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Dason Howard
Dason Howard
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
163 Reviews
163 Reviews
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163 Reviews of Dason Howard
July 31, 2026
Shawn takes care of everything on the list of issues with no misses. He remembers the vehicles and knows what they need almost without needing to be on top of it myself. no misses. He remembers the vehicles and knows what they need almost without needing to be on top of it myself. More
by E_NELLIS
Verified CustomerOther Employees Tagged: Shawn Hooe, Bryan Stanley
June 18, 2026
I had a wonderful experience working with Jennifer Westerlund at James Wood Decatur. The communication throughout the entire process was consistent, and she kept me updated every step of the way. My v Westerlund at James Wood Decatur. The communication throughout the entire process was consistent, and she kept me updated every step of the way. My vehicle was repaired quickly and thoroughly. I highly recommend Jennifer and the service department team for their professionalism! More
by max49
Other Employees Tagged: Nick Huff, Shawn Hooe, Bryan Stanley, David Stokes, Jennifer Westerlund, Krystal Gipson , Paul Johnson
June 05, 2026
Service Tech was friendly and courteous. This service took a little longer than expected. My regular service tech was off, and the fill ins did not keep me informed of the progress like in t This service took a little longer than expected. My regular service tech was off, and the fill ins did not keep me informed of the progress like in the past visits. Had to check on my own after waiting close to 2 hours. More
by RWHITSON63
June 04, 2026
Excellent personal to work with. Very knowledgeable, not pushy. Always friendly with everyone. they always ask if you need something. Very knowledgeable, not pushy. Always friendly with everyone. they always ask if you need something. More
by W.WHITSON
Other Employees Tagged: Asa Johnson Jr
June 02, 2026
Giving 5 stars due to the care and consideration provided to me by Dason and the service team. I appreciate their willingness and capability to get me in and out the same-day for a relatively straight-forwar to me by Dason and the service team. I appreciate their willingness and capability to get me in and out the same-day for a relatively straight-forward repair. I do want to point out that the service scheduling system could use some work. If a schedule is made by a customer, that should reserve their vehicle a place for both diagnostics and potential repair work as soon as possible. To set a day/time specific appointment for a simple warranty repair only to be initially told the team "might" be able to get to it today is laughable. Why have a schedule if you're just taking first-come first served? I'm sure others have provided negative feedback for this exact reason, only for the service dept. representative to take the hit for a low review score when it is the organization's approach to service that is the real culprit. Simply put. If you ask customers to schedule a service visit, have a tech available for that scheduled service. If you know ahead of time, either from the customer's own comments or the service team's backlog, that it will be some time before repairs are complete, have a loaner available. If you're serious about having honest positive customer feedback this should be your approach. Don't just rely on the grace of customers to rate a service associate who has no control over poor planning in the service schedule. You can and should do better. Dason is amazing. More
by Josh James
May 27, 2026
I have always enjoyed going to James Woods. Especially when I first met Mr. Woods in 2000. He was welcoming, kind and genuine. My husband started purchasing his trucks here as well. I recentl Especially when I first met Mr. Woods in 2000. He was welcoming, kind and genuine. My husband started purchasing his trucks here as well. I recently had my first oil change and tire rotation on my 2026 GMC Sierra 1500. Dason was my Service Advisor. Dason, was very cordial and took care of my service needs. The service didn't take long at all, the customer service waiting area was nice and had fresh coffee. Everything, including the restrooms was nice and clean which made my visit even more pleasant. I am grateful to see that the dealership is still continuing the service with excellence like Mr. Woods always did. Thank you Dason! More
by Cowgirlsdo50
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