David Keller
David Keller at Palmer Dodge Chrysler Jeep Ram

David Keller | Page 216

Service Manager

Palmer Dodge Chrysler Jeep Ram

11460 Alpharetta Hwy
Roswell, GA 30076

4.6
2,209 Reviews
4.6

2,209 Reviews

Write a Review

2209 Reviews of David Keller

October 03, 2019

Dealership Rating
Employee Rating

Great Experience The service was GREAT. I was contacted often to make key decisions about concerns with the car prior to work being done. Service Adviser, Dawn, was More

by RW#
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dawn

Oct 03, 2019

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for taking the time to let us know how we are doing! We truly love being able to provide our guests with outstanding service they can trust! We look forward to seeing you again next time!

October 02, 2019

Dealership Rating
Employee Rating

Stereo issues/battery Palmer Jeep service people are great. Dawn and the others have been very helpful, kind & professional with all interactions. I always feel like they a More

by SLYNNSTER22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dawn

Oct 02, 2019

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

October 02, 2019

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Employee Rating

3 strikes and out It is a long story, but work under 3year/36,000 mi started in 2018, again in early 2019 and now in Sept 2019...aprox 12 days total in their shop and t More

by dmltdowns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 02, 2019

Palmer Dodge Chrysler Jeep Ram responded

Thank you for the review. I'm sorry to hear you have had such a frustrating experience, but I appreciate you bringing this issue to my attention. If you wanted to give me a call when you have a moment, I would be happy to assist you with this issue. Sincerely, Jody Cruce, VP, 770-410-1111

October 02, 2019

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Employee Rating

Oil Change I called ahead to inquire about the timing of oil service on my 2020 Jeep Gladiator. We reviewed the mileage and the oil life reading and I was able More

by vjtenuto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2019

Palmer Dodge Chrysler Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

October 01, 2019

Dealership Rating
Employee Rating

Outstanding service Service Advisor was awesome! Can’t remember her name but it was a lady with crutches. I will check a name below but did not encounter anyone other tha More

by BOB@NMSIMG.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 02, 2019

Palmer Dodge Chrysler Jeep Ram responded

It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

September 29, 2019

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Employee Rating

Battery replacement I didn’t need an appointment, they took my car quick, the diagnostic was correct, the work that they performed was precise and they explained all they More

by mejiamonica0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2019

Palmer Dodge Chrysler Jeep Ram responded

Thank you for giving us the opportunity to service your vehicle. We greatly appreciate this feedback and look forward to seeing you again in the future!

September 18, 2019

Dealership Rating
Employee Rating

Speedy service and a smile I was quickly checked in. The service was completed quickly and with no issues. Everyone was super friendly, which always makes a difference. The wait More

by ronwhited
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2019

Palmer Dodge Chrysler Jeep Ram responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

September 07, 2019

Dealership Rating
Employee Rating

Amazing group of 1st class automotive professionals. Palmer's service center repair completely fixed the problems with my 13 year old Chrysler 300C. Impressive service professionals were thorough, paid a More

by Leroy_QA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Thomas Pappas (10*)

Sep 09, 2019

Palmer Dodge Chrysler Jeep Ram responded

We work hard to provide all of our guests with first-rate customer service, and we are honored to receive such high praise from you! We'll be sure to let Thomas know he is doing an exceptional job!

September 05, 2019

Dealership Rating

Excellent and fast David Keller and Neil met me and handled the service in a professional manor. Fast and efficient service. Will return for service in the f More

by jackrobinette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Neil

Sep 06, 2019

Palmer Dodge Chrysler Jeep Ram responded

Thanks so much for the awesome recommendation! We hope you'll come back and see us again the next time you need service on your vehicle.

September 05, 2019

Dealership Rating

Not A Fan This wasn't the ideal experience. Hard sale on a oil change package and when I refused I got attitude. When I came to pick up my truck, they lost my k More

by RAM 1500 Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 05, 2019

Palmer Dodge Chrysler Jeep Ram responded

We are so sorry for this oversight, and we apologize for any inconvenience. We understand your frustration and hope to work with you to make this right, as our team takes your concerns incredibly seriously. Sincerely, Jody Cruce, VP, 770-410-1111

Sep 05, 2019

RAM 1500 Owner responded

Thank you Jody for the kind reply. Unfortunately, I won't be back. Hope you and your staff have the opportunity to refine your customer experience and streamline your operations thus minimizing future gaps/failures. Exceptional customer service is the foundation to repeat business and sales as I am sure you know. Having worked in a dealership leadership role myself years ago, I under Service is everything. You only have one chance to make a lasting impression. My best regards, S. Lamb

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