JC Thomas

Excellent out of state experience. Jacob from sales went well above and beyond to provide me and accommodate everything I requested. Also John and Ricky were great to work with during Jacob from sales went well above and beyond to provide me and accommodate everything I requested. Also John and Ricky were great to work with during the finalization process. This dealership provides a world class BMW experience More

Report | Print

I recently visited BMW of Silver Spring and was impressed by the outstanding level of service and professionalism. It was welcoming and they went above and beyond to ensure my needs were met. The showroom by the outstanding level of service and professionalism. It was welcoming and they went above and beyond to ensure my needs were met. The showroom and selection of vehicles were top notch, making it easy to find the perfect BMW for me. Abiola, my sales rep was knowledgeable, patient and transparent. The finance department was equally efficient and helpful. I truly appreciated their honesty and integrity in the process. I highly recommend this dealership to anyone looking fir a quality car-buying experience! More

Report | Print

Desirae was great from day one. I had a lot of issues with Ben in financing and she was there to the rescue every time I needed to get the process moving. She was pleasant to work w I had a lot of issues with Ben in financing and she was there to the rescue every time I needed to get the process moving. She was pleasant to work with and always had a great attitude along with follow ups. Couldn’t ask for more. I wish the process wasn’t more difficult than it had to be, and I’m actually still in the process from my purchase back in mid January (now March) but Desirae has been there for me every step of the way. More

Report | Print

I highly recommend BMW of Silver Spring and my Client Advisor, Abiola Akintunde. Abiola provided me with exceptional client service throughout my recent auto-buying experience. He was highly professional Advisor, Abiola Akintunde. Abiola provided me with exceptional client service throughout my recent auto-buying experience. He was highly professional, knowledgeable, and genuinely attentive to my needs. Abiola took the time to clearly explain my options, patiently answer all my questions, and ensure I felt confident at every step of the process. I look forward to purchasing my future vehicles from him again! More

Report | Print

While I did not rate Steve at the time of my initial purchase November 2023, I want to emphasize that both he and Pedro were exceptional to work with at BMW Silver Spring. They were honest, professiona purchase November 2023, I want to emphasize that both he and Pedro were exceptional to work with at BMW Silver Spring. They were honest, professional, and consistently provided excellent customer service. I truly appreciated their support and would gladly work with them again in the future. More

Report | Print

This was my first time visiting BMW of Silver Spring, and I was genuinely impressed by the level of professionalism and hospitality. Upon arrival, I was warmly greeted by the receptionist, who was both polit I was genuinely impressed by the level of professionalism and hospitality. Upon arrival, I was warmly greeted by the receptionist, who was both polite and welcoming. She promptly introduced me to my Client Advisor, Edwin. From the moment we met, Edwin demonstrated exceptional customer service. He was knowledgeable, attentive, and took the time to understand my needs without making me feel rushed or pressured. His friendly demeanor and transparent communication made the entire experience comfortable and enjoyable. Overall, my initial visit to BMW of Silver Spring exceeded expectations. The staff created a welcoming environment, and the professionalism displayed throughout my interaction was commendable. I would not hesitate to recommend this dealership to others and look forward to returning in the future. More

Report | Print

I am writing to express my deep frustration with the level of service I received during my recent visit to your dealership. I made the intentional decision to return to your location because of the exce level of service I received during my recent visit to your dealership. I made the intentional decision to return to your location because of the exceptional service I received from Ron Askew during my car search in 2022. While I ultimately purchased a vehicle elsewhere at that time due to the inventory shortage, Ron left a lasting impression; his professionalism and attention to detail were why I came back. Unfortunately, my recent experience was quite the opposite and has left me extremely disappointed. During my second visit in a week, while working with Ron on a potential deal, I was introduced to JC Thomas, who identified himself as the manager. From the moment he engaged, his arrogance was palpable. Rather than welcoming me or demonstrating a collaborative approach, he opened with, “I’ve worked on some numbers but if you’re serious about buying today, I can work harder to make a deal.” This felt more like a challenge than a professional interaction. I calmly reiterated that I intended to purchase a vehicle, but my final decision would be made by the upcoming Friday. After doing more research and following up via email with Ron to confirm my preferences, I returned to the dealership expecting a clear and respectful process. Instead, the figures JC presented were inaccurate. I had to correct his math twice, and even then, he randomly inserted numbers that were not on the original quote. When I asked for clarity and transparency—requesting that we walk through the numbers line by line—he abruptly got up mid-conversation and went to his office to print a revised sheet. This new version contained entirely different figures while omitting other important line items from the original. Let me be clear: I am not new to BMW ownership, nor is purchasing a new vehicle a novel process for me. I do not need to be condescended to or treated as if approval from BMW Financial is some sort of privilege. The level of arrogance displayed by JC Thomas was not only unnecessary but entirely unprofessional. It was clear he either did not want to work with me or felt it beneath him to do so. If this is the standard of customer service provided by someone in a managerial position at your dealership, I strongly urge you to reevaluate. Public-facing roles require humility, respect, and basic customer service skills. Based on this experience, Mr. Thomas may be better suited for a position that does not require direct interaction with customers. I appreciate Ron’s continued professionalism throughout, and it is unfortunate that this experience overshadowed his efforts. However, unless this matter is addressed, I cannot in good conscience recommend this dealership to anyone in my network. More

Report | Print

This was my second time buying a car from Ron Askew at BMW of Silver Spring, and once again, the experience was outstanding. He made the entire process of purchasing my 2024 BMW X4 smooth, stress-free, an BMW of Silver Spring, and once again, the experience was outstanding. He made the entire process of purchasing my 2024 BMW X4 smooth, stress-free, and enjoyable. Ron Askew is knowledgeable, patient, and genuinely committed to making sure you drive away happy. I truly appreciate the attention to detail and the top-notch customer service. If you're looking for a premium experience that matches the quality of the BMW brand, I highly recommend working with him at BMW of Silver Spring. I’ll definitely be back for my next BMW! More

Report | Print

Abiola and his team are nothing short of amazing! ! He was quick, curious and personable while remaining professional. Excellence is in the details and it was on display! From the initial discussion t ! He was quick, curious and personable while remaining professional. Excellence is in the details and it was on display! From the initial discussion to completion of the sale he kept in touch and I’m happy with this decision. More

Report | Print

Very personable, friendly, and family oriented dealership. The entire staff are all experienced and very friendly. Just purchased my 3rd BMW from this dealership and will continue to do so for a dealership. The entire staff are all experienced and very friendly. Just purchased my 3rd BMW from this dealership and will continue to do so for any future BMW purchases. More

Report | Print