David Cowdrey

Went in for my yearly inspection sticker, an oil change and tire rotation on 1/21/2021. After being there about 20-30 minutes, I was told I needed both new front and rear brakes and a new inner tire rod, a and tire rotation on 1/21/2021. After being there about 20-30 minutes, I was told I needed both new front and rear brakes and a new inner tire rod, all costing about $1200. They took me out to show me everything my car needed but I am not a mechanic, so who knows if those repairs were needed?. Plus, my 2015 Escape only had about 28K miles on it. After telling them I might not be able to afford that amount, they offered me a $250 discount by using After Market parts, so I OKed the work. I was told it would take 2 /12 hours to complete and would be about $950. After waiting 5 1/2 hours, the bill came to $1067 (more than 10% over the estimate). They also told me that my battery had died during that time (they charged it after they were done) so they could not do the emissions test, which is part of the inspection, so I would have to come back another day. No apologies for the long wait, going well over the estimate or that they did not finish a simple inspection and that I would have to come back another day. I paid and left. This is the strangest part of this story: Several days after my appt., I received an email from Ford Corporate asking me for a review. I filled out most of it and submitted it. Just a few days later, on 2/1/2021, I received a very bizarre phone call from the service manager named Dave. He was NOT calling to apologize for the long wait I had or the fact I had to go back to finish a simple inspection or even give a generic apology about me being an unhappy customer. In fact, he was calling to tell me how unhappy HE was!!!!! Mind blowing. After going on and on about his "feelings" and my telling him how wrong and unprofessional his phone call was, he informed me that I was "banned" from this Lebanon Ford and that they would refund my $50 state inspection fee. So, Lebanon Ford was basically saying that if they receive a Ford Corporation generated review they do not like, someone will call you up, express their "hurt" feelings, ban you and lie about sending a $50 refund check. It is 3/4/2021 as of this writing and no check has arrived. A Ford Corporate employee called this 3rd rate dealership for me on 2/15/2021 about the $50 refund and a female employee at Lebanon Ford LIED that they would mail it out the next day. Obviously, it is never coming. Also, why would you ban a customer who obviously has no intention of ever retuning? It is like quitting a job after you have been fired. I also had to pay another $40 at another auto repair shop to get my inspection finished and a new inspection sticker. In summary, to have to wait 5 1/2 hours, pay almost $1100, not have the job finished. get called by a low IQ, overly sensitive service manager who is angry about a non-public review and get promised a refund check TWICE and have those "promises" turn out to be lies, I think this dealership deserves this review. . More

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Great Service department . Everything was correct and on schedule and very reasonablly priced. When compared to the value you received from having an experienced dealer versus getting service done at a serv schedule and very reasonablly priced. When compared to the value you received from having an experienced dealer versus getting service done at a service chain like jiffy lube More

by DALE.RICKER160 Verified Customer Verified Customer

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I have nothing but great experiences with Lebanon Ford! The process is efficient and friendly. Service is reliable and thorough. I reccomend anyone buying a vehicle to look at Lebanon Ford for a great expe The process is efficient and friendly. Service is reliable and thorough. I reccomend anyone buying a vehicle to look at Lebanon Ford for a great experience! More

by TODDGRAY6 Verified Customer Verified Customer

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The staff is a pleasure to deal with. My salesman worked with me in getting the sale, and then patiently took time to explain all the new gadgets and upgrades in my new hybrid escape. The service departmen with me in getting the sale, and then patiently took time to explain all the new gadgets and upgrades in my new hybrid escape. The service department goes above and beyond. People listen. They have always treated me with respect. As my cars are new, the service has been limited to oil changes. However, when my car had a problem left me stranded on a hot summer day with two dogs in the car, the service department took care of the problem post haste getting me a tow truck and providing a new vehicle while fixing min. I am glad I purchased my vehicle at Lebanon For. More

by singjudie Verified Customer Verified Customer

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is the vacuum broken and the water not working? I guess that you don't wash and vac. after you service the vehicles I believe i was used to that at Gateway with my Lincolns. Note: When you rotate I guess that you don't wash and vac. after you service the vehicles I believe i was used to that at Gateway with my Lincolns. Note: When you rotate the tires you didn't check the air pressure in my tires one tire was at 26 # More

by TIMWHEELOCK Verified Customer Verified Customer

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Always great service here. Will definitely consider buying our next vehicle here. I’ve never had bad service and will definitely keep coming back to this dealership. buying our next vehicle here. I’ve never had bad service and will definitely keep coming back to this dealership. More

by trstearns2 Verified Customer Verified Customer

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Friendly Service Dept. has always been great .Informative and answered all of my questions. David is always Friendly and seems to be on top of things. Service Dept. has always been great .Informative and answered all of my questions. David is always Friendly and seems to be on top of things. More

by JVSMITH323 Verified Customer Verified Customer

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Always friendly, accommodating and outstanding. I drive over an hour to have my car serviced at Lebanon Ford, despite having a Ford dealership in my own town. I trust the team a Lebanon to always t I drive over an hour to have my car serviced at Lebanon Ford, despite having a Ford dealership in my own town. I trust the team a Lebanon to always take great care to make sure that everything is just perfect each and every time I bring my truck in for service. David Cowdrey always goes the extra mile. More

by MARINEINVESTIGATIONS Verified Customer Verified Customer

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Pleasant to work with We visited this dealership as we were looking to purchase a truck. Our son had been following their inventory and we went over to look a recent listi We visited this dealership as we were looking to purchase a truck. Our son had been following their inventory and we went over to look a recent listing. The staff were honest with us in their assessment of the vehicle and allowed us to try the vehicle out without hovering over us. We discussed the possible purchase and worked out an agreeable arrangement which allowed us to purchase the vehicle. There was no pressure on the part of the dealership for making the sale. The sales end of the experience seemed a little rushed as I didn’t have time to process all the items being presented but it ended up being ok. Since taking possession of the vehicle, my son noticed a small item that needed attention and the service department worked us in and took care of the issue. Overall, I would recommend visiting this dealership if you are interested in purchasing a vehicle. They were very supportive, informative and helpful to work with. More

by mak in nh Verified Customer Verified Customer

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Great service! I received fast, friendly service with absolutely no hassle. Waiting room is very clean and safe with seating spaced appropriately for social distanc I received fast, friendly service with absolutely no hassle. Waiting room is very clean and safe with seating spaced appropriately for social distancing. Service was excellent with all my options explained so I could make an informed decision. I highly recommend! More

by dgferraro Verified Customer Verified Customer

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