David Keller | Page 215

Oil Change on my FORTEC Custom Jeep Excellent service department. Top tear. They showed full appreciation for my awesome FORTEC Custom Jeep. They also complimented me on my choice of aft Excellent service department. Top tear. They showed full appreciation for my awesome FORTEC Custom Jeep. They also complimented me on my choice of aftershave ... its the little things... Great attention to detail. I highly recommend this place for all your Jeep services! More

by andreas.ulber Verified Customer Verified Customer

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We went in for an oil change and to fix the “Death Wobble.” The staff at Palmer Dodge was professional and courteous. We had an expectation that it would take hours to fix the wobble issue, but they g Wobble.” The staff at Palmer Dodge was professional and courteous. We had an expectation that it would take hours to fix the wobble issue, but they got right on it and had us out in 90 minutes. We love taking our vehicles to Palmer Dodge for service! More

by Doc Grizzle Verified Customer Verified Customer

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transmission repair ROBERTO, TOOK VERY GOOD CARE OF THE REPAIR OF MY 2016 CHRYSLER TOWN & COUNTRY, I WOULD RECOMMEND THIS DEALER SHIP TO ALL MY FRIENDS & RELIATIVES. ROBERTO, TOOK VERY GOOD CARE OF THE REPAIR OF MY 2016 CHRYSLER TOWN & COUNTRY, I WOULD RECOMMEND THIS DEALER SHIP TO ALL MY FRIENDS & RELIATIVES. More

by rnoll888 Verified Customer Verified Customer

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Jeep brought in for recall work, and a TSB. All work was completed quickly and thoroughly. Service rep did a great job getting work completed and getting me on my way. completed quickly and thoroughly. Service rep did a great job getting work completed and getting me on my way. More

by widgetflyer Verified Customer Verified Customer

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Everybody in the service department is awesome every time I go in for a periodic schedule maintenance they always take care of me and let me know if anything needs to be done. Always impressed with the crew I go in for a periodic schedule maintenance they always take care of me and let me know if anything needs to be done. Always impressed with the crew More

by jayxan1 Verified Customer Verified Customer

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SERVICE MAKES THE DIFFERENCE WHEN I BUY MY NEXT CAR! The previous owner had put in after-market lighting that was causing my lights to go out without warning. Palmer found the problem and removed the af The previous owner had put in after-market lighting that was causing my lights to go out without warning. Palmer found the problem and removed the after-market crap and replaced it with factory standard lights. The lights went out again, and they found the problem and fixed it the second time. Since they were not familiar with the after-market crap I was willing to pay for the extra work they did. Put your credit card away Mr. Cape, they said to me. That is exceptional service. And they gave me a car to drive while they did it. I'll never buy a car anywhere else. More

by jacapejr Verified Customer Verified Customer

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Service department was helpful and quick. I appreciate Murray checking on a couple things outside the general service. My first visit here so had some trouble making appt online. Murray checking on a couple things outside the general service. My first visit here so had some trouble making appt online. More

by curtisc28 Verified Customer Verified Customer

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Extremely fast. Brought JLU into Palmer for oil change. Extremely courteous with immediate attention by the Service Coordinator. Work was completed under 1 hour as promised Extremely courteous with immediate attention by the Service Coordinator. Work was completed under 1 hour as promised More

by steven.silva Verified Customer Verified Customer

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Urgent reply required I am very displeased with the service I received from your employees in Your Service Department. Last weekend, on Friday January 3, my car, Renegade I am very displeased with the service I received from your employees in Your Service Department. Last weekend, on Friday January 3, my car, Renegade Latitude suddenly stop running in a highway and would not restart until 10-15 minutes later. Luckily we were driving next to the shoulder lane, otherwise a horrible accident would have occurred at 70 miles per hour. I was able to return to my house with difficulty, very very slow, and the dashboard i started to indicate that engine needed urgent service as the oil pressure was low. After contacting Ed Voyles, the dealer where I purchased the car, they indicated I should contact Chrysler and gave me their phone number so the car could get towed to the nearest Jeep dealership. When the car arrived to your shop a few hours later, Mr. Murray Baraw, a Service Adviser at Palmer, asked me what was wrong with the car, and after explaining he asked when had we done the last engine oil change, to what I responded that it was done last October 2019. He said that because it was a New Year weekend, my car would not be seen until the following Monday because they were short of staff and full of work. He said they needed to conduct a thorough inspection to diagnose the problem and he would call when this was done. The next day, on Saturday January 4, I received an email from PalmerService indicating they had performed a maintenance oil change and the car was ready to be picked up. The person who received our payment for the oil change refused to write on the receipt the reason that prompted the car towing to your business, and only instructed to return once the car reached a mileage of one additional thousand miles on it. He explained that the engine may be burning more oil that required and that they need to measure oil expenditure as part of the diagnosis. Then I called back Mr. Murray Baraw to request a letter from your Service Department, explaining in writing the reason that prompted my car to be towed to your shop. He promised that he would email the letter but I have not received it yet. I have been advised by a Lemon Law attorney that I should have this in writing because the car is about to reach 30 K miles in it, and since this is an obvious safety hazard, that The staff in your shop should have documented this case very well and clearly. I beg you to please look into this and help me to get this in writing. Kind regards, yael Fisher More

by Yael Fisher Verified Customer Verified Customer

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Excellent service as always. I have only, and will only go to Palmer Dodge for my service needs. They are fast, professional and always do a fantastic job. as always. I have only, and will only go to Palmer Dodge for my service needs. They are fast, professional and always do a fantastic job. More

by lindsay.gueren Verified Customer Verified Customer

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