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David Keller
David Keller at Palmer Dodge Chrysler Jeep Ram

David Keller | Page 42

Service Manager

Palmer Dodge Chrysler Jeep Ram

11460 Alpharetta Hwy
Roswell, GA 30076

4.6
2,209 Reviews
4.6

2,209 Reviews

Write a Review

2209 Reviews of David Keller

March 13, 2024

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Employee Rating

Sarah in service kept me informed and updated and work diligently to give great customer service More

by chapgl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarah in service

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Mar 14, 2024

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to recognize Sarah's exceptional customer service! We are thrilled to hear that she provided you with informative and diligent assistance. We appreciate your feedback and look forward to serving you again in the future.

March 13, 2024

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Employee Rating

Easy to check in. My truck ready earlier than expected. No issues other than 60k maintenance. Cheers! More

by robert.mcewin
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 14, 2024

Palmer Dodge Chrysler Jeep Ram responded

Hi Robert, thank you for sharing your positive experience with us! We're delighted to hear that your truck was ready ahead of schedule and that the check-in process was easy. We appreciate your feedback and look forward to serving you again in the future. Cheers to you as well!

March 09, 2024

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Good customer service. Offered Uber without being asked. 100 mile service & transition, 4x4 service. Will return for future service. More

by David
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Yes
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Mar 11, 2024

Palmer Dodge Chrysler Jeep Ram responded

Hi David! Thank you for sharing your positive experience with us. We are thrilled to hear that you enjoyed our customer service and the extra mile we went by offering Uber. We look forward to serving you again in the future for all your service needs.

March 04, 2024

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Even with an appointment, a simple oil change took two hours. This isn't the first bad experience we've had at this facility. It's certainly changed out future plans to lease another Jeep. Our time is far More

by afbonkosky
Service Time
Service Communication
Recommend Dealer
No
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Mar 06, 2024

Palmer Dodge Chrysler Jeep Ram responded

We're so sorry for any delays during your visit. We do our best to address our customers' service appointments in the order they arrive, and we truly appreciate your patience. We will use your feedback to provide more accurate wait time estimates in the future. Sincerely, David Keller, Service Manager, service@palmerdcj.com

March 04, 2024

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Everything was explained well and the service was good and performed in the time frame indicated. More

by gchildre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lilly

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Mar 05, 2024

Palmer Dodge Chrysler Jeep Ram responded

Thank you for your kind words and for taking the time to leave us a 5-star review. We're thrilled to hear that everything was explained well and that you were pleased with the service and the timely completion. We appreciate your feedback!

March 01, 2024

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Everything is great except being harassed about taking this survey at the end. You can at least offer an incentive even if it’s only 5%. But you guys are still cool. In my book -Isaac More

by iharper1378
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Recommend Dealer
Yes
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Mar 04, 2024

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the feedback, Isaac! We appreciate your kind words about our service. I apologize for any inconvenience caused by the survey request. Your suggestion of offering an incentive is noted and will be taken into consideration for future improvements. We're glad to have you as a valued customer!

February 29, 2024

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Employee Rating

The service manager, David Keller, and the service writer. Kim are amazing! I love working with them when I go there, they always get me taken care of properly. More

by classic_ashley
Recommend Dealer
Yes

Other Employees Tagged: Jody Cruce, Ryan Hooper , Kim

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Mar 01, 2024

Palmer Dodge Chrysler Jeep Ram responded

Ashley, thank you for sharing your positive experience with David and Kim! We are thrilled to hear that they provided excellent service during your visit. We appreciate your feedback and look forward to welcoming you back in the future.

February 29, 2024

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Job well done in a timely manner staff was helpful and friendly sitting area was clean More

by latinawilliams89
Recommend Dealer
Yes
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Mar 01, 2024

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive review! We strive to provide excellent service and a welcoming environment for our customers. We're thrilled to hear that your experience met your expectations. We look forward to serving you again in the future!

February 28, 2024

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Hiram in service is great to work with. Very persoable and knowledgable. The service was great. More

by PMM1811
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Hiram

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Feb 29, 2024

Palmer Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with Hiram in service. We're thrilled to hear that he provided great service and was personable and knowledgeable. We appreciate your feedback and hope to see you again soon!

February 26, 2024

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Employee Rating

Rich provides excellent service! He was professional and kept me informed throughout the repair process. More

by mbeckwh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2024

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the glowing review! We're thrilled to hear that Rich provided you with excellent service and kept you informed every step of the way. We truly appreciate your feedback and hope to have the opportunity to assist you again in the future.

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