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David Keller
David Keller | Page 214
Service Manager
Palmer Dodge Chrysler Jeep Ram
11460 Alpharetta Hwy
Roswell, GA 30076
2,238 Reviews
2,238 Reviews
Write a Review2238 Reviews of David Keller
Verified Customer
February 12, 2020
They did a great job fixing a recall fast. They noticed a recall that just came up and fixed it and fixed the part for towing on my new truck. recall that just came up and fixed it and fixed the part for towing on my new truck. More
by cameronfad
Other Employees Tagged: Ryan Hooper , Erol Alkas
February 08, 2020
Wish there was a closer competitor. Brought car in the night before 8:15am service app’t. The did not start the next day until 3:00pm, so when they decided what needed to be done, the work could not be co night before 8:15am service app’t. The did not start the next day until 3:00pm, so when they decided what needed to be done, the work could not be completed the same day. More
by gfreeman1
February 08, 2020
I used the Express Service and it was awesome. I expected a much longer wait than I had, and they touched base with me several times to let me know how things were going. Roberto was terrific. a much longer wait than I had, and they touched base with me several times to let me know how things were going. Roberto was terrific. More
by jacapejr
Other Employees Tagged: Roberto in service.
February 07, 2020
After 2 rear differential rebuilds problem is worse than originally dropped I was told it was a complete rebuild by the service dept but by the parts list on receipt the carrier assy was not replaced I par originally dropped I was told it was a complete rebuild by the service dept but by the parts list on receipt the carrier assy was not replaced I participated in repair by paying a certain portion and was told I had a 2 year unlimited mileage warrant on rebuild I set and made an appt with district warranty guy who rode with me and pretty much told me he didn’t see any problems and would have to find another 2014 ram 3500 with 50k miles on it to compare. The tech who did both rebuilds and shop foreman rode with me separately and hear the clunking in and out of throttle I feel that will be next to impossible to find another vehicle to compare and by the videos I have dated and time stamped it’s clearly not right where may I submit those. in March the truck needs to be at shows with my family I need to get this fixed immediately since I have been to the dealership 4 times with 2 rebuilds they mentioned they don’t know what the problem is and I would request a new whole axle. Please contact me as I have reached out to Palmer dodge with no replies More
by jcornelison12345
Other Employees Tagged: Roberto service writer has been helpful and David with ram approved warranty repair with my participation in money
February 07, 2020
Awesome Service! We own a Jeep which had a recall for an issue. I took my letter to the Service Manager who hadn't been aware of the recall as yet. However, after ass We own a Jeep which had a recall for an issue. I took my letter to the Service Manager who hadn't been aware of the recall as yet. However, after assuring me the issue would be handled, the part was ordered and installed and IT COULDN'T LOOK BETTER. We are very grateful that Jeep stood behind their product, and for the over-and-above service we received from Palmer Dodge! More
by Very pleased customer!
February 07, 2020
Ppor communication I chose Palmer Dodge to handle a problem with my wife's van. We made an appointment and I was on time for that appointment. I took advantage of your I chose Palmer Dodge to handle a problem with my wife's van. We made an appointment and I was on time for that appointment. I took advantage of your driver to drop me off at work, about 3 miles away. Your courtesy driver was the highlight of my service. She did great! I had to follow-up on the status of my car the afternoon of the day I dropped it off. (I dropped off at 7:30, called at 2 PM.) I was told that 5 technicians called in sick and they hadn't even looked at my van. "Let me talk to the service bay and I'll get back to you." Two hours later I called again because the driving service supposedly ended at 4. I was then informed that my van would not be seen that day. Summary - I was provided a car for the day, thank you, and the car was repaired the next day. However, as I drove it home, the Stop/Start was still not working. I called back and was told it would take 24 hours to reset. So...my rating is because your communication, across the board, was awful. Don't worry...I won't be back. More
by lisacordell
Other Employees Tagged: I don't think I know David...and can't recall who all I spoke to in service. You look it up!
February 06, 2020
Unnecessary work I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, I came in for an oil change. That's all. But Hiram, the advisor, said it would be 90 minutes for an oil change (which is absurd) and that my vehicle, a 2013 Dodge Durango, needed new plugs at 86,000 miles (which would take just about 2 1//2 hours). This was either a lie or he was mistaken. According to the maintenance schedule, which I reviewed after I got home and became suspicious, is at 48,000 and 96,000 miles. But further, I found paperwork indicating that I had new plugs installed when I brought the vehicle in for service at 78,000 miles, when Hiram was also my service advisor. So I did not need new plugs just 8,000 miles later. I called his manager, David Keller, who was very nice and gave me a refund for the plug work, but I am still not happy. Dealer service departments have a reputation for trying to add on unnecessary work, and Hiram confirmed that. I will most likely not return to the dealership for future service. I don't trust them any more. More
by jkawiley
January 30, 2020
I own two Jeeps from this dealership - a 14 Grand Cherokee and a 17 Cherokee. From our salesman - Tony White, to Hiram who handles and tracks service issues they are very professional and very frien Cherokee and a 17 Cherokee. From our salesman - Tony White, to Hiram who handles and tracks service issues they are very professional and very friendly. More
by john.velten
Other Employees Tagged: Tony White
January 29, 2020
Jeep Owners should only go to Palmer for service! On more than one occasion this team has been the best. I won't take my Sahara anywhere else. Latest...had a recall that I had been procrastinating on On more than one occasion this team has been the best. I won't take my Sahara anywhere else. Latest...had a recall that I had been procrastinating on getting taken care of. Called in the am and they said just bring it by. In at 1:30 and out by 2:15! Awesome. Thanks to the Palmer service team! More
by markmccagg0
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