Darren Callan | Page 18

The service is exceptional! The people who work there plus the people in sales are knowledgeable and also patient with my questions. Very good dealership and service and I recom The people who work there plus the people in sales are knowledgeable and also patient with my questions. Very good dealership and service and I recommend Handy Toyota to anyone! More

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The maintenance department was very timely and courteous. I showed a little early time wise and it presented no problem. I showed a little early time wise and it presented no problem. More

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I was very happy that I was able to get an appointment the week I called. It went pretty quick. the week I called. It went pretty quick. More

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Easy, in and out service. Great service with a great price. Darren was easy to work. Great service with a great price. Darren was easy to work. More

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During my initial attempt to schedule this work I was told it couldn't be done on a Saturday because the required personnel didn't work on Saturdays. It's a 100 mile round trip from my home to the dealer told it couldn't be done on a Saturday because the required personnel didn't work on Saturdays. It's a 100 mile round trip from my home to the dealership and back. I was trying to schedule the service for when I had other business in the St. Albans area to minimize travel. Few days later I was contacted by someone in the Service Dept, sorry don't recall the name, to schedule the service. I told her my story and she spoke with someone and told me they could do it on Saturday. I asked how long the service would take and I was told about one hour. An appointment time was available which worked with my other commitment I had in the area so I scheduled it. I arrived 10 minutes early and dropped my truck in the Service Dept. I asked how long it would take and was told that the service would take about an hour. I then told them I'd be in the waiting room. Long story short the truck service took an hour and fifty minutes, which made me very late for my other commitment. Here's my feedback. The staff I interfaced with were pleasant, professional and courteous, and the scheduled service was performed but I shouldn't have to track down the service personnel to find out my service wasn't going to be completed on time. If I'd have know I would have tried to work something else out rather than just be late. More

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Excellent service no complaints Handy Toyota is the best at what they do. Thank you! at what they do. Thank you! More

by ruizmichael4 Verified Customer Verified Customer

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Service agent was wonderful. There was an issue with grease on my paint but that was corrected with a bath. It just made my exit about 20 mins late. Again service agent was aweso There was an issue with grease on my paint but that was corrected with a bath. It just made my exit about 20 mins late. Again service agent was awesome! More

by joevt1960 Verified Customer Verified Customer

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Went in for undercoating. Came out with a popped tire. They replaced the tire. Then they damaged my rim and caked the outside with grease that will not come off. I'm still wai Came out with a popped tire. They replaced the tire. Then they damaged my rim and caked the outside with grease that will not come off. I'm still waiting on a date for my rim to be fixed. Not impressed with handys. Takes 45 min and 25$ in gas to go there and back. This will be my 3rd trip whenever that is. More

by rileyfuller208 Verified Customer Verified Customer

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The staff was friendly, polite and courteous. They completely my service quickly and I didn’t have to wait long for an appointment. They completely my service quickly and I didn’t have to wait long for an appointment. More

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Always courteous and great service. Although this time they never mentioned my engine and cabin air filter failed their diagnostic testing. It wasn’t until I got home that I noticed. Although this time they never mentioned my engine and cabin air filter failed their diagnostic testing. It wasn’t until I got home that I noticed. More

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