Deana Hicks
Deana Hicks at Spitzer Toyota Monroeville

Deana Hicks

Service Advisor

Spitzer Toyota Monroeville

4710 William Penn Highway
Monroeville, PA 15146

4.9
173 Reviews
4.9

173 Reviews

Write a Review

173 Reviews of Deana Hicks

October 03, 2025

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Employee Rating

The work on my car was very well done and quickly. Plus it was a surprise to get a video of the work done on it. More

by JOHNWSMITH1937
Workmanship
Service Time
Recommend Dealer
Yes
Oct 03, 2025

Spitzer Toyota Monroeville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 03, 2025

Dealership Rating
Employee Rating

They have always been respectful and reasonably priced. I would recommend this service team for maintenance and repairs More

by POPECHIMNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Thomas, Lacie Suprano

Oct 03, 2025

Spitzer Toyota Monroeville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 02, 2025

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Good communication throughout process. Easy drop off and pick up. Having your own service advisor is an easy way to keep all those things streamlined. Deana was awesome. More

by Jrabick191
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

October 02, 2025

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Spitzer service center is great and take good care of their customers. Deana was great. I just think their pricing for an oil change pushes you to go elsewhere. More

by RONB7
Service Price Transparency
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Recommend Dealer
Yes

October 01, 2025

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Everyone was very courteous and helpful. Kept me informed before doing the work,.they even washed my car when done. More

by dioncostello
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

September 20, 2025

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Excellent customer service at service center Deena hicks is a good service representative Always makes customer service is satisfied More

by pszk113
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: James Thomas

Sep 23, 2025

Spitzer Toyota Monroeville responded

That’s fantastic to hear! 🎉 Deena’s dedication to customer satisfaction really shines, and we’re so glad she makes every service visit a great one.

September 15, 2025

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Employee Rating

Everyone was very friendly and helpful in the service department. Deana Hicks went above and beyond in making me feel like my every need was considered important. I appreciate talking with Deana, she w More

by robin0326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Barone

Sep 16, 2025

Spitzer Toyota Monroeville responded

Deana will be thrilled to have received your review on her attentive and friendly nature. We are glad to have your review about Deana going above and beyond your expectations, and that you are satisfied with our helpful service department. Please visit us anytime you need automotive care, Robin.

September 13, 2025

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The Sales people were kind, respectful and patient. The dealership has a clean friendly atmosphere. More

by platt1310
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 16, 2025

Spitzer Toyota Monroeville responded

Your review for our kind and patient staff is much appreciated! We hope you feel welcome to visit us in our clean friendly atmosphere, anytime we might be of service to you.

September 09, 2025

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Employee Rating

Mr Charles Carter has taken care of my car service several times when I have come to Spitzer for car service. He has always been helpful and explained what was being done to my car and how to keep it More

by jcelaschi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: charles carter

Sep 10, 2025

Spitzer Toyota Monroeville responded

You have our appreciation for trusting us with your vehicle's services and for leaving Charles your positive rating! Rest assured knowing we will continue to do our best to maintain your vehicle in the best running condition so that you can have the security of driving on the road.

September 06, 2025

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Employee Rating

I always have a good experience when my car is serviced at Spitzer Toyota. Deana Hicks and James Thomas are always great at checking me in and keeping me up-to-date on my car. Justin Costello in the porch More

by Jb138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Costello , James Thomas

Sep 08, 2025

Spitzer Toyota Monroeville responded

Thank you for your wonderful review! Offering thorough and efficient service is so important to us, and we are glad that Deana and James consistently provide you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

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