfin Green and the Service team took care of the item I came in to fix, and they identified a warranty item to repair. I also was ready to trade my vehicle in for a newer model. Desirea Jackson provided great service, first tracking down the loaner model we initially identified and then assisting with a different vehicle that we ultimately purchased. Naeim was fantastic, as well. Very efficient process all around. More

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Great service from start to finish. My service advisor, Delfin green was fantastic. He went above and beyond to keep me updated and made sure I had a positive experience. They even wash My service advisor, Delfin green was fantastic. He went above and beyond to keep me updated and made sure I had a positive experience. They even washed and vacuumed my car for me as a courtesy. The service department really goes out of its way to make the service experience seamless!" att Merlin santana More

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While I did not rate Steve at the time of my initial purchase November 2023, I want to emphasize that both he and Pedro were exceptional to work with at BMW Silver Spring. They were honest, professiona purchase November 2023, I want to emphasize that both he and Pedro were exceptional to work with at BMW Silver Spring. They were honest, professional, and consistently provided excellent customer service. I truly appreciated their support and would gladly work with them again in the future. More

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The customer service is marvelous, and they will welcome you to the BMW family. Thank you Christian for your love and kindness. you to the BMW family. Thank you Christian for your love and kindness. More

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I give BMW of Silver Spring and David Davila in Sales my highest personal recommendations. I devoted a significant amount of time researching autos to purchase and dealers to use. Both of the above were am highest personal recommendations. I devoted a significant amount of time researching autos to purchase and dealers to use. Both of the above were among the best I found. I was uncertain about purchasing a BMW but after a test drive and multiple conversational interactions with David, I knew I wanted the car I purchased. I was treated with respect, given all the time I required, never pressured and always a positive learning experience. My deal was a win-win for both BMW Silver Spring and myself. It was comfortably easy to engage and conclude even with having a special order vehicle. There are not enough positives to say about Mr. David Davila. He is a consummate professional in every possible way including post delivery. David is deeply committed to the follow-up and follow-thru post sales experience of his clients. Since my car was delivered, he has given over a half day of personal time in educating and explaining the details and nuances of my vehicle. A BMW is a high end quality auto purchase. BMW of Silver Spring and David Davila exemplify what outstanding auto sales professionalism is and they exceed their own standards. By the way, this applies to everyone there from the ladies who greet you to “Mr. C” in parts who assists in personalization of orders on specialized tires all the way thru to the G.M. who does legwork when others are occupied with clients. Consumer Reports named BMW the top overall brand for safety and overall auto driving experience. The people at BMW Silver Spring create that into reality. More

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Exceeded my expectations in doing business with BMW silver spring. Their professional and knowledgeable staffs make your experience above the rest! silver spring. Their professional and knowledgeable staffs make your experience above the rest! More

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Amit Thinke (BMW Genius) is one of the reasons we bought this car and will buy our next car at BMW of Silver Spring. He spent sufficient time with us to answer our questions and explained things we did not this car and will buy our next car at BMW of Silver Spring. He spent sufficient time with us to answer our questions and explained things we did not know to ask about. We have owned the car for a few months and it was well worth the time to return to the dealership to learn more about the software and options. More

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I love this dealership. The service department, the sales, the management. I really enjoy all of my experiences with the staff at BMW Silver Spring . The service department, the sales, the management. I really enjoy all of my experiences with the staff at BMW Silver Spring . More

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Always happy with my experience at this dealership. Service Dept is helpful; technicians/mechanics clearly explain everything; pricing is fair; and Delfin is the best! Service Dept is helpful; technicians/mechanics clearly explain everything; pricing is fair; and Delfin is the best! More

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