David Keller | Page 47

Has taken care of my 2014 Jeep Grand Cherokee SRT for years. They are reliable. years. They are reliable. More

by mcdawgster Verified Customer Verified Customer

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I had my truck serviced at Palmer Dodge about one month ago. I was advised I needed new tires, their prices were competitive so we proceeded with purchasing them at Palmer. When I went to pick up my truck, ago. I was advised I needed new tires, their prices were competitive so we proceeded with purchasing them at Palmer. When I went to pick up my truck, I noticed two unexpected charges including a $46 credit card usage fee and a $25 fee for disposal of my old tires. I was never informed of these fees. I have spoken to the Service rep and to the Service manager numerous times via phone and texts. I was told “we will make this right and mail you a check for reimbursement of these charges “ but it’s been a month and I have not received anything but lip service! More

by mikedavidsonx5 Verified Customer Verified Customer

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Easy online scheduling of appointments. They took our vehicle promptly and gave us an accurate estimate and completion date was as promised. Luis, our service advisor, is very knowledgeable They took our vehicle promptly and gave us an accurate estimate and completion date was as promised. Luis, our service advisor, is very knowledgeable and respectful and kept us informed on the vehicles progress. More

by Anita Hand Verified Customer Verified Customer

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I have been patronizing Palmer Dodge over the years with 6 different vehicles and was always satisfied. I have taken my truck there 4 or more times for the same issue and not only is it not fixed but now th 6 different vehicles and was always satisfied. I have taken my truck there 4 or more times for the same issue and not only is it not fixed but now the service department, the service mgr nor the general mgr will return my call. I will not use PALMER DODGE anymore. Lies, lies, lies!!! More

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Because of geographic proximity, I have been bringing my vehicles to Palmer for service for several years. They are hit or miss on satisfaction. My last repair experience was marginal. After waiting over a vehicles to Palmer for service for several years. They are hit or miss on satisfaction. My last repair experience was marginal. After waiting over a week for parts to come in, I had to call them to check on their status. I was then told I had to wait two weeks as the only guy who could do the work would be on vacation. Ultimately, the work the do is satisfactory. I believe the dealership management , not the staff, needs to wake up and get more involved in improving the customer service and satisfaction issues. More

by dbisc Verified Customer Verified Customer

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Thank you for the great service to my vehicle. I will be back in the future. I will be back in the future. More

by tldelk00 Verified Customer Verified Customer

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The service was fast, easy and well done. Everyone was helpful and professional. Would recommend service center. Everyone was helpful and professional. Would recommend service center. More

by wmik Verified Customer Verified Customer

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Awesome, helpful, honest. Very accommodating in an urgent need. Every experience with this dealership has been amazing Very accommodating in an urgent need. Every experience with this dealership has been amazing More

by leech_carol Verified Customer Verified Customer

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Luis was great very responsive - actually proactive in chasing me down to make sure I got the vehicle in the shop and fixed it quickly chasing me down to make sure I got the vehicle in the shop and fixed it quickly More

by ROB@STONEWALKCO.COM Verified Customer Verified Customer

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Great service on my daughter's Grand Cherokee. She's had no issues to date and I'm pleased with the results + dealer service. She's had no issues to date and I'm pleased with the results + dealer service. More

by ramse45 Verified Customer Verified Customer

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