Luis was great very responsive - actually proactive in
chasing me down to make sure I got the vehicle in the shop and fixed it quickly
chasing me down to make sure I got the vehicle in the shop and fixed it quickly
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by ROB@STONEWALKCO.COM
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Luis
Jan 04, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Rob, thank you for your positive feedback! We're glad Luis provided excellent service and went above and beyond to ensure your vehicle was taken care of promptly. We appreciate your support and hope to assist you again in the future.
Great service on my daughter's Grand Cherokee.
She's had no issues to date and I'm pleased with the results + dealer service.
She's had no issues to date and I'm pleased with the results + dealer service.
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by ramse45
Verified Customer
Verified Customer
Service Price Transparency
Jan 04, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Thank you for your positive review! We're glad to hear that your daughter's Grand Cherokee is running smoothly!
My light for tires been on since I left.
I’ve been communicating through text and I have not received any response. I’m not happy at all.
I’ve been communicating through text and I have not received any response. I’m not happy at all.
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by Andre Belue
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
We're so sorry for any delays in communication regarding your service. Please don't hesitate to reach out to us via email or phone so we can help! Sincerely, David Keller, Service Manager, service@palmerdcj.com
This is the best service department I’ve ever had work on
my vehicle. They communicated well and fixed my issue quickly. There isn’t another dealership that comes close to Palmer Dodge. I highly recommend th
my vehicle. They communicated well and fixed my issue quickly. There isn’t another dealership that comes close to Palmer Dodge. I highly recommend them.
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by bob@rstwarren.com
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Luis
Jan 03, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
We really appreciate your kind feedback about our service department! We hope to work with you again next time!
Consistently poor service and outcomes.
Aesthetically no comparison to other DCJR dealerships. Treated unfairly and implied that I was being dishonest or lying. Never to return
Aesthetically no comparison to other DCJR dealerships. Treated unfairly and implied that I was being dishonest or lying. Never to return
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by patrick.lovelace
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Hiram
Jan 04, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
We are so sorry to hear that your experience here was anything less than positive. We want to provide great service to all of our customers, and we sincerely hope to work with you again in the future. If you have a moment, please reach out to us. Sincerely, David Keller, Service Manager, service@palmerdcj.com
Was able to get in the same day and issue was handled in
a timely manner
a timely manner
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by stevendavenport10
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Steven, thank you for your positive feedback! We're glad we could assist you promptly and efficiently. If you have any further questions, please don't hesitate to reach out!
Sarah did an excellent job of keeping me informed and
updated about my repairs Waiting on parts for recall work
updated about my repairs Waiting on parts for recall work
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by chapgl
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Sarah service advisor
Jan 03, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
We're glad to hear that Sarah provided you with excellent communication during your repair process. We appreciate your patience while waiting for the parts needed for the recall work. If you have any further questions or concerns, please feel free to reach out.
We were very satisfied with our recent service visit at
Palmer Dodge CJR!
Everyone we came in contact with was exceptional; specifically David Keller and Kimberly. Very friendly and knowledgeable as well
Palmer Dodge CJR!
Everyone we came in contact with was exceptional; specifically David Keller and Kimberly. Very friendly and knowledgeable as well as the mechanics who performed the actual service. Couldn’t be happier with our experience at Palmer Dodge CJR!
Sharon James
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by sharjames
Verified Customer
Verified Customer
Service Price Transparency
Jan 03, 2024 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Sharon, thanks so much for your 5-star review! We're thrilled to hear that you had an exceptional experience here!
They changed my oil and actually put oil back in it !
!!! A lot of other customers didn’t have that same experience lol .
!!! A lot of other customers didn’t have that same experience lol .
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by Stephen
Verified Customer
Verified Customer
Service Price Transparency
Dec 29, 2023 -
Palmer Dodge Chrysler Jeep Ram responded
Hi Stephen! Thank you so much for taking the time to share your experience. We're thrilled to hear that our team took great care of your oil change!
Work was initially done to clear an error code.
I spent nearly $2000 for the service. A couple of weeks later, the same code returned. I took the vehicle back to the dealership to have the issue c
I spent nearly $2000 for the service. A couple of weeks later, the same code returned. I took the vehicle back to the dealership to have the issue corrected. I was told it was a separate issue but with the same code. The cost was another $700. About a month later, the vehicle started experiencing similar symptoms although no error code has appeared yet. If it does, I would expect to take the vehicle back to the dealership but fear that I will be charged even more money and the issue not be fixed. I don’t believe that my issue has been addressed properly and I may be reluctant to take my vehicle back to your service center again.
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by cyclist9
Verified Customer
Verified Customer
Service Price Transparency
Dec 28, 2023 -
Palmer Dodge Chrysler Jeep Ram responded
We apologize for the inconvenience you've experienced in trying to get your vehicle repaired. We understand your frustration, and we want to do everything we can to properly address the issue. When you have a moment, please reach out to us directly. Sincerely, David Keller, Service Manager, service@palmerdcj.com
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