Crystal Thompson
Crystal Thompson at Toyota of Cleveland

Crystal Thompson

Finance Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
352 Reviews

After working in a BHPH industry for almost 16 years, I recently joined the Toyota of Cleveland family. It is my goal to make each individual sales process as smooth and enjoyable as possible, ensuring you have a pleasant experience. I love working with people and making a difference in each person's day.

5.0

352 Reviews

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Dealership Experience

4 yrs, 6 mos

Industry Experience

20 yrs

Languages Spoken

English English

352 Reviews of Crystal Thompson

March 28, 2025

Dealership Rating
Employee Rating

Toyota of Cleveland in TN is AMAZING with the very BEST customer service available!!! Monte’ ! Kevin ! Tyler! Amanda ! And the financing lady ! Are a few of why we will never buy another car or get service More

by Tammy Van Maanen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Toyota of Cleveland responded

Tammy, we're delighted to hear that Monte’, Kevin, Tyler, Amanda and the rest of our Toyota of Cleveland team provided you with such exceptional service! Thank you for your loyalty and kind words.

Mar 28, 2025

Tammy Van Maanen responded

You guys are awesome! We’ve never used a dealership to buy a car. Now we’ll never use anyone but yall!!!

March 27, 2025

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I just bought my third Tundra this week. Amazing service and Outstanding people is why I keep coming back. Thank you Monte, Crystal and Austin for making this happen, I love my truck! More

by Darylheald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Monte' Burney, Austin Calfee

Mar 27, 2025

Toyota of Cleveland responded

Darylheald, thank you for your continued trust in Toyota of Cleveland! We're delighted to hear that Monte, Crystal, and Austin made your third Tundra purchase a great experience. Enjoy the new truck!

March 27, 2025

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Very good attention from the entire Toyota Cleveland group, especially by Tayler who kindly showed me the vehicle alternatives they have. More

by juandiezmartinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Keith, Tyler Gibson

Mar 28, 2025

Toyota of Cleveland responded

Juandiezmartinez, we're delighted to hear that Tayler and the Toyota of Cleveland team provided you with excellent service. Thanks for choosing us!

March 23, 2025

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The process was very easy! The atmosphere is welcoming. My sales person was Alfred. He was very nice, polite, and funny. He went out of his way to make the buying process easy More

by Ashely Willis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfred Odister, Alfred Odister

Mar 25, 2025

Toyota of Cleveland responded

Ashely, we're delighted to hear that Alfred and Crystal made your experience at Toyota of Cleveland so enjoyable! Thank you for recommending us to family and friends. We look forward to seeing you again in the future!

March 20, 2025

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They were absolutely wonderful and got me the perfect car! They were able to get me the best deal! More

by Brooke C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Jones

Mar 21, 2025

Toyota of Cleveland responded

Thank you for the kind review, Brooke! We're so glad our Toyota of Cleveland team was able to help you find the perfect vehicle and we hope you won't hesitate to reach out if we can be of service again in the future. Take care!

March 09, 2025

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Alfred Odister was incredible! Knowledge, kind, and professional. He was a huge help throughout the entire process, and I would recommend him to anyone. Everyone at Toyota Clevelan More

by austind
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfred Odister, Alfred Odister

Mar 10, 2025

Toyota of Cleveland responded

We're delighted to hear that Alfred and the team at Toyota of Cleveland provided such supportive and helpful service! Thank you for recommending us, we appreciate your feedback. Enjoy your new ride!

March 05, 2025

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I always have an excellent experience at Toyota of Cleveland. My family has bought several vehicles from there. More

by Nina O.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ethan Thompson

Mar 05, 2025

Toyota of Cleveland responded

Nina, thank you for your continued support and trust in Toyota of Cleveland! We're delighted to hear that you've consistently had excellent experiences with us. Looking forward to serving you and your family again in the future!

March 05, 2025

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I couldn’t be happier with my experience. Dustin Shrader was a pleasure to work with. He was very knowledgeable and helpful. This was the first car I bought on my own. He helped me with my de More

by Georgia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane DeFoor, Dustin Shrader

Mar 05, 2025

Toyota of Cleveland responded

We're delighted to hear that Dustin made your first car-buying experience a positive one at Toyota of Cleveland! It's wonderful knowing he was knowledgeable and supportive throughout the process. Enjoy your new ride, and thank you for choosing us!

March 02, 2025

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Employee Rating

I was very nervous about buying a car. But Alfred made it not so stressful. More

by jelinn1965
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alfred Odister

Mar 03, 2025

Toyota of Cleveland responded

We're happy to hear Alfred provided you with a smooth experience here at Toyota of Cleveland! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!

February 27, 2025

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Employee Rating

Kenny Jones and Crystal Thompson worked so hard to put us in a new vehicle with low payments and low terms. They were absolutely amazing! 10/10 recommend More

by Felicia Weathers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Madison Guy, Kenny Jones

Feb 27, 2025

Toyota of Cleveland responded

Felicia, we're delighted to hear that Kenny and Crystal provided such an amazing experience at Toyota of Cleveland! Thank you for the recommendation and enjoy your new vehicle!

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