Darren Van Orden | Page 9

I always take my vehicle to Cortese. Good service and people you can trust. Thank you! Good service and people you can trust. Thank you! More

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Darren Van Orden in the service department is very friendly, helpful and professional with assisting me with my service needs regarding the check engine light on my 2016 Ford Fusion SE Ecoboost AWD. A friendly, helpful and professional with assisting me with my service needs regarding the check engine light on my 2016 Ford Fusion SE Ecoboost AWD. As I am from Middlebury, Vermont, I am familiar with the Greater Rochester area since I am an RIT alumni. As I am currently spending time with my fiancée in Fairport, I happened to come across issues with my vehicle and I called a few private shops as well as all three Ford dealers in Rochester requesting service. Everybody else were booked weeks out. However, Cortese Ford was able to schedule service for me within a few days. They diagnosed the issues with the check engine light and found that there were issues with the fuel pressure sensor. They replaced it. Two days later, the check engine light came on again and I called the service department again within a few days and I took my vehicle back in for service. They diagnosed the issues and had to order parts for my vehicle. The parts came in about a month later and I took my vehicle in for service and dropped it off as Darren told me that it would take almost all day to service my car. When my vehicle was ready for pick up, Darren showed me the invoice and thoroughly explained to me what was serviced and what parts have been replaced. I am completely satisfied with the service department at Cortese Ford and I highly recommend them for any of your service needs. More

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I made my 100,000 mile service appointment on line. I appreciate the Pick up and drop off service that was provided. I will use this at my next service appointment. I appreciate the Pick up and drop off service that was provided. I will use this at my next service appointment. More

by dvhonline Verified Customer Verified Customer

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Staff was great, finding and communicating better warranty information than what I had. Work was done well and within the time frame that I had hoped for. All the Ford dealerships within an hours dri warranty information than what I had. Work was done well and within the time frame that I had hoped for. All the Ford dealerships within an hours drive of me couldn't get me in for 1 - 3 weeks. Cortese got me in the next day. So even though it's nearly a 2 hour drive for me from the eastern Finger Lakes, Cortese will be my go-to service center going forward! More

by Daveandathena Verified Customer Verified Customer

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Jack was courteous, professional, and friendly! As usual my service was excellent. Also the cashier who cashed me out was extremely friendly. Thanks again Cortese Ford! Rebecca Zeiner As usual my service was excellent. Also the cashier who cashed me out was extremely friendly. Thanks again Cortese Ford! Rebecca Zeiner More

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Good service and usually in and out quickly without hesitation. Able to get ahold of someone when help is needed. hesitation. Able to get ahold of someone when help is needed. More

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I would not recommend this place for your service needs. Their service writers lack in the realm of customer service. I have had two rather large jobs done there and both times returned within a day or two Their service writers lack in the realm of customer service. I have had two rather large jobs done there and both times returned within a day or two with problems. Which they then accused me of causing. I had a brand new engine installed and they had my car for 23 days and it was only supposed to be 14. The service writer I worked with rarely called me with updates and would only return my call if I called. I picked up my car and within 20 minutes my check engine light was on. I brought it back to Cortese and they had failed to connect something in the engine. They also tried to charge me for parts they broke on the engine install. I recently brought the same car in to have the fly wheel, torque converter, and transmission fluid pump replaced. I never heard from anyone for 2.5 days. The only reason I got a call was because I called and left multiple messages only to find out that my service writer had left and my car was passed to someone else. The only time I heard from that person was a text that said my car was ready for pickup. Three days went by and my transmission started slipping. I honestly did not even want to call because my interactions with their customer service has not been a pleasant experience. I ended up calling and speaking to Darren who is now my service writer and he told me they never even touched the transmission which is a lie. Basically came off like this is a new problem that needs to be addressed. I explained to him that my car wasn’t doing this prior to being brought into Cortese Ford and he said well they didn’t touch the transmission basically discrediting me. I had my husband call and Darren quickly changed his tune when my husband pointed out that the torque converter and the transmission fluid pump both would require the transmission to be touched. I was still told that the earliest they could get me in to look at it is Thursday. I fortunately traded this vehicle in today so I will never have to deal with Cortese Fords service department/writers again. More

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As I have written before, the folks here at Cortese have been great! I especially enjoy my interactions With Darren Van Orden in service. Always provides accurate times and has never tried to upsell which been great! I especially enjoy my interactions With Darren Van Orden in service. Always provides accurate times and has never tried to upsell which I truly appreciate. More

by wilsonw Verified Customer Verified Customer

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Darren VanOrden has taken very good care of my service requirements and does not try to up-sell me which I sincerely appreciate. requirements and does not try to up-sell me which I sincerely appreciate. More

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Excellent service team! Al and team are amazing! I always meet such interesting people in the waiting room. Thank you for always taking care of me! Al and team are amazing! I always meet such interesting people in the waiting room. Thank you for always taking care of me! More

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