David Urquilla Cortez

I'm satisfy with my most recent major service at this dealership. They provide me a rental car immediately on day 1, and kept me informed through out the nearly 2 months repair. dealership. They provide me a rental car immediately on day 1, and kept me informed through out the nearly 2 months repair. More

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Worked hard tofu d us the best deal for us. Very responsive to our needs. Very responsive to our needs. More

by curtisjw Verified Customer Verified Customer

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I'm really happy for the service of the the service advisor Jesse and for all the technicians and the porter Mr Ron advisor Jesse and for all the technicians and the porter Mr Ron More

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Tamara & Robert appreciate David though in the beginning our sale was very complicated and stressful. But David swoop in like the superhero salesman he is and helped us tremendously in purchasing our Kia So our sale was very complicated and stressful. But David swoop in like the superhero salesman he is and helped us tremendously in purchasing our Kia Sorento we appreciate you and thank you for all that you do!!! More

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I'm so happy with the service of the advisor Jesse and all the team of technichians and the porter Mr Ron all the team of technichians and the porter Mr Ron More

by lcpiscinas Verified Customer Verified Customer

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**Subject: Request for Support and Clarification Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that Regarding Incorrect Diagnosis – Kia Sedona 2019** Dear Kia Service Team, I own a 2019 Kia Sedona and would like to report an ongoing issue that I’ve been facing, hoping to receive support or a viable solution from the dealership. Some time ago, I noticed a failure in the vehicle’s transmission, especially when shifting from first gear. I took the car to my trusted mechanic, who suspected a transmission issue but couldn't confirm it definitively since the vehicle was still moving, though with difficulty. I then consulted two other mechanics, who gave me similar feedback. In search of a more technical opinion, I brought the vehicle to a competing dealership for a diagnostic. They reported a failure in three sensors and quoted a repair cost of around $5,000—without guaranteeing that the issue would be resolved. Considering the high cost and the uncertainty, I returned to my mechanics, who informed me that their diagnostic tools showed no fault with the sensors. With my car sitting idle for over four months, unable to work and support my family, I went back to the Kia dealership to request a transmission replacement. However, I was advised by the service supervisors that replacing the transmission would not solve the problem and that the real issue was with the sensors. Trusting Kia’s diagnosis, I purchased the sensors directly from the dealership and had my mechanic install them. Unfortunately, this did not fix the issue. It is now clear that the problem is indeed with the transmission, just as initially suspected. This situation has placed me in a very difficult financial position: I spent a significant amount on sensors based on an incorrect diagnosis and now do not have the means to afford the necessary transmission replacement. Given this, I kindly ask the dealership to review my case and consider offering support—whether through a discount on the transmission replacement, a flexible payment plan, or a more thorough technical analysis that could lead to a definitive solution. I am open to dialogue and truly hope we can find a fair and reasonable resolution. Thank you for your attention, and I look forward to your response. Sincerely, Diana Silveira 6502018832 Vin number KNDMB5C19K6533767 --- Se quiser, posso formatar esse texto como um e-mail com assunto e assinatura padrão. Deseja isso também? More

by jeferson carvalho Verified Customer Verified Customer

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Mo is hands down the best—knowledgeable, patient, and truly easy to work with. This is the third car I’ve bought from him, and every time he’s gone above and beyond without any pressure or games. I’ll be truly easy to work with. This is the third car I’ve bought from him, and every time he’s gone above and beyond without any pressure or games. I’ll be back again this summer to get cars for my daughters, and I wouldn’t trust anyone else but Mo and the Greenway Kia West team. More

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