David Keller | Page 6

Great service staff. My daughter's car needed to be towed into Palmer Dodge where she was given an Uber ride to work. Kim has always taken good care of our family. My daughter's car needed to be towed into Palmer Dodge where she was given an Uber ride to work. Kim has always taken good care of our family. More

by dmerkel Verified Customer Verified Customer

Report | Print

Great job, fast and efficient. Just what I'm looking for. The service department is great Just what I'm looking for. The service department is great More

by dhoward7 Verified Customer Verified Customer

Report | Print

Great attitude, Fast check in, quality service with good communication. Overall good experience as usual. communication. Overall good experience as usual. More

by rdccporter Verified Customer Verified Customer

Report | Print

The advisor team is really good, Hiram always goes above and beyond making sure my truck is in pristine condition. The Palmer Dealership isn't the greatest. They barely ever have loaner vehicles and a sim and beyond making sure my truck is in pristine condition. The Palmer Dealership isn't the greatest. They barely ever have loaner vehicles and a simple service can cost you 4hrs wait time. The Service Manager....Not the greatest. He's never polite and I always feel as if we are not welcomed there for service. He's never in a good mood and anytime you ask a question he gets upset. He told me I'd have to wait 4hrs one day for wiper blades. I looked at him and said "The two minutes you've spent fussing at me you could've already installed the wiper blades yourself". He got upset and told me they weren't hard at all to install. For the money I spent on them, he should gladly replace them. I was a service manager for a GM dealership, we all knew how to install wiper blades. That was never a service we'd make our customers wait for. More

by dinodiaz8 Verified Customer Verified Customer

Report | Print

Rich and the team took great care of me during my recent service visit. It was a seamless, easy process. Thank you! service visit. It was a seamless, easy process. Thank you! More

by ccampbell2215 Verified Customer Verified Customer

Report | Print

The NIGHTMARE began (2) WEEKS after I purchased my "certified" used Jeep. It rained and the roof leaked on the side (as I sat in it). The onboard computer failed and did not respond to the key fab, c "certified" used Jeep. It rained and the roof leaked on the side (as I sat in it). The onboard computer failed and did not respond to the key fab, causing a constant loud alarm to sound. The Jeep would not start and had to be towed (50+) miles. The alternate battery malfunctioned and had to be replaced. This symphony of errors caused anger, anxiety, loss of multiple days work and precious time. NEED I SAY MORE ? The Good News: They replaced the alternate battery and completed the repairs ...(thank God I purchased the warranty beforehand). We will see what happens. More

by msgeehere Verified Customer Verified Customer

Report | Print

Fantastic service as always. I really appreciate how thorough Kim is and most of all, how I am kept informed I really appreciate how thorough Kim is and most of all, how I am kept informed More

by bdgresham510 Verified Customer Verified Customer

Report | Print

Palmer Dodge Service Department provides exceptional vehicle servicing, repairs and customer service everytime. Service Department Advisor Louis demonstrates his industry knowledge, professional approa vehicle servicing, repairs and customer service everytime. Service Department Advisor Louis demonstrates his industry knowledge, professional approach and impeccable customer service every time. I have trusted Palmer Dodge Service Department with all my service and repair needs for more than a decade. This is a team of true automotive professionals. More

by csantasairo Verified Customer Verified Customer

Report | Print

I purchased a used 2018 Jeep from Palmer. I purchased the full warranty package. The Jeeps top was ducked taped on to the body. I didn't noticed until i let the top down for the first time th I purchased the full warranty package. The Jeeps top was ducked taped on to the body. I didn't noticed until i let the top down for the first time that top damage was concealed by using duck tape. They then accused me of not knowing how o re move the top. I can give pics of the old duck tape. Also, they said they would replace one of the windows for discount and it was backorder. I never heard from them again. It's been 2 months. I guess I need to report to the BBB or at least warn others on social media. More

by RTURNER35 Verified Customer Verified Customer

Report | Print

I paid over 5000 to get everything fixed while I was out of town and I made noise removed that was in the engine. They took the whole engine apart and said I need a new radio. The aux cable still won’t don’ of town and I made noise removed that was in the engine. They took the whole engine apart and said I need a new radio. The aux cable still won’t don’t work. The noise is still there and every time I take it they say it is fixed, but it clearly is not. I don’t recommend this shop at all. I’m 5K in at the shop is the only reason I keep going back More

by jefftecoz Verified Customer Verified Customer

Report | Print