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David Cowdrey
144 Reviews
144 Reviews of David Cowdrey
January 04, 2019
responsive and friendly service department, excellent sales I have been having my Ford Mustang serviced here for four years, although I didn't by it at this dealership. I also bought a new F-150 from this deale I have been having my Ford Mustang serviced here for four years, although I didn't by it at this dealership. I also bought a new F-150 from this dealership a few months ago. The service department and body shop have always been good to me. My new vehicle sales experience was very good. No pressure, easy to deal with, very knowledgable about the vehicle. I was gun shy going in because had a horrible experience the prior time I bought a new car, which was at an Infiniti dealership in Massachusetts. More
by mustangfordtruck
Verified CustomerOther Employees Tagged: Jordan Eastman
December 30, 2018
Slow lengthy 6 hour friendly experience Good friendly people to work with I got a deal done after 3 hours but they only have one financial guy so I had to wait in line for almost 2 hours to Good friendly people to work with I got a deal done after 3 hours but they only have one financial guy so I had to wait in line for almost 2 hours to do the contract , the contract was not correct on the deal we made but they made it right so overall experience it's a good place to buy a vehicle if you have time to spare More
by FIRE76C6
Other Employees Tagged: George LeSueur, Bill Boehle , Also sales manager and financial manager
December 16, 2018
Great Working for a place where I go to multiple businesses this dealership has great people working for you guys no competition with surrounding dealers wh Working for a place where I go to multiple businesses this dealership has great people working for you guys no competition with surrounding dealers when it comes to service More
by WILDYATYAA
Other Employees Tagged: Sam Weaver
December 15, 2018
Questionable I had to go two times.... on Friday it was good except the did not tell me the details and my truck failed inspection due to no front license bracket. I had to go two times.... on Friday it was good except the did not tell me the details and my truck failed inspection due to no front license bracket. I asked them to order it and put it the cost on my bill. I also questioned why a fuse was $25 and should be under warrentee. when I went on Saterday, after I paid in advance for the visit they told me I had to pay to install the front license bracket. and when they put the correct fuse in, they found out the trailer connector was bad and it was covered. Although they covered the install of the bracket, the attitude sucked and I am not shire I will be back. I can drive the extra 20 miles and go to Claremont Ford where the service attitude is better. More
by DANA.THOMPSON0326
Other Employees Tagged: Sam Weaver
December 11, 2018
Review of Lebanon Ford Yesterday I received the same great service I have come to expect to receive at this great Ford dealer.I arrived at the appointed time, was welcomed b Yesterday I received the same great service I have come to expect to receive at this great Ford dealer.I arrived at the appointed time, was welcomed by the friendly staff, the work was done promptly and the car returned to me even before the time promised. Surprised? Not at all. This is typical of the service I have been receiving for more than two decades for my Fords. Ralph Manuel More
by ralphmanuel58
December 07, 2018
My Experience On my way home from MA on a Sunday my car alarm chimed and the display read "transmission fault", seek service. I made it home, the next morning on my On my way home from MA on a Sunday my car alarm chimed and the display read "transmission fault", seek service. I made it home, the next morning on my way to work the car chimed again, said "transmission fault" seek service now. I got to work, called the dealer where I bought the car (not Leb Ford) and they couldn't get me in for service for 2 weeks. They wouldn't tell me if they would provide a loaner car for me either. I called Lebanon Ford and they told me to bring the car in that day, they didn't have an opening but would fit it in, sooner than later. I had AAA bring the car down as I was afraid to drive it. They checked it out the next day, kept me informed on its progress and gave me a loaner whilst mine was being serviced. Very helpful, put my mind at ease, and fixed my car. I will go to Lebanon Ford for all my future service needs and for my oil changes, etc. I will also buy my next Ford from them. Shame on Grappone for leaving me out in the cold and kudos to Lebanon Ford for helpng me get through this. Thanks Lebanon Ford! More
by bliptrip
Other Employees Tagged: Tim Shakra, Adrianna
December 04, 2018
Poor Customer Service I showed up at my appointment about 30 minutes early to have my headlight replaced and LED lights in the headlight fixed. The car has a six year exten I showed up at my appointment about 30 minutes early to have my headlight replaced and LED lights in the headlight fixed. The car has a six year extended warranty through FORD. The service guy came out and asked if I wanted the recall fixed? I asked how long would that take, he replied, "About 45 minutes." I said, 'Ok." (I also did hear the salesman speaking to the other salesman saying he was told to go clean off (snow) the junk Focus hatchback when I got there.) Who knows what that was about, but it made me nervous. About an hour and a half later, I asked what was taking so long. First the service guy said, "You need brakes." I said, "What?" He went on to tell me I needed new brakes. I asked him why he was looking at my brakes when I came in for a headlight? I had not had any issue with my brakes. No noises, no low pump, etc. I said, "Is my headlight fixed?" The service person then told me that "The headlight was a process." I asked, "Why?" He then went into this long mantra on it costing 1000. to fix and he needed to take pictures, fax it to FORD, and wait for approval. I asked him why he hadn't done that when I got there, since this IS what I came in for. He babbled something about being busy. (I was there FOR THE HEADLIGHT, and had an appointment that was made two weeks prior.) I also noticed that although he was busy, there were incidents of him sitting and BSing with his crew and secretary or other service person (I am unsure of the woman's job.) At the two hour mark, I asked for my keys. My car had been sitting out in the parking for evidently "Most" of the time. I had driven up from CT to go back to this dealership because the first time I was there, I thought they "might" be honest. Well, I no longer think that. It is Tuesday, this was last Friday, and they never called me with their "decision," on my headlight. If I had a bumper to bumper extended warranty, I am unsure why there is an issue anyways. The seal evidently was bad or the moisture would not have gotten into the headlight and ruined the lights. I notice a lot of older Mercedes SUV's have this issue as well. Any ways, they wasted two hours of my time, did not provide service that was guaranteed under the warranty, and were really making me sit there for NO reason. I will not go back, I am sure they don't care as evidently they must not make enough money on something under warranty to make it worth their while to fix. BUT, this makes me feel badly about FORD in general. I thought FORD had more honest dealerships than shady ones, but I think they are all the same now. I think if you are a buying customer (regular customer who buys new vehicles), your service is much different than those that cannot afford to purchase a new car.) More
by ALLIMASSE
December 04, 2018
A Welcome Change Lebanon Ford is a welcome addition for all Ford owners. Neat, orderly, polite, timely. My suggestion is that the dealership add Lincoln. There are no Lebanon Ford is a welcome addition for all Ford owners. Neat, orderly, polite, timely. My suggestion is that the dealership add Lincoln. There are no Lincoln dealers between Manchester NH and White River VT,. and Gateway Ford is a poor excuse as a Lincoln dealer..No stock, shabby operation. Lincoln deserves more and Lebanon Ford is in the position to deliver. More
by ponderosen
November 30, 2018
Recall item serviced Scheduled to have a recall item taken care of. Scheduling appointment was easy and fit my schedule. Replacement of part in my Ford F-150 was quick. Scheduled to have a recall item taken care of. Scheduling appointment was easy and fit my schedule. Replacement of part in my Ford F-150 was quick. More
by douglas.morse
November 28, 2018
Excellent service! Quick and efficient Excellent service. Received same day appointment and had a quick turn around. My vehicle was left clean and my old tires were bagged to protect my int Excellent service. Received same day appointment and had a quick turn around. My vehicle was left clean and my old tires were bagged to protect my interior from dirt More
by adriana_keith
Other Employees Tagged: Lee Moses
