Laura Varga

Had a problem with my new X5, the onboard apps could not connect with the backend. Spent 45 minutes on the phone with a BMW Genius, we couldn’t resolve the problem. Called Flemington BMW and they got me in connect with the backend. Spent 45 minutes on the phone with a BMW Genius, we couldn’t resolve the problem. Called Flemington BMW and they got me in within the hour. Met with Service Advisor Laura Varga, she had Will one of their Genius’ check the car out, he spent about 45 minutes trying things I couldn’t have done over the phone with the first Genius. Unfortunately he couldn’t resolve the issue either. They then provided me with a loaner and the checked the TCU later that day and found that it was working properly so they had to contact BMW because it was a backend problem. I know Will spent a couple of ours on the phone over the next couple of days with the regional rep trying to the issue resolved and escalated. I had to return to the dealer with my car about a week later to pick my registration up and stopped to see if Will had heard anything. He thought the problem had been resolved, he said let’s go check it out. I tried to place an emergency call via the onboard system and it would not connect. We wen back inside and spoke to Laura, he and Will decided to contact another BMW rep and a few days later the issue was resolved. Laura and Will did a great job which which is usual from all the departments at Flemington BMW More

Report | Print

Laura and the dealership were great. They kept me informed and made sure the work was done on time. Thanks again They kept me informed and made sure the work was done on time. Thanks again More

Report | Print

Laura and everyone that I have come in contact with at Flemington BMW are exceptionally helpful, kind, and professional. If I could give more than 5 stars I would!! Flemington BMW are exceptionally helpful, kind, and professional. If I could give more than 5 stars I would!! More

Report | Print

I had a great experience and the technician was honest and thorough in the work performed on my vehicle. Laura was great in making sure my needs were met timely and efficiently. and thorough in the work performed on my vehicle. Laura was great in making sure my needs were met timely and efficiently. More

Report | Print

This is one of the best dealerships that I have worked with over the last 20+ years and I can say that I have a superb experience every time I have my X5 serviced. I also purchased it there 2 years ago an with over the last 20+ years and I can say that I have a superb experience every time I have my X5 serviced. I also purchased it there 2 years ago and that experience was great as well. Lastly, Laura V. Is my service manager and she has been instrumental in getting this quality service! More

Report | Print

Brought my car in for a recall and Laura was excellent. No wait time at all! Excellent customer service at this dealership! Laura was very friendly and professional! No wait time at all! Excellent customer service at this dealership! Laura was very friendly and professional! More

Report | Print

It was great to take my car in, the best thing is that they have loaners available in the last minute as well! One of the best bmw service centers they have loaners available in the last minute as well! One of the best bmw service centers More

Report | Print

I had my car serviced at Flemington BMW and had a great experience. Laura Varga and her team explained the work that needed to be done, provided a loaner and kept me in the loop during the process. It’s a experience. Laura Varga and her team explained the work that needed to be done, provided a loaner and kept me in the loop during the process. It’s a pleasure dealing with Laura and Flemington BMW. They are consistently excellent. More

Report | Print

Amazing service and will go back again without any hesitation. Kudos to Laura and team. hesitation. Kudos to Laura and team. More

Report | Print

The dealership & Laura Varga were attentive to my needs. Laura is customer oriented & strives to work through any issues. Laura is customer oriented & strives to work through any issues. More

Report | Print