David Keller

Every time I have service done, both Kim & Ryan are terrific! They get me right in and get the job done in the time promised. terrific! They get me right in and get the job done in the time promised. More

by mark.walters Verified Customer Verified Customer

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I really appreciate the service team of Ryan & Kim! Kim gets my service order written and Ryan provides the needed parts! Great team! Kim gets my service order written and Ryan provides the needed parts! Great team! More

by mark.walters Verified Customer Verified Customer

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Very disappointing. Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts tea Purchased my Rubicon from Palmer's a month ago. I wanted Rubicon with side steps because it was too tall for my kids. The sales people said parts team can help with it. They showed me options to choose from and luckily they had the side steps that I wanted in stock. They asked me if I wanted to pay out of pocket or include it in my car price deal. Decided to include in a car price -> signed a contract -> Got a new car key and made sure when we had to come back for the side steps with sales ppl -> they said "parts team will give you a call when they are available". "Sounds perfect. Give me a call anytime. Bye!". -> Waited over a week, never got a call from them. so I had to call. -> Parts team said that sales and finance team did not include the side steps in my car price by accident, so asked if I could pay $1k out of my pocket. -> I said "I could. but please double check with sales or finance if they could change the contract or do anything about it before I pay and make an appointment.". "Sure, will do". -> Never called like the last time. -> I called the sales to see how he handles it. the answer was that he was getting different answers from a manager and finance team so be would give me a call after checking with them. -> has been a week, never called again. Super irresponsible, Untrustworthy. Lack of customer service. Just need to sell their cars 💵💵💵 I'm purchasing and installing my side steps from others. Never going back to Palmer's. More

by Hyejin Verified Customer Verified Customer

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Had an issue with my jeep and they were able to figure it out in about 2 days. Amazing considering the last shop just held on to it for 2 weeks and still couldn’t give me a diagnosis. out in about 2 days. Amazing considering the last shop just held on to it for 2 weeks and still couldn’t give me a diagnosis. More

by andrewraygoza2015 Verified Customer Verified Customer

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Individuals working in the service department lacked basic customer service skills. They were unfriendly and curt in their interactions and explanations. I was not kept up-to-date on the progress of my basic customer service skills. They were unfriendly and curt in their interactions and explanations. I was not kept up-to-date on the progress of my vehicle, rather I had to continually reach out for updates. Overall experience was unpleasant. More

by Unpleasant and Unimpressed Verified Customer Verified Customer

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What an amazing place, very professional, nice customer service. Excellent dealer. Definitely we take our cars there. service. Excellent dealer. Definitely we take our cars there. More

by lilo0523 Verified Customer Verified Customer

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The service department at Palmer Dodge is top-notch. They are efficient, knowledgeable, and always provide excellent customer service. I appreciate their attention to detail. They are efficient, knowledgeable, and always provide excellent customer service. I appreciate their attention to detail. More

by olegtanovitsky Verified Customer Verified Customer

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as always communication with the service team, in particular Kim and David is great and responsive. particular Kim and David is great and responsive. More

by INFO@FORTEC4X4.COM Verified Customer Verified Customer

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Great service, great follow up and great experience. I have purchased several vehicles from Palmer Dodge and always a pleasure to work with them, including the service department. Casey Cruce was awesom I have purchased several vehicles from Palmer Dodge and always a pleasure to work with them, including the service department. Casey Cruce was awesome to work with. More

by garyroyal Verified Customer Verified Customer

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Employees were helpful. Especially the service manager, David Keller. Bo Bryant was my sales rep. He made a scheduling error. He admitted the error and made it right; me Especially the service manager, David Keller. Bo Bryant was my sales rep. He made a scheduling error. He admitted the error and made it right; meeting the original schedule. Thank you. More

by sr Verified Customer Verified Customer

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