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David Keller
David Keller | Page 213
Service Manager
Palmer Dodge Chrysler Jeep Ram
11460 Alpharetta Hwy
Roswell, GA 30076
2,211 Reviews
2,211 Reviews
Write a Review2211 Reviews of David Keller
January 10, 2020
Extremely fast. Brought JLU into Palmer for oil change. Extremely courteous with immediate attention by the Service Coordinator. Work was completed under 1 hour as promised Extremely courteous with immediate attention by the Service Coordinator. Work was completed under 1 hour as promised More
by steven.silva
Verified Customer
January 09, 2020
Urgent reply required I am very displeased with the service I received from your employees in Your Service Department. Last weekend, on Friday January 3, my car, Renegade I am very displeased with the service I received from your employees in Your Service Department. Last weekend, on Friday January 3, my car, Renegade Latitude suddenly stop running in a highway and would not restart until 10-15 minutes later. Luckily we were driving next to the shoulder lane, otherwise a horrible accident would have occurred at 70 miles per hour. I was able to return to my house with difficulty, very very slow, and the dashboard i started to indicate that engine needed urgent service as the oil pressure was low. After contacting Ed Voyles, the dealer where I purchased the car, they indicated I should contact Chrysler and gave me their phone number so the car could get towed to the nearest Jeep dealership. When the car arrived to your shop a few hours later, Mr. Murray Baraw, a Service Adviser at Palmer, asked me what was wrong with the car, and after explaining he asked when had we done the last engine oil change, to what I responded that it was done last October 2019. He said that because it was a New Year weekend, my car would not be seen until the following Monday because they were short of staff and full of work. He said they needed to conduct a thorough inspection to diagnose the problem and he would call when this was done. The next day, on Saturday January 4, I received an email from PalmerService indicating they had performed a maintenance oil change and the car was ready to be picked up. The person who received our payment for the oil change refused to write on the receipt the reason that prompted the car towing to your business, and only instructed to return once the car reached a mileage of one additional thousand miles on it. He explained that the engine may be burning more oil that required and that they need to measure oil expenditure as part of the diagnosis. Then I called back Mr. Murray Baraw to request a letter from your Service Department, explaining in writing the reason that prompted my car to be towed to your shop. He promised that he would email the letter but I have not received it yet. I have been advised by a Lemon Law attorney that I should have this in writing because the car is about to reach 30 K miles in it, and since this is an obvious safety hazard, that The staff in your shop should have documented this case very well and clearly. I beg you to please look into this and help me to get this in writing. Kind regards, yael Fisher More
by Yael Fisher
Other Employees Tagged: Murray Baraw (or Baron), Winston Anderson
January 08, 2020
Excellent service as always. I have only, and will only go to Palmer Dodge for my service needs. They are fast, professional and always do a fantastic job. as always. I have only, and will only go to Palmer Dodge for my service needs. They are fast, professional and always do a fantastic job. More
by lindsay.gueren
January 07, 2020
Good experience I moved from El Paso, TX and looking for service for my jeep renegade, and I found this center. Feel good with the service and attention. I moved from El Paso, TX and looking for service for my jeep renegade, and I found this center. Feel good with the service and attention. More
by Ricardo Guerrero
December 27, 2019
Professional. All good. Fixed problem that was a repeat issue coffee in waiting room just ok. Not great. Service department advisors were all alike none had any hai All good. Fixed problem that was a repeat issue coffee in waiting room just ok. Not great. Service department advisors were all alike none had any hair. More
by jgray13
Other Employees Tagged: Ryan Hooper , Dustin Perry, DJ Wilks
December 23, 2019
Generally good Receiving service area layout is a pain to maneuver when busy. Will shop around for prices next time, although I received a nice discount on service Receiving service area layout is a pain to maneuver when busy. Will shop around for prices next time, although I received a nice discount on service costs. More
by gwells1
Other Employees Tagged: Roberto, Murray
December 20, 2019
Good service I highly recommend Palmer for sales and service for Dodge and Jeep. Both service and sales very helpful and willing to work with you on all steps of s I highly recommend Palmer for sales and service for Dodge and Jeep. Both service and sales very helpful and willing to work with you on all steps of sales and service. More
by jpolachek
December 19, 2019
Delightful :) We came in for a recall part on our Jeep...the service department was quick and got us in and out of there in 20 minutes. We came in for a recall part on our Jeep...the service department was quick and got us in and out of there in 20 minutes. More
by prangekat
Other Employees Tagged: Chelsie
December 15, 2019
Very good service The staff was friendly and professional. I was able to get my car in and serviced in a timely manner. I would recommend Palmer for your service needs. The staff was friendly and professional. I was able to get my car in and serviced in a timely manner. I would recommend Palmer for your service needs. More
by gritsmdh
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