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Dason Howard
Dason Howard
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
172 Reviews
172 Reviews
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172 Reviews of Dason Howard
September 23, 2026
My truck was there for 2 weeks due to a hard start issue. You changed my oil, telling me that needed to be done for diagnostic purposes (though it had just been changed 200miles prior). You checked my batter You changed my oil, telling me that needed to be done for diagnostic purposes (though it had just been changed 200miles prior). You checked my battery & was told it was perfectly fine & to bring it back in 2K miles for a oil sample test. Today at 99,620 miles sitting on a 2‐lane bridge, my truck just died. Dead battery. I had to be towed to O'Reilly Auto Parts ($150 tow) to purchase a $300 battery. Interesting that when my truck was in your service center 2 weeks ago under warranty, I was told my battery was fine. More
by ERNESTMORALES744
Verified Customer
September 22, 2026
I selected "yes" on reccomending the service center, but it is really a maybe. Although I trust the dealership and have bought multiple vehicles from them, I have been less than impressed with the service I it is really a maybe. Although I trust the dealership and have bought multiple vehicles from them, I have been less than impressed with the service I have recieved over the last two weeks. My truck received some bad fuel and it took two weeks to get the results and to get it fixed. Upon picking up my truck, it was not washed and they gave me less than a 1/4 tank of fuel. I had paid extra to have it towed to them, because I trusted them and I expected a little better care and response. Upon picking up my truck after the repair, on the way home there was a petroleum/oil leak that completely covered the underside of the truck. I had it towed back to them the next day and we are going on 12 days with no resolove. The communication has been lacking and I seem to have be the one to innitiate the call to get updates. Frustrating experience. More
by tdmcclure
August 19, 2026
Dason Howard met me as usual, and as always he was prepared. The truck oil was changed and routine maintenance accomplished and it was ready before lunch. As always quick and efficient. prepared. The truck oil was changed and routine maintenance accomplished and it was ready before lunch. As always quick and efficient. More
by johnm.curry
Other Employees Tagged: Krystal Gipson
August 10, 2026
Derik was fantastic in his transparency and patience. I never felt pressured at any point in time. I’d also like to commend Jeff B who was the same. Also felt comfortable with finance. Was never pressure I never felt pressured at any point in time. I’d also like to commend Jeff B who was the same. Also felt comfortable with finance. Was never pressured into any products. Quick transaction all around. More
by cwnzphillips
Other Employees Tagged: Derek Ward, Jeffrey Bockemehl
August 09, 2026
Dawson was My service representative. He kept in touch with me weekly about my vehicle. Although my Tahoe had total mechanical failure, Dawson always reassured me that I would be taken ca He kept in touch with me weekly about my vehicle. Although my Tahoe had total mechanical failure, Dawson always reassured me that I would be taken care of. He kept true to his word. I have my Tahoe back and it is running smoothly. I appreciate Dawson keeping me posted it definitely helped me stay calm! More
by KIRKLYNNE
August 05, 2026
They took care of me when no one else would. Very personable dealer and I will most likely go back there for my next ride. Very personable dealer and I will most likely go back there for my next ride. More
by HEADYSHACK
Other Employees Tagged: Carey Williams, Brandt Wicker, Jeffrey Bockemehl, Nick Huff, Krystal Gipson
July 31, 2026
Shawn takes care of everything on the list of issues with no misses. He remembers the vehicles and knows what they need almost without needing to be on top of it myself. no misses. He remembers the vehicles and knows what they need almost without needing to be on top of it myself. More
by E_NELLIS
Other Employees Tagged: Shawn Hooe, Bryan Stanley
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