Debra Lam

Trini has been an extremely positive feature of the dealership for the many years and cars I have purchased at Flemington BMW. First, as the "outside" service greeter and, more recently, as a "BME gen dealership for the many years and cars I have purchased at Flemington BMW. First, as the "outside" service greeter and, more recently, as a "BME genius". I am always greeted by name and always with a great attitude. A great Flemington ambassador. More

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I have lived in town for 20 years, have been using this dealership all along. They have been great. Prompt and answered all my questions and concerns. I asked for some photos as I wanted to see what's g dealership all along. They have been great. Prompt and answered all my questions and concerns. I asked for some photos as I wanted to see what's going on and Debra sent them my way! Big thanks! I needed a ride, I got a ride. They offered a loaner but really didn't need it so I passed on it. Staff are always kind, place is clean, my car is always clean and read for me. Big thanks! and shout out to John in service(or sales not sure) for helping when I just popped in one day to see how my job was going,. Thanks John! More

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I came to Flemington during the pandemic and got a fair deal, but afterwards I learned that the service is above and beyond once you have one of their cars. Anatoliy gives you a realistic number on the car deal, but afterwards I learned that the service is above and beyond once you have one of their cars. Anatoliy gives you a realistic number on the car you’d like; no ramping up models, options, rates, etc. during the process, just what you actually want and a fair price. More

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Tom took good care of me when I picked up my new vehicle. I was in a time crunch and he proactively ensured I could complete the necessary steps, go over the vehicle and get on my way as soon as possible. Ve I was in a time crunch and he proactively ensured I could complete the necessary steps, go over the vehicle and get on my way as soon as possible. Very friendly and knowledgeable. I’ve been with Flemington BMW for years but this is my first time working with Tom. Highly recommended. More

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I recently worked with the Flemington BMW service department, and I felt compelled to share my experience. The level of service provided by Service Advisor Debra Lam and BMW Genius Trini Stelz, was n department, and I felt compelled to share my experience. The level of service provided by Service Advisor Debra Lam and BMW Genius Trini Stelz, was nothing short of exceptional. From the outset, they demonstrated a commitment to not just addressing my concern but ensuring that the solution was complete and successful. Even when it meant taking extra steps and additional time to rectify the issue with my vehicle, their dedication to getting it right was evident. When I purchased my automobile, the salesperson assured me that they have a white-glove servicing center. I initially assumed it was a sales pitch, but it is now evident that the Flemington BMW service department operates with a high standard of excellence, and this makes all the difference. More

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Everyone at the dealership were helpful, organized and professional. Certainly would recommend to anyone looking to purchase a vehicle. professional. Certainly would recommend to anyone looking to purchase a vehicle. More

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Tom Terril helped me with the trade in of my older BMW and the purchase of a newer certified pre-owned one. Tom was great. Highly recommend working with him. and the purchase of a newer certified pre-owned one. Tom was great. Highly recommend working with him. More

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I took two tries and two trips to get the problem fixed, but the second trip was done without cost to me. So I think I was treated very well and would recommend them . but the second trip was done without cost to me. So I think I was treated very well and would recommend them . More

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Both Laura and the BMW Service staff are responsive and helpful. Excellent service and nice loaner. helpful. Excellent service and nice loaner. More

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I have been a BMW customer at this dealership for approximately 8 years, and have purchased 4 vehicles there. I had an issue with my service contract. I didn’t realize It expired a few months ago. approximately 8 years, and have purchased 4 vehicles there. I had an issue with my service contract. I didn’t realize It expired a few months ago. I had brought my car in for a brake job, and was surprised to learn my service contract had expired a few months ago. I was upset, because I wasn’t clear about the language in the contract. I was contacted by the finance manager Noha, who worked out an agreeable solution , and also extended my service plan at a fair price. I appreciate her taking the initiative and contacting me to help resolve my issue. More

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